Category : Travel & Local
Very bad customer service, they stole 54.99 euros for prime subscription without my permission, and they used my bank card information that i used for buying my last ticket without my consent. I tried to call and sent them several emails but i got no response. I want a refund for my money as soon as possible beacuse this action is unjustifiable and i know several people who have had the same problem with this application and company
bad customer service, they stole 54.99 euros for prime subscription without my permission, and they used my bank card information that i used for buying my last ticket without my consent. I tried to call and sent them several emails but i got no response. I want a refund for my money as soon as possible beacuse this action is unjustifiable and i know several people who have had the same problem with this application and company
I booked my tickets after a long struggle during the payment but after few days they canceled it for no reason.
Terrible service, my flight has been canceled and it is a nightmare to get my refund. It will take up to 3 months. One week after the cancellation of my trip, I still didn't get any written confirmation concerning the refund and they charge extra money for their line call... COMPANY TO AVOID 1 and half year later, the company still didn't reimburse the flight they canceled, i lost over 10h and dozen of calls and mails for nothing already. Next steps will be going tto trial
I am in Colombia, it's 10 AM here and the app didn't let me book a flight for today, Monday August 26th. I could only do it by Chrome on Android. Note that Firefox had an issue on Android as well: as a prime member I could not select a payment method that was already registered. Go voyages is great but the android app has a major issue, and on firefox for android as well. That's why I put 1 star.
I called the customer service of GoPrime to edit my booking dates 18 days beforethe departure, he wanted to charge me 250€ for postponing, lying to me by saying "it's the flight compagny penalty!"... I got the reservation number from him and postponed without any fees when I called the flight company! Another detail, I never wanted having GoPrime, they literally steal your credit card details and pay the subscription without any consent!
I am really angry today I réserved 8 place flights and I paid but they cancelled and still I didn't receive my money very bad and costumer service phone number is it wrong 😡😡😡😡😡
Impossible to contact the customer services, I need to change my departure day and I just can't do it on the app because the customer service is in "maintenances" for 2 weeks 🤨 and the e mail and the phone line are both useless since there's nobody to respond
This appli is the best. U can choose ur flight easily and control it. I like it. I'm very happy to use it and it's easy to do
Please add more languages Only one language French !!
I want to add a luggage to my flight and the app keeps on throwing me away each time I click on luggage, when I go to the website it asks me to call a number in France and I am not in EU at the moment, please fix your app
NEVER ORDER FROM THIS AGENCY. My flight got postponed twice and then cancelled. And still after 3 months they have not reimbursed me.
This is insane. No one answers emails to this app. Everything is about selling tickets without even responding any answer for my problem.
Refund is on treatment for over 5months now. No change despite my calls.
If I could give them 0 stars I would have done it, terrible service and big time scammers.
Can't log in with my Google account, so I can't use my prime account with the app. Useless.
My flight got changed two times and customer service don't do anything about it The second time my flight got delayed for three days!!
Affordable prices and user friendly interface.
I am extremely disappointed that I have not been able to get my ticket changed. I tried to email them without success
Good but can incorporate live discussion via messages with customers support services
Difficult to change language and country
Very easy and fluid interface
This company are crooks, they will steal your money and ignore you, AVOID AT ALL COST...
I want a refund for my money... taken on feb 11th 2022
Good app, very easy to handle.
They have no costumer service am really disgusted and will never use it again and will not advise this app
I used their site in order to booked my ticket. They used a wrong name to book my ticket in the airline company. They didn't manage to help me afterwards and they didn't rembershed me. Worst experience ever