Heal - On-demand doctor visits

Excellent app and Healthcare system. Doctor housecalls only!!! No need to travel to the doctor.

Good service, bad app: you will get annoying notifications promoting the app, which interfere with the need to allow useful notifications from the app. When clicking on these notifications, they disappear and cannot be read (you're taken to the "schedule a service" view). Consequently, I just choose to disable all notifications from this app using the Android OS settings. It's a bit ironic that the assault of notification spam is incompatible with mental health, isn't it?

This app goes from creating a new account to immediately wanting to book a doctor appointment and input a credit card#. No mention of copays, insurance, or how/when/if your health records are obtained. Overall, the app feels more like an old-school magazine subscription service with silly clipart, rather than a high-tech health app. During Live Chat, I was told that a house visit costs $189.06 (their website says $159). A phone consult is $189.06 as well, or "only" $79 if you pay cash. That makes this the priciest telemed app on my list of choices, and it is now off my list. I would have saved time and annoyance skipping this app and looking for telehealth services elsewhere.

This app is pretty buggy. I couldn't open or find any of the documents I was sent. I finally went to the website. Also, it keeps asking to verify my email, and then decides that I've already verified. And also, the app icon is the default android icon...

My experience with the app was very smooth, the quality of my video call was excellent no skipping or technical issues. The physician was great and very attentive. He was not in a rush, and very thorough.

There are multiple issues with this app. 1. There needs to be a visual timestamp. Especially in chat. It's obvious as to why it's not there, but it would and should be displayed ethically. 2. There should be a way to set an audible notification, as I have no idea until I look again, whether or not my chat has been answered.

Atrocious communication. Completely mismanaged. I really wanted to like them but their service was disastrous. I requested an annual physical and some standard blood testing. 4 weeks, 3 visits, 7 vials of blood, and they kept losing samples, calling for the wrong tests, and giving me a different story for the state of things with every phone call. After all of this, and having one of their top doctors jump in, only 2/5 tests were conducted conclusively. Just go to a real doctor. AVOID HEAL.

Horrible Support Staff response time, poor house call system in app. The doctor I got was great, the app wasnt. Telemedicine call went quick and painless but when we tried to get a house call setup the appointment was cancelled day of. There was no email or indication as to why and I followed up with Heal through their chat and emailed them. The chat support told me they'd reschedule the appointment and never got back to me. The email got a response 14 hours later for followup emails.

The doctors are nice an intelligent but always seem to be in the middle of doing something else when they call. Sometimes I feel they are out in public having the conversation which is a HEPA violation. But this is a review of the App, not the doctors. The app is terrible. ~ The preview video each person sees (doctor and patient) is not accurate. I always only see half my doctor's face, and I thought it was just them, until I tried to show them something, and getting it into a view where they could see it was difficult. ~ The number of reminder notifications is ridiculous. For an appointment on Monday, I got a reminder Friday, Saturday, Sunday, and Monday morning. ~ The only way you can connect to your doctor is to answer their incoming call through the app. If you click on the link in the "your appointment is about to begin" text, you will not be placed in the same chat as your doctor. If you click on the link in the email they send you (trying to use a real computer) you will not be placed in the same chat. ~ Your appointment is scheduled for somewhere in a 2 hour block, and that is fine. The "your appointment is about to begin" text is always for the start of that block, not when it is actually about to begin. I am sure I have more complaints about this app, but those are just the ones I had to deal with today. In summary, if you want to video chat (poorly) with a knowledgeable doctor, whose day you seem to be interrupting, this is the app to use.

Dr. Life is incredible. She is kind, caring compassionate, and genuinely cares. The app is super easy to use. If you choose televisits, this is the least complicated app ive used, throughout our many months of quarantine. Love Heal, love my doc, love the app. Medical care doesn't get better, or easier, than this!!

My visit with the doctor was OK. He completely overreacted and recommended more testing then was really needed. Long story short, I ended up seeing my regular doctor anyway, which defeated the purpose of this app Plus, they now spam me everydsy with messsges. I might use this in the future in a pinch, but for now I'm uninstalling it.

Despite a billing error, I had a great experience. I cant see going to a doctor's office again. The app itself is broken and the billing is messed up but the concept is fantastic.

I don't like that I have to download the app in order to see details of his 1st visit. I even canceled installing the app because it was ridiculous how long it took to install it. It made me curious why in the world it was taking sooooo long so I canceled it. I took a photograph of his notes before he left so I am just going to Ignore reviewing the update link that I just got.

I don't go to the doctor. And have never reviewed anything, but I feel 100% since using this app. I plan to go lick the handles of my nearest Walmart shopping cart so I can use this app again. I wish I could leave 10 stars. 5 for the app, and 5 for my doctor.

Love the service - extremely convenient for families with kids. 4 out 5 because I did have issues with the app timing out, which appears to have resolved by me reinstalling the app - which is a legit way to fix bugs ;) but does not deserve 5/5

It has been life changing not having to go to the doctor's office, specially with small children! We have used it for annual check ups and sick visits and have loved it every time!

When trying to schedule, it takes forever trying to reach the screen and then displays a non-English-readable (i.e. system code) error.

If I can give them 0 stars I would. My appointment always gets cancelled and I have to rebook it and wait an extra month. This is horrible because my dad needs to be seen every month due to his advance dementia, osteoporosis, stage 3 kidney issue, amongst all his other health problems. This company has no regard or care for their patients. I will be filing a complaint with the appropriate people very soon.

App keeps failing when trying to take a picture of the insurance card. We tried dozens of times, even restarted the phone. Fix this!

Incredibly unreliable and will never use the app again. I booked the first avail appt for a Dr to come in the afternoon. I got a call an hour before the appt to tell me that the system shouldn't have let me book it and that no doctor was coming. My daughter is very sick and now we can't get another Dr appt til tomorrow. This is people's health, not a pizza delivery. You've got to be more on top of your bookings. If you look at other reviews this seems to be more common than it should be.

Game changer for us. As parents of a newborn the convenience and quality cannot be overstated. We love the doctor, the staff handling logistics are on top of their game, and instead of lugging a baby to a germy doctors office we wait and are seen in our own home. Plus they take our insurance!

App is easy to use, was able to schedule doctor visit very quickly. The doctors who came to my house were really sweet and professional. Love this!