Category : Food & Drink
Overall Ok Too many issues have cause me to stop using this app and service. App crashes are very common causing you to re-place your order items to order. Promo code registration can be hit or miss. You consistently need to close down the app and redo. As for the service. Several places have better promos ordering direct. Orders have been showing up incomplete. And pickups are pretty slow and unwelcome vs the other services. I would not recommend this service.
Can't add anything to my bag anymore, so it's become literally impossible to use the app. Tried reinstalling, clearing cache and app data, and the works. Whenever I add anything to the bag, it doesn't actually update the bag even though the animation plays to show that the item is going into the bag. Disappointing app experience for an otherwise good product.
I used to be able to use this app, now when I click on a restaurant it just spins and spins. Yet when I try to order online it keeps trying to force me to go to the app, so I end up using another service Additionally, when I was able to use it, the menus were not complete and did not offer everything the restaurants do, had a minimum of $1.50 mark up on each item, charged additional money for sides that are included, charges $5 for delivery and then adds an additional $6 - $7 for service fees.
works perfectly, does what it says on the tin. no ads. love it! UPDATE as of 9/6/19: persistent bug in laundry ordering whereby when you try to place a new order, the "reorder" dialog box from your last order covers up the "select a service" options. you cannot cancel this box because the "cancel" button does nothing, only the "reorder" button works. if you do not want to reorder from your last cleaner, this renders the laundry ordering function unusable. PLEASE FIX!!
Twice in a row my account was flagged by their "fraud detection" for reasons that could not be explained to me. Both times they didn't inform me that the order had been canceled and I waited for the food to arrive before calling to check with the restaurant only to find out the order had never even been placed. The only reason I ordered again was to use the credit they offered the first time. I will not be using the additional credit they've offered of a whopping $15. Incredibly disappointing considering they actually advertise lower prices than GrubHub or DoorDash for the same restaurant.
First order placed today, only got three items. The restaurant was partly to blame as well. If you don't have something, remove it from the menu or put in next to the item 'sold out'. Very frustrating. Miscommunication on delivery.coms end as well.
My expensive food order was never delivered. To add insult to injury they strung me along for an additional hour past the ETA saying it would arrive soon each time I called so it couldn't be cancelled. After 2 hours I gave up and made myself dinner. It wasn't until almost four hours after I ordered it that they told me they cancelled it. How bizarre.
App is clean and functional. One bug is that it does not allow you to enter a custom $ tip. There's a space to enter it, but when you reach the checkout page, it reverts back to the % selection (10%, 15% etc).
Terrible! After callinh twice, not getting food for almost 2 hours. They tell me us the restaurant was backed up. I call BS. Because we order from there all the time and have never experienced that. I don't know what kind of merger happened with on-the-go delivery to this app. But they were better off before. Won't be back.
Order delivered to the wrong address. Their customer service (not US based) told me it was my fault and I input the address wrong even though I sent them the screenshots of the app showing my address was the address input. Their service said they had to contact the local branch which can take a day or two for response. Was on the phone for an hour. Should have just ran to the restaurant. I will not be using this app or service again.
I've used this delivery service 3x and this is the last straw. I had to go pick up my delivery because the driver forgot parts of my order. The service may have had a free driver to pick up the rest of my order, but they weren't sure when. I was on lunch break, I couldn't leave my work.. I'm paying a company to double/triple check my order because using this service is not cheap. What's the point of a service if I have to pick it up myself?
AVOID THIS APP AT ALL COST... Drivers are rare to find, the hours of service is ridiculous. Takes over an hour for less than a mile away. You usually have to order a day ahead of time. Even ordering early in the day is a failure since they have NO drivers. It is a horrible delivery service.
DO NOT RECOMMEND! It took just under 2 hours to get my food! All they could say was they could give a $10. Credit. Can not give a full refund unless it takes 2 hours or more! I will NEVER use them again! Food is cold and nasty!
Horrible experience. Thried to place an order, but the app said the card was declined and the order did not go through. But yet somehow, they were able to charge my card for the order even though it did not go through and it said my card was charged. There was no delivery and 4 days later I'm still trying to get my money back from these thieves... NEVER EVER DO BUSINESS WITH THESE THIEVES!
Pretty pissed off that I constantly see advertisements for this app and others just like it but every single one does not deliver to my area. Why exactly is that? These Apps/Companies have been around for quite some time now and shove their advertisements down our throats, yet despite seeing it everywhere, none are available in my area.
The whole thing is a disaster. The layout of the website and the actual order process is a disaster. Seriously. The coupons they send you don't work. I'm extremely disappointed MyTown2Go switched to this as I have made one order and unfortunately will never order again.
The app consistently says restaurants are not available for pickup orders at future times, but delivery of those orders is available.(If I call the restaurant directly they take pickup orders at the exact times the app doesn't.) There is a "chat" feature for customer service but the one time I tried to use it no one engaged for several minutes, then asked one question and failed to respond to my answer.
Terrible experience took me over an hour to get my food and I'm less than 10 minutes away from the restaurant I ordered from and it took over an hour before they even got to the restaurant I ordered from . DO NOT USE THIS DELIVERY METHOD TO ORDER ANYTHING!!! Ordered my food at 4:53 and didn't receive anything until 6:30 and a tip is automatically pulled out which was definitely not earned properly... and I didn't even get the right order!!!
Garbage app doesn't even deliver in my city. Why is it so hard for drivers to drive to the next city I'd gladly tip more if they did. These stupid delivery apps needs to expand their delivery area or whatever you'd call it. This is the 5th app I've tried I am quarantined off with no car, no food in the kitchen, and there's no reliable delivery apps.
Double charges, no clear way to fix this. I used this app once as a guest at a restaurant and had no issue. I had been prompted to pay right away, which I did. I did not request to save my CC info. The next time, I went to another restaurant and it didn't ask for my credit card info, so I assumed I had to pay at the restaurant upon pick up, as a guest. When I go to pick up, the restaurant charged me. A few days later, I see two charges. No way to fix this and did not have any prompt to pay.
I love the using the app. user experience is good but I only hope there are more options to filter the results like lunch special deals, brunch deals, happy hour etc. that will make it so much easier to see which restaurants in the area have on going deals at the moment.
App works fine, but the service is terrible! I placed my order and paid nearly $80. When my order came, half my order was missing and what did show up was cold. The restaurant stated they only got the info to make half the order. Don't understand how there was such a disconnect! Never using this service again!
Wanted Italian last night, it was 9pm & was able to find a place that was open. Discounts stack which is nice! (Used may coupon & new place coupon). Msg them about where my order was & was able to get back to me promptly. Same with a error of my order. Liked they supported venmo as I don't feel comfortable having my card attached to loads of places. The points thing is nice. Was able to put a note to please call instead of knocking. Options really depends on what state you live in.