FastCustomer -- Fast Customer
- like tech support or billing -
- then ring your phone once we've got an agent on the line.
MEDIA>> Named a "Top 10 Smart-phone App of 2011" by TIME Magazine>> Featured on NBC, CBS, ABC, SmartMoney, and CNN>> Lauded by The New York Times, TechCrunch, WIRED Magazine, Better Homes & Gardents, The Washington Post and many more.
See all at http://www.fastcustomer.com/press
HOW IT WORKS
1. Choose the company you want to contact (you can even choose a department such as "Billing")2. Click "Have Someone Call Me"3. That's it! Go back to your life; the next available agent will ring your phone.
WHICH COMPANIES WE HAVE
More than 3,000 in the United States and Canada, including
>> TelCos like AT&T, Verizon, Comcast, and DirecTV…>> Banks like Chase, Bank of America, and Wells Fargo…>> Airlines like United, US Air, Southwest, and Virgin…>> Credit cards like VISA, AMEX, and Mastercard…>> Retailers like Apple, Amazon, Best Buy, and Zappo's...
And many, many more.
WHAT USERS ARE SAYING"Absolutely by far the best app! A company was NOT listed and I 'suggested' it and in less than 2 days I had an email that it was added and they even tried it out to be sure it worked! Fabulous!!!!!" -
- by KKDollface on Feb. 18, 2012"I've only used it 3 or 4 times, but I love it! My husband got it and it's been a Godsend to him. He is very hard of hearing and sometimes he misses what number he is supposed to press for his particular problem when he has to choose from 8 or 9 different options. He often ends up choosing the wrong one and ends up back at the beginning with all the numbers being listed to him again. He would often hang up in frustration or wait for me to do it for him. So this app is more than just a time saver. Thank you so much!" -
- by Janet H. on Jan. 25, 2012"GENIUS! This app saves time and relieves headaches. This is what customer care should be … companies wait on you, not the other way around." -
- by Bryan B. on Nov. 10, 2011
IF IT DOESN'T WORK PERFECTLY, WE WANT TO KNOW>> Email [email protected] if your experience isn't perfect.>> We work our tails off for all our users.>> Request companies you don't see listed, and we'll add 'em within 1-2 business days
CONTACT US ANY TIME>> Twitter: @fastcustomer>> Facebook: /fastcustomer>> Website: fastcustomer.com/contact>> Email: [email protected]
WHAT WE DO WITH YOUR PHONE NUMBERWe lock it away in a private vault in Gringott's. If you get that reference, then you'll know how secure that makes your phone number. Unless your phone number has a horcrux hidden within it, in which case Harry Potter has no choice but break into Gringott's to destroy your phone number for the good of all Hogwart's.
In short, we only use your phone number to do what you expect: that is, get calls from companies you tell us you want to talk to.
In shorter, keeping your data private means everything to us.
PERMISSIONSFastCustomer uses these device functions:>> Phone: We'll pull your number straight from the device, or you can edit it to generate callbacks to another phone number. (developers: READ_PHONE_STATE)>> Browser: We'll use the web to reach our servers and return what's needed to generate callbacks for you. (developers: ACCESS_NETWORK_STATE)
Category : Productivity
Reviews (25)
Overall, not bad. However, I dislike the fact that the app description claims; "Request companies you don't see listed and we'll add 'em within 1 - 2 busimess days." I found this to be untrue. I requested a few companies be added via the email listed here and never got a response, nor were the companies added. If you're going to make a claim please uphold it. Thank you.
Overall, not bad. However, I dislike the fact that the app description claims; "Request companies you don't see listed and we'll add 'em within 1 - 2 busimess days." I found this to be untrue. I requested a few companies be added via the email listed here and never got a response, nor were the companies added. If you're going to make a claim please uphold it. Thank you.
I did not expect this app to be working accurately when I looked at its interface initially and heard about. But thought of giving it a try. It's very thoughtfully developed application I must say. I have given it a try three times before writing this review. It worked 100% accurately so far. Nice job by developer. My suggestion to developer is to brighten the interface of application to be more native to Android
This app almost works. It's very buggy, often hangups or connects you multiple times. No way to cancel a call. You hold and get connected but then the hold transfer system disconnects you and you have to start again. Or today the app got stuck in a loop redialing even 20 minutes for hours until I uninstalled
I love this app. It's a must have for people who end up in a screaming match with the prompt menu. I especially love how when you dial an 800 number and forget about the app, it'll pop up as a prompt to see if you'd like it to call on your behalf. I'm actually waiting on hold through the app as I type this. No more scratchy horrible hold music for me!
This app is truly amazing. I was very skeptical that it would work as advertised, but after waiting on my regular phone line for more than half an hour and hanging up out of frustration, I tried using this app to contact American Home Shield, and it did all the work for me behind the scenes while I relaxed, and they called me back in about 5 minutes. It seems impossible but it's completely true. This may end up being the best app on your phone when you need it. Again, amazing.
Changed the way I make calls. I love it so much, but I have to make a few suggestions: AT&T number is missing for general customer service. Also I call 800 not listed but the app and asks to call for me. After I allow the app to go to work, it freezes. Just with unlisted 800 or 877 numbers
Giving the app a 5 start even if the menu button does not work on my Nexus 5. It does what it is supposed to. Have been struggling with USPS customer service for so long with their Siri type interface. This app saved me time and a lot of headache. Good Going Guys :)
Just called Air Canada customer service and was told there was a minimum wait of 1hr 26min. I downloaded this app to give it a try, and 2 hrs later my phone rang and customer service picked up 5 min later. Saved me so much time, and allowed me to watch an entire movie while waiting. Awesome awesome awesome!
I almost NEVER write reviews, but this app totally deserves it. I have to contact eBay several times a week and this app had never failed me. Put the phone down and wait, the best part is I don't have to deal with eBay's crappy holding music. This app is BRILLIANT, I recommend it to everyone when I get the chance. Must have app if you call businesses on a regular basis, or even if you just call once in a while. Id rate 10 stars if I could!
I downloaded this app and placed a test call to AOL Customer Service. I'm not an AOL Customer, so I chose to screw up their call stats instead of a decent company. I totally forgot about the test. Two hours later, my phone rang. I picked up and an AOL agent was on my phone. I'm sold. Perceived hold time: 0seconds. Actual hold time: 120 minutes!
For both of the companies within the list I tried to use it for both failed, because some of these companies requires voice input or users to dail numbers; so without input, the call just disconnects.
Droid Razr Maxx - used it 3 times - worked perfectly! Saved at least 20 minutes NOT battling with Verizon's menu, Delta airlines called me back confirming a delayed flight, & AMEX customer service responded in about 2 min. I'd pay for this! What a concept - avoiding the automated menu monster removes a huge irritant from my life.
Love the thought of this app. I hate to wait and I do hate to talk to mechanical people. But the first number I called on your list froze. When I went to search it didn't search and it froze couldn't get out of the screen. So heads up maybe do some tweaking on this I'm sure you can get it to work hopefully. What would also be nice if you had an area that would grab a phone number from our contact list and do the same Thing by connecting us 2 a real person Get back to me. Good luck
I tried this out when I was annoyed waiting for US Airways to answer their reservation line. Not only did it work flawlessly, but it seemed to get me through the queue in a shorter amount of time. Simply excellent. Good UX as well--easy and straightforward.
I have to call customer service every once in a while for my part time job, and they have ridiculous hold times around the holidays. This app is so convenient! And the person at the other end doesn't even know. Thank you bunches!
I can't say enough about how useful and awesome is this app. Thank you for making this app available & free (or I would've never tried it). But having used it, I am more than happy to contribute if the option is available through play store. Do it!
It was kind of gimmicky when I first got it over a year ago, and wasnt quite sure when it was working or not. Since they've added the display showing what part of the process it's in and added more companies, the app has became really useful. Also helps me save some minutes on my cell phone plan. The only thing I think that could improve right now is an interface update. It's fairly plain and boring looking, but then again it's not something you spend a lot of time looking at.
T-Mobile customer service number doesn't work on my phone. I sent an email about a month ago and I never received a response regarding the issue. I didn't want to rate and leave a review so I decided to send an email, but because of the no response, now I'm leaving a review. 1 star because when my phone rings after being dialed by the application, I answer and I get no response. This has been happening for a while now. Please get it fixed and I'll update your review. Thanks
This is the first time I have ever rated an app. Many good apps out there but none like this one! I've never been so impressed and excited about any app before! Anything that saves me time and aggravation is worth getting a 5-star rating from me!
Love this app for when I'm on the go or just don't have time to wait on hold with the phone glued to my ear or on speaker
Tried with GameStop and I never received a call. I then tried to do it again later at night and they removed them from the list.
Was skeptical at first, didn't think it would work. Tried it and Sprint has called me instead of me having to call them. :) Will give 5 stars once the UI is more up to date with newer versions of Android.
I had to call my direct sales company this afternoon, and since I've waited as long as 4 hours to talk to a rep lately, I was not looking forward to it at ALL. Fast customer saved the day by allowing me to live my life without focusing on the hold music trying to make sure I didn't miss the moment when the call center rep answered the phone!! Over 3 hours that I would have been on hold, I helped my kids with homework, talked to customers, sent text messages, etc. SUCH a wonderful tool! Thank you Fast Customer!!
This is the best app on the entire Google play store. I tried the app at different companies and the experience at the end leaves you with a REALLY...THAT'S IT... No waiting at all. My future business would go only to companies listed out here. It was never so easy to talk to a customer care executive.