FWD Flyer
Curious about savouring a new cuisine? Never tried skiing? Always wanted to go scuba diving? Why not? We’ve got you covered whether on land, sea or up in the air.
Activating your eCard for Cashless Claims:
- Go to MY ACCOUNT tab to choose eCard
- Key-in OTP sent to your registered number
- Key-in date of return to Singapore
- Mention if you have seen a doctor while overseas
- Upload a photo of your boarding pass or itinerary
Clinic Locator
- Go to CLINICS tab
- Key-in either Clinic, Doctor, Address or Area
- Or filter by Type or Area.
- You can view map location, address, opening hours, and contact number.
- Press CALL BUTTON to contact the clinic
Contacts
Note that international roaming charges apply when overseas.
- Go to CONTACTS tab to access:
- Emergency Medical Assistance (Overseas)
- Police 112 (Overseas)
- FWD Customer Service (Local & Overseas)
History
- Go to HISTORY tab to access:
- View your previous claim details, as well as your dependants if applicable.
Category : Travel & Local
Reviews (19)
Successfullly activate my service account but but cannot login. So i try to sign up again from the application. Signed up successfully and login error message cant retrieve my policy contract information. Basically every information of my policy contract i cant seem to view it as the error message say unable to retrieve pdf. One of the worst application.
I cannot access travel insurance policy I purchased moments prior to downloading the app. I've tried to logout/login but my policy still doesn't show up. Is there a delay with the sync or is this just plain poor app design?
Not able to log in via app despite having an online acct. No travel insurance policy shown in my online acct as well. False advertising about the ease of submitting claims via it or even showing flyer app for no payment.
no choice but to give 1 star. totally couldn't login at all. have verified the login credential on web and still couldn't login to app at all.
The system hangs when i made payment with no notifications whatsoever. The Live Chat Agent need to train on how to reply to live chat enquiries. Never gonna take FWD again.
Pretty UI for login screen. Ya that's all I can see. Because I can't login. 😭
Unable to login after update. Keep saying connection error.
Can't register after downloading. Loading for a very long time but nothing happened
Worst App can't register I have been keep trying to register after downloading the App.
Can't view my policy!! It prompt retrieve pdf failed
Can't see past record of insurance purchased. Error code 12. It's been sometime
E-card doesn't work. Called helpline, they have no idea what's going on.
Unable to see the PDF in Sony XZ2
Unable to support my phone configuration. What does it mean?
Not able to retrieve existing travel policies..q
This app is just for travel insurance only.
Was not able to view the insurance in pdf form , contact them about it and nobody reply to me , shouldn't have buy from fwd if I know their services is damn lousy
The workflow is dumb for Travel Insurance. Bought the plan for self-drive to Malaysia. App insists I upload a Boarding Pass.
the idea of the app is attractive. unfortunately it's an app that doesn't work. it couldn't even get pass registration stage (for my case, I'm using nric) because you can't even register despite numerous attempts. contacted their support team via email with screen capture errors. however their IT team claim they found no issues/problems, which is clearly not the case seeing all other comments here indicated the same issue/problem faced + screen capture error as proof.