Field Service Mobile
Field service mobile delivers the capabilities that your people in the field need to provide customers with the best possible service on virtually any mobile device. You’ll have the features you need, from dispatching and routing to completing work orders, managing invoices, and even upselling and cross selling. Field Service Mobile also offers a seamless user experience through robust offline capabilities. With Field service mobile, you can:
- Access information online or offline and automatically synchronize data when a connection is available
- Display up-to-the-minute, multi-day field agent schedules and job details
- Get turn-by-turn driving directions to job sites
- Call and email contacts, and browse their websites within the app
- Update work schedule status in real-time
- See work order problems on the schedule
- Reassign schedules directly from the device
- Change unassigned slots to other field agents
- Enter and track parts or materials used
- Access vendor, manufacturer, job site and client contact information
- Record completed schedule slot labor
- Perform and submit paperless field inspection processes
- View and work with reference manuals
- Capture customer signatures onsite And much more!
Category : Books & Reference
Reviews (27)
This is the worst app ever created. It locks up. It eats battery life. It does not work correctly. It never has and it never will. Shame on any company that forces it's employees to use this pile of garbage
After recent update application keeps crashing reinstalled application from scratch issue still persists please fix this is costing me money
New Upgraded version is crushing & we are not able to open the app
Excellent and easy to use.
This app is so bad that hate is not a strong enough word,,,
If I could rate it lower than a 1 I would
Looks com have no use for it though
Thank you
Absolutely frustrating app. Between sync issues(if it syncs) pages not loading important information (if it loads), map not working properly or updating (if it loads), do you see a trend here? The app is not user friendly, and it is more than evident that the end user (field reps, installers) were not part of the equation during development. Aggravating to use and tests the patience and sanity of anyone who has to use it.
Lol....Say no more....Just look at the comments. What a piece of junk.
Paper and pen is more reliable than this app. It crashes. It gets sync errors, most ending in lost data. It syncs almost every team I pen it, be it over an hour or 5 min. I expected better from Microsoft.
Disgraceful QA... updates are not tested, they role them out and wait for complaints. The launch icon dissapears with every update. No other app has this issue. Just this rush job. Syncs consistantly fail. Features are broken. Microsoft... you are this biggest software developer in the world and our company paid millions for this software. QA and testing before deploying... learn the concept....
Very poor program. Intermittently fails to save notes. Notes that are saved do not transfer to revisit work orders. Sync's far too frequently and takes far too long to complete synch making it difficult to use as a live tool as it is rendered useless while performing sync. Syncing using more than one device often causes errors which results in data loss. Desktop version immediately crashes if you double click on anything.
This is vital to my job and it freezes, crashes, and looses information on top of the syncs are horribly slow. That all depends on if it syncs at all! I feel like I'm reading error message more than anything else.
It's frustrating when you write a closure and it crashes and all info is lost. You change a few status on work orders and crashes.. Someone fix it please.
Freezes..takes a long time to navigate through pages.
Every time I try to add/view notes from my cell, it crashes. I can only view my case notes if I don't set my status to "onsite". And I would have to use the laptop version to avoid it from crashing. Very frustrating to use please fix the issue.
This app is written by people who have no idea about what the end user actually does or needs. The end user would be a field tech or rep. The back office functions are probably desireable to the Ivory tower cubicle dwellers... The interface and work flow is so disorganized and irrational it has taken us back to pen and paper with partial information and about a 75% up time......PATHETIC ....
Terrible sync times, buggy, constant crashes, poorly optimized, avoid using it if you can.
I see a lot of comments here where people are complaining about it's "ease of use", field service is a fully customisable program through the use of the Woodford Resco application. Sync times (after first sync) are based upon the amount of data on the device and the amount of changes made. Using sync filters you can limit what is sent to the mobile. Long story short, if you're complaining about the usability, you haven't configured it correctly. The only real complaint I have is that this application is not updated to match the Resco Mobile CRM app.
Need to be tech savvy to use it. Very easy to navigate once you know what each screen does. Latest update was very good. Synch times lowered drastically by turning off last setup item. Don't synch non bookqble work orders did the trick.
Not a good app for field service we need something quick and easy. This app has to many hoops to jump thru just to put yourself on-site. To close a work order is even worse.
Extremely slow to update to sync. Times out. Not intuitive. There is no reasonable sequential steps from the time you receive a work case to closing and completing the work case. The steps to receive and close the work case hop around the app.
To many hoops to jump through just use, not field tech friendly takes to long,to load or update tickets.
App requires user to sync frequently but sync time is painfully slow.
It's worthless
Constant crashes. Not user-friendly at all. Poorly designed and as is normal for Microsoft, updates are sent prior to testing. Update sent this morning forced every H.P. user to uninstall the app. Only reason I use this is because H.P. requires it. Piece of ****.