Hailacab Austin

When you open the app it shows taxis driving all around you and there is a timer in the left corner that says how many minutes you would wait for a cab. Yet, when you book the cab all of the taxis disappear and your estimated wait time of 4 minutes turns into 30 minutes while they try to fine someone. It's a joke.

The app works. Whether you get a nice driver or a rude a...hole, it's up to luck and it won't improve the quality of drivers like Uber and Lyft do. I just had a very nice driver today, can't tell if next will be nice too. As for the app, looks like it was made in 2009, lots of room for improvement but it works

Not sure if the app works or not. Waited over an hour and no cab picked me up from my apt (which is at Riverside and 35) this is why lyft and uber did so well. Cabs literally will not pick you up. Horrible service. Save yourself the time and just drive downtown and leave your car.

Hey cab companies, if you're going to ban Uber and Lyft, at least make an app where it's possible to book a cab successfully. This thing supposedly searched for a ride for me for 20 minutes and never found anything. Austin is a joke.

The app is terrible. It's constantly telling me my street name is invalid. And no matter what address I put into the app, the driver is still going to ask where I'm going. The only reason I'm forced to deal with this is because my city forced Uber out.

Used to love Yellowcab, now this app and service is a constant disappointment. Maybe you get a cab in two minutes or twenty, but the app has to be refreshed every 30 seconds.

App does not work. You book, they accept but nevet know where you are. Even if given an address for a GPS, they never can find you. Then the drivers get angry with you because they aren't smart enough to learn the city they drive in. NEWSFLASH customers depend on a city's cab services to know said city and to safely, efficiently and happily to a chosen destination. Not expect you to not only know the exact address, but the route you need to go. Even with the GPS in plain sight! Worst App EVER.

I am always able to get a cab. I haven't had a single problem with them.

It worked great, and let me know where the cab driver is in the area. Lets you know you have been assigned a driver, gps worked good. Thanks!

So the app is a bit basic, but it worked... I think? Sad to say I usually avoid the Austin taxi system bc they are almost always rude... Since Lyft/Uber pulled out I gave this a shot... Taxi never showed up, I was in a "queue" for 20 Min before I cancelled it (had to catch a Greyhound) and they never show your slot in line. I switched to Get Me, about the same price, gave an accurate estimate, and showed up!

I just get a server error. It's ridiculous we can't even get around in this city without a car anymore. Cab service in this town is the worst.

There is a driver named Mark that's a rude piece of crap.

The worst. App is incredibly inaccurate and impossible to use. Thanks a lot Austin City council. Without uber or lyft our drunk drivers are gonna become rampant again.

Worst app ever. Constantly crashing. Can't rate drivers. Drivers dont know where you are

Was able to get a cab at 4:30AM within 10 minutes. However, despite entering a credit card as my payment option in the app, we got the old "I don't have the machine" line and had to use cash.

Any time estimate is worthless. 2 minutes could mean 20. Their time estimating system is broken. Don't bother using if you are in a time crunch

Crashes every two seconds. The GPS is a joke. Granted your drivers don't have any sense of direction, it's not a surprise your software lacks that too. Put some of that money you get from overpriced fares, toward upgrading something.

I used it twice. The first driver showed up but I had to pay him separately because he claimed he called and since I didn't answer, he cancelled the booking. The next day, the driver asked for a security code which I never got. He fumbled around with the app for 5 minutes and I finally paid him with cash because I had to go. Bring uber back to Austin!

Cab#00119 Henry has such a attitude and he wasn't at the spot where it was located on the phone app, told me next time read the street address before you book it, which I showed him, I almost got out of the cab immediately after I get it got in it, once we got to my destination which was only 10 minutes down the road he said you can just pay me whatever you think is right and I told him here $10 maybe it will buy you a better attitude. I will never use this app or yellow cab again!

Wow......so this is life without uber.....an app that fails to accept even the email address

After reading the other bad reviews I decided to tread carefully. Estimated time is always 2 minutes, 4 minutes, or 15 minutes. It's that trustworthy. No matter where I put the pickup point.

Interface could use some updating

You can request a pickup all day but don't expect a cab to ever come.

Stupid concept.

What happened to the credit card options