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FresGO

FresGO is a free, easy to use, real-time platform transforming how the City of Fresno solves issues. Report infrastructure and non-emergency public safety issues with your smartphone or computer. Track resolutions and receive real-time updates and alerts. It’s easy. With FresGO you don’t need to know which department does what. The multi-lingual application tracks reported items, like graffiti, broken sprinklers, street closures, and more. With the push of a button, issues are automatically routed and even escalated if not completed in a timely manner – and you’re notified the instant they’re resolved!

Category : Productivity

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Reviews (29)

isa. v. Apr 11, 2022     

Not working for months. Uninstalled and installed still not working. Went online to submit requests instead. I have always used this app to submit requests and it worked just fine. Never had any problems. Any update on when this is going to be fixed?

Dan. Mar 23, 2022     

(3/23/22) Update working now after months of not working... the developer provided the following support: An updated App is being developed that will correct the issue is being rolled out to agencies. In the meantime, please use steps in the following kb to workaround\fix the issue for users reporting it. To solve the issue: for Android users, go into device settings for the app and clear the app's storage/data, then relaunch the app and log back in.

D. W. Jan 13, 2022     

app has been down for a few months but when it was active... it was a rather poorly designed & slow app. However the results from the city were commendable. Report graffiti or a burned out street light and within a few days the situation was resolved.

Tin. N. Jan 5, 2022     

Well this app worked good at first. Now when I try to submit a problem. The app stopped working. We tend to get a lot of graffiti. Also a lot of people dumping there used broken down furniture. Here in the McKinley & First area. Please fix the issue. So I can download the app again please!

Dar. P. Jan 24, 2020     

This app didn't do anything helpful and is a total waste of effort. I tried to upload videos to building inspector but was unsussesful (I was informed by the a city employee this was possible, should have figured) and this app really did nothing more than be a simple directory and give me email and web sites for the board of stupid visors and some of the city's departments.

Mau. D. May 22, 2021     

App keeps crashing when I try to check a status. I go to the Alerts tab and when I click on one of my reports, it crashes. Please fix!

Big. F. Dec 29, 2021     

Used the app before this year and it worked great. Now it won't even load. And there's still many issues the city needs to address in my neighborhood.

Dev. V. Jan 13, 2022     

I've been trying to use this app for the last 3 days and it won't load properly. Even after checking for updates and uninstalling it to redownload it.

And. H. Jan 28, 2022     

It would be great if this actually led to results. I've been reporting the same violation for 3 years and the city just dismissed stuff without following through.

JL. S. Feb 10, 2022     

Not working. This was a GREAT app, when it was working. Fix the app please, so much easier than calling the city.

Des. H. Dec 7, 2021     

App stopped working at least the last week. When you call in the operators don't want to help. So nothing gets resolved.

Mar. A. Feb 11, 2022     

It will not even load. I installed and uninstalled and reinstalled it and keeps going to " something went wrong, tru again or cancel"

Pat. L. Feb 15, 2022     

Not really a problem with the app - just can't get any city official to respond at all. Been 4 months now...

Ray. H. Feb 28, 2022     

Used to work but as of today I'm unable to even open the app, it just tells me "Whoops, something went wrong" and closes.

Jay. B. May 15, 2019     

I have several times tried to use this app and each time it says error and can't login or submit anything. I have deleted and redownload for the same result.

D. C. Jun 11, 2020     

I've used this app successfully in the past. Since installing it on a new phone, I haven't been able to open the app. It just tells me, "Whoops! Something went wrong." Please fix this app!

Cj. A. Jul 4, 2020     

Error messages multiple times tried both Google Play and Galaxy to install and submit. After providing all the detailed info it says Oops!!!! Please Fix this

Dom. J. Mar 10, 2022     

The app does not work. Just says "oops something went wrong" and closes on launch

Sha. Mar 5, 2022     

This app doesn't open on my phone anymore it was really good beforeally good before but it always tells me oops something went wrong not wrong. Please fix the app

Bri. M. Dec 30, 2021     

I have uninstalled reinstalled the app still does not work. Stopped working about a month ago.

Eli. R. Apr 11, 2021     

I've reported multiple issues to the city using this app. It's super helpful and works well.

Jos. P. Dec 20, 2021     

The app hasn't been working for the last month. I can't submit complaints. It just says, "Whoops, try again."

Sus. S. Mar 21, 2022     

I've submitted an issue before with no issue but now the app stopped working.

Jor. M. Feb 1, 2022     

This app is constantly crashing. Never works. Do better, FresNO!

Kar. N. Jan 29, 2022     

App wasn't working. Uninstalled and reinstalled. App is now working again.

Pat. B. Dec 11, 2021     

App will not open. Just like the other comments I get a oops retry and it won't open!!!

All. E. Jan 2, 2022     

Terrible layout. The up to date app won't open right now either.

Mus. S. Dec 12, 2021     

App has been saying "oops something went wrong" for almost 2 weeks now..

Mic. H. Nov 18, 2021     

This app is useless. You have to be logged in as a member in order to make any kind of report, but it doesn't allow you to even sign up.