Category : Finance
Worst experience possible. It's almost a week that I can't access my account, neither from the app nor from the website, since you need the app to log in on the website... Also that stupid Hank virtual assistant on the site loses connection all the time that I can't even contact support via email or chat. Even the phone support has unreasonable wait times. This kind of service isn't acceptable considering there are better banks with no monthly commition. Edit: già fatto, risposta: aspetta update.
User lock 🔐 but why? So my old phone just up and died so I got a new phone and installed this app I put my username and password in correctly but it showed me the nickname of the old phone that doesn't function anymore so I proceeded to change it, the app never allowed me, so I called customer service and got Francesco who told me to uninstall and then reinstall the app, which I did and guess what I still can't get inside the app or get access to the online banking either 😔👎🏿👎🏿
Horrible, extremely difficult to login, unclear and counterintutive organisation of menus. Different security system than all other similar banking applications. cumbersome!
Great app! I use it a lot for fund transfer to other banks, SEPA, and pay bills. I manage all my cards thru the app: credit, debit and prepaid. It's very user-friendly! È un app molto utile e facile da usare! 👍🏽👌🏽💚
Not very user friendly, chat eith helpdesk is lost if you vo back to the previous view Only usable thing is the OTP
Not receiving the push notifications when needing to confirm transactions.
Very unfriendly interface. Worst bank app I have ever seen.
Terrible, the button "contacts" does not even work
very good and impressive app easy to operate Thanks hello Bank
why only 3 as average stars ? i don t care.. works!
Worst banking app I have seen in my life.
After the new graphical update,push notifications about the use of credit or debit card doesn't work anymore...
After last update; -Slower in general -Slower in signing in with fingerprint: it doesn't appear just right after opening the app, as before, you have to click in the option. -No English version available as before. No improvements found so far, just a complete graphic redesign. Useless on my opinion since it was perfect before.
I'm giving 1 star because they have a fixed message where they should explain the reason of an update. This is unprofessional.
Every time i have to use the app i have to pray the ancient gods hoping it will work. Most of the time, it doesnt.