Category : Medical
It works, but I find the appointment and messaging systems to be less than stellar. For the messages, it's not possible to reply to a specific message from your doctor's office directly. Rather, you have to send a general message to your physician and hope the same person reads it. Works, but feels less reliable. As for appointments, it doesn't let you give availability when you request one. It's either first available or 1+ weeks out. A slight tweak to allow for more granularity would be great.
Wonderful! It is great to be able to follow labs and print lab reports soon after the tests are done. I am having some difficulty with the messaging part of the app. I'm unsure if my messages are actually getting through to the intended party. That could be my error, however. I'm just not sure. I have lost complicated emails to providers everytime I've written them. Every message disappeared when I hit send. I'm having no trouble with incoming messages. Love this app!
The app works well as long as your notifications are turned on. It gives me access to so much information from my Patient File that I would never be able to remember off the top of my head. It makes everything easily accessible, and has a good layout. My only suggestions would be to add the ability to print, email, and export the records/data either into a PDF/Word Doc. just to be able to have them easily on hand in case there is ever an issue with the database that stores my raw data.
I have had a lot of trouble with the app. It says Warning, unable to retrieve your information, when I try to login. Also when I finally do get to login, it doesn't load my messages, appointments, very slow, can't access my providers to send a new message, my providers are wiped out of each aspect of the app, etc. It was fine yesterday, now it is impossible to utilize. Please help. Thank you.
So far as I can tell, it's not possible to print out multiple test results in a single document, you can only view them in the app individually. That is unhelpful to the patient who wants to archive his medical records on his own computer or send results to another practitioner. It's a serious weakness. The developer suggests printing from a PC, but the web site specifically says that results have to be printed individually on the web.
I'm a huge fan of digitalization, and I love having access to data in general, but when my healthcare provider first introduced FMH I wasn't really impressed. Partially, due to the implementation being buggy, the app being clunky, and my health being good overall. however, I recently started using the app again and I've got to say that the whole experience has improved dramatically!
This app is great. Having the ability to view your lab results as they arrive is great. The ability to communicate securely with your caregiver is a winner. And the ability to make and cancel appointments is very good. Where the app looses points is on 3 items. ×The appointment module does not allow you to send that appointment to your calendar. ×You can only have information from one provider. ×There's no desktop version.
This is a useful app that is well designed. I found it very hard to navigate the first few uses and am also having a hard time getting my particular personal healthcare providers found and connected. I am sure more use will rectify both issues; or an update will eventually make it easier to use and offer customization of colors, fonts, menus, and other options and that will be fun and exciting!
It takes a while to go through each item individually after an appointment. It would be nice if after an appointment, you could just acknowledge your updated vitals at one time without doing blood pressure, pulse, temperature etc individually. I like the app and all it allows me to see and do. Would like to be able to see x-rays etc too.
Honestly, the app is difficult to navigate, finding the documents you need or want is difficult. The fact that the providers use dictation software and the notes don't reflect what was discussed in appoinment is highly disappointing. The app is a waste of space on my phone but I'm forced to keep downloading it as there is no web version available. Its ridiculous and highly limiting.
Poorly designed app. Don't ever upload a profile picture. You won't be able to remove it, and attempts to change it lead to the error message "unable to upload." Also, the reply arrow is missing on a doctor's message to me where she asked a question. I can reply to an automated prescription renewal message, but not to my doctor. App is glitchy, frustrating and cumbersome.
So far the app has done everything I need. It's much better than sending emails back and forth with my providers or playing phone tag. I like having access to my vaccination records and treatment history. One improvement would be to make it more obvious how to send photos to my provider (the paper clip icon makes me think of documents, not photos). Overall, I like the app.
This is a terrible app. Whoever designed it has clearly never used it. If you have a problem the support section dumps you into lists of things that aren't relevant. The search function doesn't work, and there's no way to just send a request to someone about the problem. The records themselves are convoluted. You have to click on thing after thing after thing to find stuff. Every little stat is a separate thing you have to click into, and the units don't even match the ones used in the office.
The app is easy to use and navigate but needs some minor changes to make it more user friendly. The action center notifications need to be fixed to reflect actual needs and the patient needs to have the ability to delete these items if they don't apply/or are done. I don't like that all medical info is grouped by category and not doctor. All meds,conditions,allergies,ect. are all grouped as one. It should be under each doctor for easy access. This is why I keep seeing duplicates of all things.
I have had the app on my phone for two years and it never works. Have installed, deleted and reinstalled app several times. Followed instructions fron my care provider, and they do no good. I have many other apps on my phone that I installed that work fine, so I'm think I know what I'm doing. But until someone shows me the error of my ways, I rate this app as a total waste of my time. Great idea - awful execution.
it's useful for getting messages and test results, but it's terrible for trying to schedule an appointment. it only shows one day at a time then it takes at least a minute or longer to load the results (i have fast speed). it doesn't give you next available date so you're wasting time trying every day until you find a date when the doc is available.
Keep in mind not all apps work with all phones. It works fine on mine but what can be viewed on a PC can be different from what can be viewed on a Cellphone. I've noticed this with other apps but this one I've not had any issues with. Sometimes not all records show up but making a call to the clinic records solves the problem. It's been a very useful and convenient app for me, as I'm constantly using it.
It is very well organized in your app. Given so many different fields and categories and past histories and future appointments etc. I know your app is pretty recent developed and introduced to the mass. It might still have very few minor imperfections which I can't recall. I have no problem to access, navigate, interface with this app. And I know that your software developmental team hard at work behind the scene to make this app getting better. I am giving you a thumb up. Go paperless, yeah.
This app is seriously flawed. This week, after I log in, I only get a never-ending loading icon on every screen. The app has been uninstalled and reinstalled, but the problem remains. Last week I could see and hear my provider, but he could only hear me. I couldn't get the video function working despite the app having all of the right permissions to do so. I'm using an S20+, so hardware requirements are not an issue. All around bad experience!
It's still a great tool to have. But the new update shows less information than before. With things like vitals, conditions, etc., it would give you the totals along with how that total compares to normal. The new update only gives the totals. Personally, that was one of my favorite features.
Annoying app. I've used it for a few years, now. Some info is updated, immediately - others, not so much. After merging two different health systems, into my profile - it keeps telling me that I have 65 new test result records - but I don't. Billing info is inaccurate & never current. Online payment through the app always has issues and is never able to be completed. I can no longer contact customer service in the app. When I could contact them, it took multiple emails and weeks for a response.
easy to use and navigation is clear. the two stars are the penalty for occasional glitches that bring the whole program down. not a problem unless you depend on it. that's 1.5 stars because it's happened a few inconvenient times. the other .5 is for provider responsiveness. some are better than others.
Had results the next day! Easy to read, and some results give explanations for them, which is great. Holds past results too, and you can easily get to those to compare to current. Anything out of range is highlighted red so you know to pay attention. I really like this app. I can pay my bills too. Has a notebook area so you can jot down questions you might have for your doctor. The only thing I would like to see is a med reminder. My Healow app has one to remind me to take meds.