GO-JEK

Complete and utter trash. Been trying for ages to sign up, just says sevrer error and they are working on it. They clearly are not and there doesn't seem to be a fix on the way. Friends that did get on had just as much trouble using it. Literally didn't even get past the first hurdle. How is this the most popular app in Bali when there is a huge digital remote working culture here? Wouldn't take long to build an app that's orders of magnitude better than this, simply because it's just so bad

I have been using this app for years, because it has simple UI, friendly UX and overall devent customer care/service. However, i have been let down recently after confirming that they giving discount over food delivery fee randomly, yes randomly. It doesn't matter whether you have been using app for years, you have joined their loyalty club or not at all. Seems like all kind of discount is spread randomly which is kind of nice but disappointing at the same time. Cheers.

My fave apps ever,, but since the delivery price getting super expensive,, adding platform fee (that actually never changes anything),, useless voucher (like 13 voucher that can't be used because the restaurant isn't available around),, now it doesn't make any sense to use this app anymore.. Good luck with your future..

Lack of customization for frequently-used services. For example, if I frequently use gobluebird, I have to open the other services button and select the preferred services afterwards. In prior version, I could customize so that the gobluebird service appears in the main page.

I've trouble with GoPay Plus upgrade, and then I ask CS to help, but they never help and always close the ticket.. I mention and DM in twitter, they not replies (The funny thing is that they reply to people who ask about voucher coupon which is not important case as me). It's been two weeks repetitive for that. All I can say is Customer Service is really bad, and I'll never use this apps again FOREVER include your PARTNERSHIP PLATFORM!!

If I can this app zero rating that be great. Terrible! 👎 Supposed to be affordable and convenient app but it's getting utterly ridiculous, extremely expensive doesn't matter whether short or far distance. Sometimes it even exceed $50 for no bloody reasons! Might as well take taxi, they are way more affordable price. 😡 Once again terrible, it is so bad that I don't even wanna use gojek anymore. 👎👎👎

This is why I prefer the other app when it comes to ordering food. They let us know how much it'll cost when we use a promo code, so we know just the right amount to topup. But this? This requires you to topup as much as possible before letting you know how much it'll cost after using promo. Also, it's an unnecessarily expensive price for busy hour even though it's not raining & it's NEARBY, come on, IDR 35k?? and the so called "busy hour discount for being Juragan" only covers IDR 1k?? No thx

I've been using this app for 5 years. At first, this app have alot of voucher disc for gofood, and gocar /bike also very cheap. But now everything was very expensive, the fare, even now hard to find a voucher disc everytime i want to buy food, so i choose to cancel and move to shopee food ✌️

Horrible customer service. Avoid at all costs. Edit: This review comes AFTER I have contacted your unhelpful customer support. So please stop pretending that you guys are actually trying to solve the issue. Your driver took 1.5 hours to complete a 30min ride, resulting in me being almost an hour late for an important dinner. Yet you refuse to even refund the trip. I have already uninstalled the app and won't be using your services again.

Im sorry but actually, I'm extremely disappointed with this app. This what happen to me. While I see the menu list of the resto, the app suddenly submit the order by itself. I've tried report to make a cancellation, but while waiting for reply, the driver already pickup the order. Hence, the cancellation can't be proceed and I need to pay for the order that I didn't made ! Please fix the problem because you are one of the biggest platform. I hope it won't repeated again, for me & others too. TQ

Terrible, terrible app. It just doesn't work. They blocked my account permanently moments after it opened for some unknown reason. Support didn't help resolve it. Otherwise the app crashes, is slow, and overall, is just absolute trash.

Used to be good. Standards have dropped. You can be waiting for a driver for 5 mins, and it still shows 8 min wait time and zero movement from assigned driver. And $4 cancellation fees because it is my fault that there are traffic jams on the expressway. Maybe if there were drivers nearby instead of your system assigning one so far away, neither would be penalized.

I always frustrated everytime using this app. Too many times I've got my order cancelled because there's no driver around. Maybe you can actually not showing the restos where there are no drivers around so we don't order there? It's frustrating to have to wait and just cancelled like that. I also did a top-up to my gopay which took admin fee, that I can use for other means where it probably won't get cancelled. Edit: just got cancelled again :) EDIT(2): cancelled again xD

I suggest you let the drivers know they should accept calls more, I couldn't find a cab for 20 minutes! Nudge your driver's more to accept the calls. It will benefit us all, but the format of the app is nice and minimalist and cool.

While it is convenient since it is linked to paylah, sometimes the drivers tend to cancel at the last minute, right when they are nearby. It can get really frustrating

I always used this app from a post 2 years. Unfortunately, this application quality has been decline. Sometimes, this app couldn't quick find the driver while im ordering gofood, then really take a lot of time to load and refresh this application really makes mu unconvient to use this app for a while. Until get fixed and improved, i wouldn't install this application

It's really hard to get a goride after it rained. Although there is a lot of driver nearby. And it is hard to find gocar as well even though I saw them standby in a place nearby. Recently I got cancelled by a driver and when I retried my order the fare got higher. It is quite unfair for raising the fare when it is on driver side who cancelled the order

The Devs have budget for annoying pop up ads, but not for fixing bugs like GPS error, infinite order, cancel error, server busy that results in major errors. who manages this stupid app?!!!!! I doubt the help menu will help, seeing how limited and stiff the help selections are. This app is going to the ways of Bloated Vista. Add more and more but no meaningful fixes at all.... I say again who manages this stupid app? And for the one who answered back this rant... You're not a bot right?

SOLVED. I've been using this app for years. Yesterday I had a trip with Gocar (I'm 100% sure the driver didn't pay any parking fee during the whole trip). However, when I completed the trip, I noticed the bill that the driver charged me with a parking fee for 5k rupiah. For me, this is a robbery, I was forced to pay something for nothing. I contacted the CS, and it's been solved. I got my 5k back. Thank you.

Terrible customer service. Can't connect my credit card. Agents just respond back with template messages. Would not recommend to anyone. Would rather just deal with cash on arrival then have to deal with this app

The driver on their platform is so dangerous. Driving on the express way exceeding speed limit and looking at handphone at the same time. Feedback to gogek, never bother to take it seriously. Tried a few times, found the taxi is always cheaper without those peak hours surcharge. Don't really know if surcharge is real or not.

too much server error and busy, it gets on my nerve every time I try to cancel the order and fail most of the time as well :") gotta fix that real quick! I'll change the rate if there will be any improvements.. anyway nothing wrong with the drivers they're awesome ✨ I just complain about the app

I like the look of the app, what I don't like about this app is the outrageous cost, a 1 KM journey costs 14 thousand passengers for GoRide. I can get to the same place with a distance of 1KM using another transportation method at a lower cost. The cheaper the transportation costs, the more I can save on travel costs. The last thing I want to say is, the number masking technology in this application often creates contacts that have no details and the name only has a profile picture with the Gojek logo and there is even a box that has no details, the name and profile picture at all, so I can say This application often creates junk contacts which I routinely delete at once so that my contacts are clean of contacts that have no names, details and no profile picture.

Overall everything was okay. But on the 18 March I booked a ride from vivo city. The car took over 15 mins to arrive. I understood because there was most definitely a traffic jam outside. My ride was stuck at "arriving in 1 min" for 10 mins! But after that it suddenly got cancelled and I got charged the cancellation fee. Even though I was at the pick up point the whole time!

It keeps alerting the server is busy, can not find many options for the restaurant. I also tried to book bike and car before but still didn't work. I understand it might be because you had lack of drivers, but so far I have got the app for 2 weeks but could only use once, ordering food.

Hello. I've been experiencing a lot of bugs and glitches I use Samsung A20s. I need to open the app, then close it, and open again, and repeat it like 3 times every day before it run properly. Please fix this issue asap. I'm looking for an improvement and update in the future. Thank you.

app is buggy + driver kept cancelling. when a ride is booked, after i closed the app, when i reopened the app again, no driver info was found, and i was unable to book another ride. When i checked the trip history, it showed that the trip was cancelled. After a few minutes, i received notification that the driver has arrived. i was charged $4 cancellation fee. Maybe to point out something good about this app. It has the best pickup point options of all the ride hailing app I have encountered.