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GFL USA

The GFL Environmental USA (GFL-USA) mobile app makes it easy for you to submit and track your requests for service, manage your accounts or view local information from your mobile device. Avoid lengthy phone calls, submit pictures, receive updates and service delivery in real-time.

Additionally, use your address to instantly lookup your service days, and solid waste procedures for your local community. You can also log in or register to manage your account, billing, and services. Community residents can opt-in and receive rewards for recycling and join us in being “Green for Life USA.”

Interact with the GFL USA web tools to perform any other customer service self-help tools such as:

Self-help Services:
• Submit Service Requests instantly from your phone
• View Interactive Service Day map
• Service questions in your community
• Quote and order Dumpster Services
• Manage account payments

Access Local Community Information:
• View useful guidelines and resources for your local community
• Recycling efforts in your community
• Rewards for Recycling Program

Category : Tools

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Reviews (30)

A. G. u. Apr 2, 2020     

The app is useless. The UX is terrible. As an example it forces you to use a map to select your address to make a service request rather that use the address info you have for you account. On top of that the address information on the map is not correct. I wasn't able to get the location to bring up my address regardless of how far I zoomed in on the map. The locations that were coming up had the wrong address. That is just one example. No help/FAQ of any kind, nowhere to schedule bulk pick up.

Jef. M. Jun 11, 2020     

The app is apparently either not complete and ready for full operation per the description provided or they changed their mind on some of the functions and need to update the description. I personally only wanted the app for payment and account management. I haven't seen any of that outside of name and address type stuff. Maybe there is a process that has to be completed to link an account?? So far, it is easier to go to the WM website.

jam. m. Jan 25, 2022     

They have run over my mail box and broke the post into so it can not be repaired and must be replaced. This means that I can't get mail delivered at a time of year when mail is important because tax documents are being mailed to people. This has been reported but I get no response, not even a return phone call. I probably don't need to say but this website is no good.

Jam. F. Mar 29, 2022     

This app sucks, been trying for 8 months to pay my bill on this app. It will be easier to change trash pickup companies.

fam. \. a. Mar 15, 2022     

This app does not work at all. You are not even able to log in. Why is this still listed in the play store?

Tam. J. Sep 30, 2021     

There recycling pick up usually does show up. When they do like last nite at 6.30 pm they were in such a hurry they through all the recycling all over our an or neighbors yard and all over 26.mile.rd. Its disgusting that we pay them to toss this all over our yards .There app is useless. They tell you your password or email is wrong when you always use the same one and they send you your bill and your email seems to work then.

The. S. Sep 20, 2021     

Can't get a hold of anyone. Been on hold for 11/2 hours. Was told my trash day was changed. Had it out to the street the night before. That was a week ago. Still sitting out there....very poor service

A. G. u. Oct 2, 2018     

Terrible, nothing except a copy of their useless website. Can't log in on main page, have to go to "pay on line", which doesn't allow you fo contract anyone or look up your service days. Blows.

A. G. u. Feb 15, 2020     

I am unable to login using the credentials from the same company's website. This is very unprofessional and completely unacceptable in today's mobile environment.

A. G. u. Mar 16, 2020     

This app is horrible. Can't view my bill, can't pay my bill, & can't set up auto pay using the app. Can't contact GFL through the app - feedback link doesn't work, so had to use this app rating process in the hope that GFL will get its act together!

Mic. D. Jun 29, 2021     

It does not let me pay my bill from the app it just keeps loading and and loading and then says failed to link account every time and all my info is correct

A. G. u. Jan 10, 2020     

Not a user friendly app! Unable to log in using the same credentials I already have set up for the website.

A. G. u. Dec 27, 2018     

completely useless. This company is not very impressive so far. No way to even pay my bill besides mailing it in.

Raf. S. Jun 10, 2021     

Won't show account information. No update but for an old version of Android.

Mar. M. Aug 9, 2021     

Today I had to stay on hold for 25 minutes because I couldn't link my accounts. Brook was my person, she helped me set everything up and was so nice and helpful. Thank you Brook

And. A. Aug 9, 2021     

Why do you need to access my contact, location, photos, files? No thank you

Sha. W. Jul 20, 2021     

This app is a joke dont give you a chance to pay and sends you to alot of advertising

Kev. K. Sep 2, 2021     

I can't setup a account. The only thing I find is a pay site to go through.

Lui. Apr 19, 2022     

I can not find a logical way to pay the bill. It is always a pain.

A. G. u. Dec 21, 2019     

Useless app. No good cannot pay bill.

Ral. Jun 14, 2021     

Terrible app reflective of service. No excuse for such a large company.

A. G. u. Nov 8, 2018     

Can't get it to accept registration. Calling company in morning. This is rediculous

Car. G. Jun 25, 2021     

Stupid link why can't I put in my uncles information you suck as a company b/c he can't get thru trying to call and I am having a hard time setting up automatic pay

Ken. S. Aug 20, 2021     

This app is useless you can't pay your bill is ridiculous

Don. H. Jul 15, 2020     

This app need to be taken down because it doesn't work at all

Mar. O. May 12, 2022     

I've had no luck using for 2 days no luck

Mer. M. May 12, 2021     

Unable to send picture plus nobody at GFL responds to tickets submitted anyways 🙄

HAL. S. Aug 18, 2020     

GFL ISSSSSSSSSSS OUTSTANDING, THE BEST ,OUR NORTHEAST SECTION, THANKS 😊 YOU,BE BLESSED 🙌 AND SAFE OUT THERE

Kat. K. Feb 15, 2022     

The website sucks

Dav. R. Jun 22, 2021     

Leaves no options to pay your account