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Hawaiian Electric Mobile

The Hawaiian Electric or HECO mobile application is a great way to view information on known outages for the island of Oahu. Get up-to-date outage information, such as areas impacted; number of customers affected; and estimated restoration time. Receive important information from Hawaiian Electric with our alert and news notification service. Be advised of outages near your current location, using the geolocation feature on your mobile device and sign up for alerts on a specific outage. You can also report an outage directly or get access to the Oahu trouble line from the mobile application.

You can now access your online account to view your electric bill, as well as stop/move your electric service if needed. Payments can be made with a credit card through Western Union. The ability to start new electrical service has also been added.

In addition, you can access an interactive map to find any of our electric vehicle (EV) fast chargers across the islands we service. The map will allow you to find a fast charger close to you and receive information about the charger type and location. Step-by-step driving instructions are also available to get to your EV fast charger quickly!

More features will be available as we continue to develop and update this application in the future to make it easier for customers.

Category : Productivity

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Reviews (22)

Luk. W. Feb 15, 2022     

Just about useless. App is supposed to give timely info so customers can plan around an outage; instead it provides inaccurate and untimely data. 2 hours after a reported outage, it didn't even indicate that a HECO crew was en route. Then power is suddenly restored and the app doesn't reflect that for another hour. Also it shows a single outage as multiple small outages, and provides zero add'l info as to the cause.

ano. u. Nov 2, 2021     

After an outage doesn't remain and tell you when it ended or the cause. Map scrolling doesn't work correctly. Neary useless.

Eri. F. Jun 7, 2021     

Literally just a web browser to the website. Doesn't even keep you signed in. Generates unnecessary, unimportant, and unwanted notifications.

Lor. F. Dec 2, 2021     

Simple to use, shows you the extent of a power outage, power was back on in 1/2 hour. Good job Heco!

The. F. F. Jul 20, 2020     

This app has serious issues it's not my phone because iv tried on other people's phones. Doesn't load after the log in screen. Stupid.

A. G. u. Apr 22, 2020     

Doesn't run at all!! Just keeps loading and I've tried resetting my phone and re-installting ...

Pik. B. Nov 11, 2021     

I can find information that I need on it!! Always checking for outages and have told friends to check there for their outages.

Mar. B. Dec 6, 2021     

Outage map isnt accurate, not even a little bit!

Nic. G. Nov 11, 2020     

Very poor, what use is an app for a state wide company that only covers two islands? Do NOT INSTALL the pice of c**p

A. G. u. Dec 4, 2018     

Needs fingerprint support and needs to keep you signed in. Would be amazing if HECO would take payments directly instead of using Western Union. Be more like the board if water supply.

Alv. K. Nov 21, 2021     

A nifty budget digital asset. Dual-minded, instructional technology, allowing for the most comprehensive access to all your power control.

Sha. N. Mar 12, 2021     

Outage map only worked once. After that it didn't work again.

Isa. H. Nov 18, 2020     

Worked fine until now. The total amount doesn't add up properly.

Lio. H. Oct 10, 2020     

Very useful and being rely on it and make auto pay

Kel. D. Apr 21, 2022     

Excellent info! 5 out of 5 stars 🌟

kal. k. Jul 10, 2021     

Great app to pay bills on do easy to use

G. M. Dec 5, 2021     

Of course this app is useless unless you're on Oahu

A. G. u. Mar 11, 2019     

Makes paying my electric bill easy!

Ter. A. Sep 8, 2021     

I can get my information

A. G. u. Aug 24, 2018     

Great idea and great for us surviving Hurricane Lane. Also please look at my blog I am updating the hurricane daily www.angrytako.com

A. G. u. Jul 13, 2017     

This app is great for staying updated on potential electric outages on the Hawaiian islands. A must have to stay informed on any electric outages.

A. G. u. Apr 6, 2018     

I don't see why this app needs access to my location, calendar, sms, camera, and yet has me sign in with my Hawaiian electric bill. This app is simply another way for them to skip and sell your data.