fepblue

Everything you need at your fingertips. All your health acct. information, records, health notifications, and BHA. Even included is your fepblue card. Easy to use with a bottom icon menu to connect to what info. you need. Especially handy if travelling. Whatever shortcomings previously stated in reviews are not visible from my experience. Kudos!

First impression after installing is positive. I like being able to sign in with fingerprint. Access to info seems comparable to straight web browser access, but cleaner for phone. Will give it some time to see if it meets the needs.

This app is so frustrating. I can get to the main page, but it won't let me into my blue page when doing the 2nd security authentication. This just started recently, never had this issue before. C'mon Blue Cross get this matter fixed.

This used be a really helpful took. Today however, it's locked me out, won't allow me to change my password, and says I don't exist. Uh... quite obviously I do.... there isn't a link listed that I could find to contact BCBS itself to report the issue. Hoping my information hasn't been part of yet another breech of some kind.

This app is fine if you can login. Every. Single. Time. I try to log in, it sends me to Chrome to complete a "secure" login. Whats the point of having the app as I just end up using a browser?

Try and find a specialty clinic like Physical therapy or occupational therapy. Gives dr name but not clinic, and many times the doctor information is incorrect. when typing, keyboard covers up info and won't scroll, have to use back button then retype over again...why cant I save login permanently...I use app so seldom I have to reset password each time I login. Forget about tuning to use a tracker... is nearly impossible.

The 'claims' button never works. It always says 'We're sorry, it looks like there was an error retrieving your data.' no matter what I try. There is no way to leave app feedback. The communications section opens, but all my inquiries are marked closed immediately with the reply button grayed out, making it impossible to reply if I need clarification. There is no way to view detailed benefits information, only the simplified version, which misses a lot.

This app has sooo many bugs. It crashes, freezes, has several functions that just say "error can't get that information right now" and all sorts of visual artifacts with transitions and such. Extremely poor quality for, literally, the most expensive insurance company around Update: months later. Almost nothing works on this app. You can sign in...that's about it.

Either I'm not very tech savvy, or this app has some rather annoying glitches (like getting message which reads "it looks like you signed up on a new device...please verify with code we sent to your email", only it happened 3 times in a row within minutes on same exact device). Plus, I had to get a second device to access my email, due to not being able to navigate back to certain pages during sign-in process. Great app, but frustrating security process.

In the last 30 days app was unavailable for scheduled maintenance for 4 days and one week afterward I cant retrieve my data. BC has incentives where you need to sign in and enter data 21 out of 28 days to earn credit. The frequent unavailability of this app makes it extremely difficult to do this. When it works its fine but it's not reliable enough to rate it more than 2 stars.

Updated Review 2/2021: Used to work pretty good most of the time, not anymore! This app has become next to impossible to log into! I have to uninstall and reinstall to get in..... EVERY TIME! Until I do so it gives me an error message. It is NOT a mistake in user name or password. I've double checked that and get a completely different message when that is the case. This app is supposed to aid in our healthcare experience.

I suggest everyone contact the developer at the provided email address and hound them about fixing the app. This app is a piece of junk. Despite claims of "actively working to fix this issue", it's been over 2.5 months since it worked and over 2 months since they claimed to be working to fix it. As of 01/16/2020 claims STILL aren't viewable from the app. Junk, junk, junk. Good thing they're "actively" working on it or it might take years to fix!

Fingerprint sign in feature is broke. It tries to use an ancient username rather the actual user name. Notifications by email - you log in to see what is happening and the app shows no activity to match the notification, instead you have to actually go to the website to get current data. Continues to nag about other coverage even when you have notified customer service that there is no other coverage. No real convenience offered. Web site seems to be better, even on a tiny screen.

I like it a lot. It's a simple, smooth, and cleam user interface. Powerful tools and a lot of information that is easily accessible.

Everytime I attempt to get into this app, it is difficult. I understand its federal and security is important but not to the extent that the app is just not usable. I use my fingerprint to get into it, then it makes me read terms and conditions, then the app is sooo poorly done, you cant click on "I agree". I cannot get anywhere. I want to find a doctor...well nevermind. I will research it on Google! No Thanks!

The app allows biometric login but then requires you to enter your password or login via the web to upgrade security. This forces the use of an easy to remember password that actually lowers security. After several passwords resets I'm deleting this app.

It won't let me use the app. It says I require a security account upgrade and need to go to the website. When I go to the website and complete what it says, it still gives me the same message in the app.

Very limited. When you click a claim to view the EOB, often it's not the correct claim. And why wouldn't this app provide the capability to search for a particular EOB?? Terrible.

The app doesn't work. It says I must use a browser to go to the full website. I am using a Samsung Galaxy S22 Ultra.

So far, an ok app. I do find it ridiculous that when required to provide your daye of birth, the app made me use the calendar arrow to go back 60+ years ONE MONTH AT A TIME to SELECT my DOB. That is over 720 PRESSES!! Need to get another date entry algorithm! There was no way to select a year or manually enter the date! I almost quit and deleted the app right then! Luckily I continued. So far, app is ok.

The only reason I downloaded this app is for the convenience of being able to see my claims. Other users have more reasons for downloading it. When this app no longer can give me access to my claims, it has rendered itself useless. The message that comes up is: 'We're sorry, it looks like there was an error retrieving your data. Try again.' This has been happening for nearly two months. The tech department at FepBlue needs to address this. If it gets fixed I'll give the app a higher rating.

Worked fine on my old S8. I upgraded to an S21 it's okay but if I go into the Benefits portion of My Plan and try to use the search, as soon as I type anything into the search box the app closes. So far, for the implemented features, that's the only one I've experienced a technical failure on.

The app doesn't scroll down more than like a third of a page if it's longer than a page, and looking up providers is a real hassle since it doesn't seem to acknowledge dentists as existing. The security is a little annoying since it only remembers devices for a few months before if has you re-verify by email, and the app and desktop site both remember your device differently so if you log on to one and then the other it has amnesia, even if it's the same device. Just stick with the desktop site.