Freebike

The user interface is confusing and it does not use basic design rules, which makes this app quite difficult to use. The menu solutions are really confusig and not intuitive. The app feels really insecure because you can not change the default password AND IT LOOKS LIKE IT IS STORED AS CLEAR TEXT!!! There are typos in translations. Also there are no other payment options than sending your credit card info to them. But hey, at least it works as promised (...most of the time).

The app doesn't work very well unfortunately and me and my friend had to try 10/15 times to get a bike to unlock! The whole system is needlessly complicated and ought to be simplified. There may be additional problems with the bikes themselves but this app doesn't make it any easier. The app also took ages to update when we returned the bike and has appeared to charge me twice for the unlock fee! The concept is very good but the process needs to be simplified!

Couldn't even get past the registration page, it wanted me to verify email and phone number two separate ways, one via the website. Gave me an error message before I had even entered a verification code. Gave up, would never trust this app with my payment details.

EXTREMELY BAD I've rented a bike for 17 minutes and parked it at it's designed spot. It has been securely locked there but the app says that I am not allowed to return the bike at that point therefore, I could not stop my rent. The bike was locked but was running and I cannot do anything about it. I've spent 3 hours trying to do something but nothing worked. Unfortunately, the app keeps my rent as on going until the battery of the bike depleted. This took 1 day an a half. I was charged £20.

The app is ok. Quite clear what you need to do to activate things, pause the bike or park up. As someone else has written, the app doesnt quit via the back button which is not good. I'd also like a bar in the notification shade when I am hiring my bike showing a summary and play/pause. The bikes themselves are good but I would like more battery assistance when pulling away - they are _heavy_

The bar is low, but it's by far the worst bike renting experience I have had. The app put the brakes on on the bike and refused to let me either return the bike where it was or ride it back to the "zone". The customer support doesn't pick up either. Bootleg app, bootleg bikes, bootleg UX.

App doesn't even work. It flashes the opening splash and then is forever stuck in a white screen. Doesn't matter if I let it load for 10+ minutes, it won't react to anything and required me to reboot my phone.

Registration process poor but application worse. It does not display at top level of zoom all the bikes available. Not sure if it is the app or the service but when I looked there were 178 bikes in workshop and only about 10 bikes available for hire across the whole of liverpool. Useless app and service.

A brilliant system of bike sharing, made very simple with this fantastic app. In my experience the app has never let me down and is easily 5 stars. Before setting out for the day, you can see where bikes are available via the in-app map. Once you arrive at a bike station you simply scan the QR code using the app and hold the release button on the station, then 'hey presto' the bike is released. You are charged for your use after returning the bike, usually around midnight. Highly recommended

Useless. There are no instructions so we spent most the time scratching our heads wondering if the app was even registering our requests. After a few minutes of trying to find the nonexistant QR code we tried to enter the bike code manually, but after 10 minutes of not getting any of the bikes in the stand to unlock we gave up. I'd rather go back to using the website but that only directs you to this useless app.

The bike itself is pretty good apart from the motor being less powerful than some competitors. The app itself however is cluttered and confusing, and does not inspire trust.

Retarded registration and login process. I registered, and then wanted to use it after a few days. it wanted a registration number, not email, not phone number, but a specific ID just for this app. Banks don't do it anymore, why should bike sharing do? If I want to rent a bike I want it to take seconds, not minutes.

Walked 30mins to get a bike (marked available on the app) which was inside a garage and not accessible. Walked to another for 30mins (again, marked available on the app), found it, had 2kms battery so the app didnt allow me to take it (why is this marked available on the app??). Walked to another one for 30mins, rented it, the bike wouldnt stop beeping and wouldnt run - called customer service and was told the bike might be faulty. Wasted 2 hours of my anniversary holiday, thank you!!

App was functioning fine, but the latest update changed everything and the app is absolutely hideous. Map icons are too big and the dark style doesn't fit at all. Please revert the map at least.

The app in it's current state is useless. you can use it to look at the bike docks around your city but literally that is it. won't let me register to even use the service. Not impressed by the first use of the app.

Confusing app, confusing payments. I had to repeat registration multiple times just to get a voucher accepted. The service itself seems to work, but I don't feel like using it with such an app.

bikes are solid and the ride was comfy, but then after my 10 min ride i spent 30 min looking for a parking lots. even though the app showed 7/6, it wouldn't let me park the bike (i have the screenshots just in case someone wants to debugg the issue.) so for me it's not a usable service. unfortunately.

Terrible, I create a account had verify via text & email, afterwards go to log in but can't cause they don't give you a CUSTOMER LOGIN & PIN. They do not tell you how to actually do anything or how to go about it, fix it its disgusting your not worth a quid a lucozade is. It's a waste of time I'd rather walk and stay healthy 😏

Disappointed. Ended up at Blackfriars which is 50m from Pilgrim st. so had to cycle there with my brother. then I could return one bike. We had to cycle 300m furhter otherwise you wouldn't allow it. Then you wanted to charge £3.5 for wrong place to park even though it wa the parking spot according to the app. On top of it I had to swap a bike as the brake was half locked on one. then when retuning the standing leg was broken so bike wouldn't stand. At the and when you ask for a comment.......

Worst experience ever, the bikes brakes barely work and then had to carry the bike 3 blocks because it shut down not allowing me to pause to return my groceries or even ride it back to "permitted" area.... Will NEVER use this app again and would highly recommend not using to anyone I know

Poor designed, unintuitive, slow. App doesn't close, runs all the time in the background. Horrible.

the bikes are pretty cool, but the app and web version are absolutely terrible. they really need to focus on UX and implement better workflow.

I need to log out almost every time and try 5-10 times to unlock a bike. I always get the error "you don't have a permit to use this bike buy a plan now" even though I have bought the correct plan to have the rights for riding the city bikes.