GUESS Factory

I've been shopping on the website. Was excited to see the app, because I bought just about everything on the website already and the app has some different stuff. 5 minutes into it, frozen. And I haven't been able to get it to work since. So frustrating. It's like hello, I'm trying to give you money,

Everytime I open the app and scan through in my attempt to order an item the app constantly freezes up on me then kicks me out

I placed an order on Tuesday evening, but haven't received any order confirmation and order shipment email. Don't know when order is going to be shipped and I will receive it. Another issue is it doesn't keep the applied filter or sorting criteria after opening an item to see details and going back. User has to apply the filter or sorting again. Which is very annoying. Very disappointed with Guess app.

The app will often not open. Once I place an order everything stays in my shopping cart as if I never purchased it. When sorting by size, the page shows no options but if you just change the size when looking at a specific item it shows in stock in the size I tried to sort by. Finally, after uninstalling the app and logging back in the app will finally reload but you have to keep uninstalling and reinstalling for it to update. This app has a lot of bugs that need to be worked out.

Completely lost the challenge wheel under loyalty. Have tried uninstalling and reinstalling but nothing works. I used to love this app until last update. Y'all messed up a perfectly functioning app that I buy from at least once a month and now I'm uninstalling for good

Since the update a few days ago the app keeps crashing every time I go into either my wishlist or my bag. How am I supposed to purchase anything if it keeps crashing? I use the web browser instead but I'd prefer to use the app. Please fix this. Also, my points say that they are pending and my points which give me a discount are also pending, I would like for this to actually work and to receive my discount as that is a perk I would like to actually utilize.

This app is the worst. i first ordered something from them last summer. everything was fine but the last order that i made was on december the 10th. they lost my package and made me wait for a month or so (i did not recieve a cupon or anything for my next order like an apology). i then placed the order again on november the 10th. not even now, january 22, i didn't get that blazer that i ordered. It has items that are no longer available when you order them.

The app keep closing out on me so I can't purchase anything

All these updates ruined the app! Wishlist cannot load, the checkout process doesn't disclose shipping cost, just takes you straight to complete the purchase without reviewing. Very slow loading in every way!

App is super slow, it won't let me change the birthday the app applied to me or my gender and when I press the back button it sends me to the main page instead of going back once. I just only installed the app.

Ordered watches, 1 came the wrong color which was supposed to be blue and what I got was silver. I was going to ignore that but another package arrived and they sent me BOOTS instead of a watch! Never using this app again

App lags terribly, won't go back to where you leave off after looking at something, and now I haven't been able to open the app for the last week as it crashes.

I love this bran of clothing shoes etc since the 80s glad it's still around

The app was fine until the update. Why bother emailing you, when you won't even respond back? I want my rewards wheel back. I sent you a pic and nothing. A bit unprofessional if you ask. If you can respond to someone here, then you can email someone.

The App closes often and is slow. I keep receiving notifications about male clothes, eventhough on my profile it's female. I've seen more better shopping Apps than this one.

App closes often. Out of stock items continuously listed. When going back during a search to view another item, sort choices have to be reset over and over.

I found their website and really liked their clothes. I tried to sign into the account I made with them but I can't because there's no option to sign in with google.

Absolutely LOVE THIS APP! The daily chances to earn guess reward points on the spin the wheel game even without a purchase is amazing!😆😆😆! Keeps me coming back every day! Thanks Guess!

My bag doesn't even load. I thought the apl would be a help since the website has a problem as well. You can't even view what's in your bag. Everything was ok begin they did an update.

The discount for first purchase says it has a 15% off discount and free shipping. I tried to checkout and the shipping price was still there.

The app won't let me checkout. All my information is correct. Every time I click on complete purchase, nothing happens.

Does not take my mastercard credit card payment,all the info is right and I have money on my card with no restrictions....frustrating. Gave up and closed the app.

So cool.. I really love it

They have the best customer service experience I ever came across simply the best very surprised to find that a company cares so much for it's customers. They will literally take their shirts off for their customers.

Brutal. No features available. Emailed customer service and they are about as helpful as their app lol

Note 4, crashes a lot., redownloaded after 2 years, it still crashes

the discount code for first app purchase will not show up. uninstalled and reinstalled several times and nothing works

App keeps crashing whenever i try yo open it. And daily spin challenge also not working.

For me it's was great, ordered a guess slim logo wallet and came 2 days sooner than expected, couldn't be happier with what I got

It says enter zipcode instead of postal code and state instead of province. If its Canadian it has to have Canadisn settings Not American.