Goibibo-Hotel Flight Bus Car

This is a fraud app just like any other hotel booking apps. What they show in the picture is exactly opposite of what you get when you reach the hotel. They even ask you money in advance, which is not refundable so that you can't cancel the booking after reaching there. I booked a hotel by the looks of it in the pictures shown on this app, paid the amount and when I reached the place it was in a slum, so dirty where you couldn't even stand. Will never ever book another hotel from this app again

Terrible experience.. A booking got cancelled and still didnt get the refund back. And there isn't any customer service. Don't book from this app. If I could have given zero rating, I would have given that. I have checked it but it says it's currently taking requests for flight and hotels. This is just ridiculous. It's been days. We deserve it, or else we are moving to the consumer court.

Very poor customer service. Didn't receive any refund for the cancelled booking and it just shows that we are working on your request. There's no way we can contact them expect for a bot chat support. Terrible! Reply: Which link?...I have mailed regarding the same too...please escalate this issue and get it solved.

I have been using goibibo for more than 2 years now and have completed transactions worth more than 200k and have absolutely no problem. Every time I have got the best deals on my flights and bookings. Very happy to use goibibo any day. Wherever refunds were applicable, the same were credited to my wallet without follow up. Hence full confidence in their dealings.

Always confirm the hotel booking through goibibo, by contacting the hotel directly. I had made a hotel booking through goibibo, and got confirmation from app via mail and sms. But when i reached the hotel they denied check in citing the booking does not reflects in their system. I was stuck in a new city in the middle of the night. I had contacted goibibo for support, they told me the issue will be resolved in 30 mins. Its been 3 days, no call back/follow up's. Worst support ever. Lost my money.

Goibibo has become desperate. There are now notifications that cannot be cleared with the traditional android clearing capability. They have now introduced a new "dismiss" option, which sometimes and sometimes don't. So the notifications just sticks to your phone until you actually click on it and it opens up. Edit -- The provided link in your response opens up a blank page. Tried it multiple times, on Chrome browser, Opera and Mozilla. Also tried opening with app. Doesn't work.

Worst experience!! Writing my review again as i don't got any help regarding my bus booking cancellation on the app where it shows only SOMETHING WENT WRONG,. As per your last reply to the feedback, i don't have 48 hours to wait for your solution, i want to cancel it right away. Either fix the bug or cancel my booking right away and i initiate refund.

WORST EXPERIENCE EVER. My booking was confirmed with the hotel but they denied the request for check-in even after paid booking. They suggested to cancel the booking. But looks like Goibibo doesn't care for the customer as they can't even connect with us to talk on this issue. I tried many times to have a call with anyone of the executive but the day passed and they didn't anwered the call. Expecting for full refund.

As long as everything goes well its ok...but once somewhere some problem arises, its pathetic Thank you for promptly responding and saying that issue will be sorted out in 48 hrs but I am checking in to my hotel in less than 24 hrs. Hows it going to help me ? At the time of booking, i had entered 3 guests instead of 4 guests by error. I modified the booking for which i was made to pay an additional amount which i did. But after paying, your app simply says my booking is cancelled.

Their customer service is of no use as even after trying for so many days they disconnected the call and there was even no option to contact from the app. I had booked a flight and got Covid positive before taking the flight, I was supposed to be provided the full refund for my seat, even after giving the proof they just said my booking number didn't match and cancelled my ticket not allowing me to contact them anymore. I haven't got my refund even after contacting them multiple times.

It is waste app. I had booked hotel and due to some reason I cancelled it.now I got ammount in wallet but when I am trying to move in an bank account it is asking to login with correct mail id and phone number while I am login via same account and in history it is showing that transaction happened via same account. And worst part it is, there is no contact details like mail id or ticket system for customer complain. As per me it is worst app.

No way of contacting support. It's been 3 days after requesting call back through app and I am yet to receive a call. Very poor communication. No contact number also provided. Disappointing experience. Wouldn't recommend this app. A service provider shows it's true strength when the user lands in trouble and need help. Would have given 0 rating, but that's not allowed in Play Store.

There is no customer care service, don't book your tickets from this app, clearly nobody pays any attention to the problems customer faces.(1) Charges extra amount, (2) paid 1/4th of the amount that was to be refunded. (3) Also no executive helped to reschedule the flight, my family had to face great loss. Written this review one year ago and an year after they have debited more amount from our bank that was linked to this app, cannot connect to the customer service too, total waste

You're not letting me cancel an insured train ticket and when the time runs out you won't refund. You don't have a direct customer service contact. I'm just running circles, clicking on the booking, cancelling it and the system saying something went wrong.

Worst experience. I got scammed. I raised a request for the bus booking canceled by the bus operator itself but the request got ended claiming that they resolved my issue but they didn't. I got a reply from the developer to explain my query on the given link but when clicked the link it only takes issues of flight bookings and hotel bookings. How am I supposed to get my money back. I got scammed

#Dont book anything it is a scam#* I booked for bus seat and the amount was debited but no confirmation Message came after trying for long time it showed the booking was failed and said the debited amount will return 7 days. I was waiting for that everyday and it shows it is in process and now the last day has come. Now in the app it is showing the amount has been credited to your bank account but when I checked my bank account no such was credited. Clearly a false app looting our money.

No words to say how my experience was. Every thing goes smoothly with goibibo but at certain moment when I have a problem and the customer care doesn't response to customer request for call it makes me frustrated and disturbing. I needed help from goibibo but I am really disappointed with my experience. Before everything was fine and now it has become too difficult as if customers are no more important to them. But still I got the hotel and it was well and good I would give 5stars to the hotel.

I was trying to make the flight booking for which the amount got debited from my account and the booking did not happen. I still haven't received my money back and unable to get in touch with customer service. Worst experience ever Sir/Madam, The link provided in your resolution is taking me to my bookings which I can access through the app also. My concern is regarding the booking that did not go through so what do I do for that?

This App doesn't deserve even 1 star. I booked my flight 2 days ago and mistakenly chose the wrong month. Now they are asking me the full booking amount again to reschedule my flight. And booking date is not even close. I still have 1.5 months left to travel. They are looting

The customer experience is completely bad, the cc executive closes the issue ticket against a call back resolution, without even calling. And the status is updated after 3 days of problem occurred. The hotel charges extra money at the time checking in, as there is mismatch of fare.

Worst experience ever. They didn't inform us about cancellation at a property and we were denied check-in after reaching the destination. When asked about it, the customer care didn't help. They were unresponsive and didn't provide an alternate property. Made us wait there for more than 2 hours. Then we made our own arrangements and left. They didn't even refund our booking fee for that property. Never booking with goibibo again. Providing 1 star because there is no option to provide 0.

I have not received my insurance taken at the time of booking. I am unable to contact the support team. The phone call doesn't have this option and it keeps disconnecting after sending link. There is no chat support also. So, effectively you are on your own if the feature you want is not on the app. Just give us the money and then get lost.

Worst app. I booked a bus on this. It was late by 2 hours. No customer care service. No way to raise the issue and we are left with just the automated good for nothing customer care calls. Never using this app again. I don't even want to give this app one star rating. WORST EXPERIENCE.

Don't waste your money for booking flights or anything with them. I booked my flight in 2020 june and due to the pandemic it was cancelled. For past one year i was trying to contact them. They are not allowing to connect my call its saying that you have no booking. Few days before I got mail that your money is credited after 3000 rs deduction as go cash. I checked my account and found that go cash is zero. Don't cheat your customers.Please give me a way to contact you. Lost my registered number

Although a good app for booking, once I completed the booking, there is no way to upgrade/modify the booking. I immediately called the help team but they expressed their inability to upgrade. I would advice to avoid the booking on the app.

App is great. But the cab service is the WORST. Yes, the same worst, in CAPS. In today's schedules, with a driving distance of 45 KM that takes 1.5 hours, the cab defaults and books the slot only 2 hours prior to departure. When you call the agent and request an advancement, they say it is not possible, only postponement is possible. Finally on the D day, the cab arrives 15 mins later than scheduled and I am not sure how I am going to make the flight. Goibibo should only focus on what they can.

I had my flight on 26 February, but unfortunately due to a personal issue, I canceled those tickets. In accordance with the airline's policy, I have requested a refund, but I have not yet received it. It is a staggering thing that after 2 months of my cancellation, I have not received a refund. Today, I regret deciding to choose your app in the first place. Let me know how many more days I have to wait, I am literally condemning your services towards the customer.