FRONTSTEPS Community
Key Features for Residents:
● Get notifications (push, email, SMS, and voice) for community announcements
● Make amenity bookings
● Create service requests
● Access your HOA financials
● Get answers to Frequently Asked Questions (i.e. What’s the WIFI password in the party room?)
● Send and receive private messages to and from your property managers
● Access community files and folders
● Get notified when a package arrives
● Track visitor access to your residence
● Private and secure
● Many more ...
Key Features for Property Managers:
● Switch between multiple communities
● Engage with your residents
● Process service requests and board approvals
● Approve or reject facility bookings
● Access resident information
● Message residents privately
● Many more ...
Thanks for using FRONTSTEPS Community! We're always pushing out features and fixes to improve your experience. Please provide feedback to let us know how we can improve.
Category : Communication
Reviews (30)
a 2 is all. Our community uses for clubhouse and pool reservations. Deletions are not possible, have to call administrator. Cannot reserve more than one slot at a time. Have to restart your phone after each segment. Waist of time you don't get back. Could be so much better!
App does not open on my Android phone. have installed, removed and reinstalled and fails to function.
Not user friendly at all. Difficult to navigate
Just not an easy, user-friendly app to use. Layout makes it difficult to find what I'm looking for. In addition, we've been hearing for a couple of years that the "payment information" function would have nearly real-time acct info, and would only be delayed ~ 24 hours, at the most. To this day, it still says, "No transaction history", despite the fact I've paid all quarterly assessments. Just a poor app..
Completely and utterly ridiculous app! It is so difficult to make adjustments or deletions in this app that it makes one want to throw the computer across the room. I can one day setup my payment and by the next day the scheduled payment doesn't show up, but rather I see no transactions pending. It is like I never did anything. The pandemic caused everyone to have to use the app because no one was allowed inside the office to drop off their payment in person. Changes are needed.
Not user friendly. No search feature. No interaction with end user, etc
Why does every property management app work like garbage? I can't see if a recurring payment is set up, much less the monthly value of the recurring payment. I have to click all over the place to find payment history. This app looks and functions like some college intern set it up over the summer.
Sign-in was very frustrating. Had to contact Constomer Services several times. Finally was granted access just to find nothing. FAQ- empty. Community info- empty, other important info- empty.
I often can't open work items or docs on my phone while at the same time other things work so I know the app is not frozen. This is very frustrating
FrontSteps is the most useless community app I've ever seen. It does not function more than just allowing "pushes" from our property manager - everything else is either broken or so hard to use there is no point! My community gave up on it right away, it stinks so badly. It was supposed to make communication easier, but it not only made it harder, but made our community lose faith in our Board and our property management company for even rolling it out. I'm sorry we ever tried.
Useless app. I can't make a payment through the app, neither the mobile or the desktop version. The FAQs section is completely empty, no data at all. No HELP section to address my doubts. I pay a lot of money monthly (a lot more than average associations in South Florida) so I expect at least an app that works in a proper way. So far, no good at all.
I wish there was an actual balance in the payments tab. And I wish I could just pay directly through the app. Otherwise the app is ok. My main use for it is the finance tab and knowing my condo fee balance, but it only provides the charges and payments...no balance/total/sum. So I still have to contact the condo office for this information.
Complete & user friendly.
Can't even get into the system. I've been trying for two days. It is not user friendly at all. was fine until I had to go from KPM to Frontsteps. That was when the glitches started. Can't get into my portal and set it up to pay HOA fees. ERRRR
This is one of the most garbage apps I've ever been forced to use. 1. Does this let you set up payments? Yes 2. Can you confirm recurring payment plans? No. Your S.O.L. 3. Do recurring payment plans cover the whole balance of the account? Apparently not. Just the balance that you originally paid with it. 4. Does the information update in a timely manner? Nope, not at all. Still showing balances due from February 22, 2021. That was a month ago. Hello? Part of being useful is having current info
Tried to sign to place a work order and when I bring up the app, it just says it is up and running again, but doesn't open so you can place a work order. It is the least user friendly app I know.
My momma taught me..."If you don't have something good to say... don't say anything at all." My 1 * star speaks loudly.
The app doesn't closed down properly so I have to force stop. The ability to receive account notices seems unavailable. Would like a way to easily reach the HOA board and property managers through the app.
Garbage. I have not been able to log in to the app for months. Sends me to a broken link everytime after I login. I reached out to their team with no response.
Enjoy very much. I don't have to rely on my computer. Love app support. Very pleased.
Update: your recent update 8/5 didnt fix anything. The most useless app on the market, forced to use it because our HOA insists on using it. Your update didnt do anything but wipe out work order history, search feature doesnt work & the payments section still does not show a difference between a charge & a payment. Your update just gave us more useless categories.
Not overly impressed. It doesn't load properly or quickly. Menu is not the best. Links between emails and the site don't always work.
The app doesn't show accurate financial payments and assessments. It shows double or half assessments. It doesn't show your current balance or if you're paid ahead. Its terrible.
After update, app opens to a white screen. Nothing else happens. Please fix. 11/16/20: It appears to be working better after several updates.
Very easy way to find out what's going on in your community
App never sends notifications in real time despite of current setting. Sometimes announcements come in HTML code, limited functionality. Horrible
Very terrible app. My menus, don't display as designed, so I can access very little. I am going to identify who on my HOA board fell for this pitch.
Blank white screen. Uninstalled and downloaded again. Still have blank white screen. Either fix or find another way to get the information to the ones that are forced to pay HOA fees.
App is fairly useless on my phone as it doesn't contain half the info as on my computer. The most basic thing, the community calendar, is not available.
Updated 5/6/22 Your app stinks. I haven't been able to use this app for atleast 7 weeks. Your support system tells me your keep excellerating the problem to another level but nothing gets fixed. What a waste of HOA money. Your system constantly freezes. Especially when making reservations for tennis and Pickleball. It allows me to make the reservation but doesn't allow me to go back to the menu. It freezes. Even when I come out of the App and go back in, it still freezes where I was.