Gatwick Express

Very strange that it is so difficult to display your purchased ticket within the app, not user friendly at all. Downloading the pdf was slow and clumsy. Downloading into a 'pass' app that the app selected was equally slow and clumsy and as an added bonus, that third party app was full of ads. Some work to do here - not as slick as I would expect from a UK business, a third world country maybe. Why would I need to go outside of the app to see train times???

A catastrophically bad app. Worse than useless. Consistently says payment failed, while still taking the multiple payments from my bank card. And then sends random amount of tickets to my email address that have to have another app to even show. How can they even issue this service/app in this state?

Main purpose is to buy tickets, yet payment failure "Code: Unknown" for 2 VISA cards and 1 AMEX. Doesn't use Google Pay API, forcing you to type in all details when this is a solved problem. Do you really need my postal code twice? At the end of the day, had to buy the tickets at the machine at the terminal, which provides no discount, but works with the same credit card. Thanks for nothing, I guess.

This app provides exactly the same possibilities as the website, nothing more. You can select trains and my tickets, but it is not possible to *store* these tickets inside the application once you have bought them. Also, download on my Android 9 Phone failed both for the e-ticket and the PDF.

really lousy unhelpful app. not at all intuitive, links unstsble, no ability to go back, doesnt recognise my address, have to resubmit info multiple times. would never use if not necessary. use browser rather than this piece of junk.

Pretty useless since you can't actually complete the task. You pick return 'less than a month' and it provides you with return same day results only. End up needing to go to the website.

No timetable, errors when trying to buy a ticket, not easy way to see/display the ticket.. useless.

An absolute piece of trash. A simple action like buying a ticket fails without explanation. This app is truly amateur hour and a waste of everyone's time.

installed and uninstalled after 10 mins. Waste of that 10 mins. Crashed constantly and on the iPad kept failing. Poor.

Essentially nothing to be gained from downloading the app. Access to tickets and timetables is not made any easier.

"Payment failure, code unknown" by credit card and "Some of your information is incorrect" by PayPal. My credit card and PayPal work just fine elsewhere. Terrible experience.

Rubbish app. Bought a ticket after much struggle with multiple cards. booked by PayPal in the end. No tickets emailed to me.

Not too user-friendly unfortunately. I'm quite savvy with technology and still struggle with this app.

Nothing near as good as Heathrow Express app. Can't see QR codes without wailing ages for it to download.

Should be simple, but they make the simplest things impossible. Worst app I have used in a long time

Bloody useless, should be taken down. Why put up and app that can't take payment. Over and over again.

No benefits over contactless pay. Crashes constantly. Even when not in use.

Can't buy a ticket, so pointless at the moment!

Does not work do not waist your time. Pretty sure they paid a kid in high school to build their app. For the price you pay I expected a lot more...

Awful, does not work. You cannot purchase tickets, sort it out!

Dreadful app. All I want is the timetable and cannot find it!!!!

Horrible Charged me twice for a transaction saying it didn't go through at first.

Paying and entering card info is far too difficult!

absolute rubbish, not fit for purpose.

It crashes constantly!

Awful, said payment had failed three times, then billed me three times and sent me 3 sets of ticks - Avoid

Useless. Had to resort to using the website to book my train.

Wouldn't install on my pixel 2. Always got hung up.

Payments won't go through..keeps failing. Rubbish

the worst - all the bad reviews are true