HopSkipDrive - Rides for Kids
HopSkipDrive is the most caring, tech-enabled ride service for kids ages 6+. Today’s busy families depend on HopSkipDrive to get their children everywhere they need to go 7 days a week. Rides are provided by trusted CareDrivers who have at least 5 years of caregiving experience and pass a rigorous 15-point certification process––including fingerprinting, background checks, DMV checks, car inspections, in-person interviews and more.
HopSkipDrive has driven over 2.5 million safe miles––including 450,000 trips to school––and also drives kids to after school activities, dance and music lessons, athletic practices, enrichment classes, tutoring, dental appointments, and more.
BEFORE THE RIDE
HopSkipDrive is easy to use. Book a single ride, repeating rides, multi-stop rides, and carpools in the app or on the website. CareDrivers must provide a secret passcode you select and date of birth for added security. Leave location-specific notes about pickup, like if your child needs to be signed out of school, or walked into their karate class. After you book, you’ll receive a photo and bio of your CareDriver so you and your child know exactly who will be picking them up.
DURING THE RIDE
You can track your child’s ride in real time with on the HopSkipDrive app. HopSkipDrive will send you text notifications, like when the CareDriver is on their way, and when your child has been picked up and dropped off safely.
BEHIND THE SCENES
Our U.S.-based Safe Rides Support team monitors every HopSkipDrive ride in real time, giving parents and caregivers greater peace of mind. Customer support is just a click away.
HopSkipDrive is currently available across Southern California––Ventura County, Los Angeles, Orange County, and San Diego––in the San Francisco Bay Area, Colorado and is coming to your city soon.
Category : Travel & Local
Reviews (30)
Unable to book a ride during a typical school start/end time, which makes this app virtually useless.
The app works fine and since it's the only option available for my son's transport, at this time, I will continue to use it. I'm bothered by the price because the price estimate was waaaay off. Like by 67%. I get that it costs a lot to handle all the safety and technology... but at least be straight about the price. When I use ride share apps, they have never been this far off. That aside, my son had a pleasant trip. I am not dissatisfied with the delivery of service or the app. Response: And I get it. It's the only thing that has frustrated me. I'm a single parent, paycheck to paycheck so budgeting and planning ahead are crucial for me to keep up with. It's the sticker shock after seeing this size of a gap. Thank you for responding.
I haven't been using the service for a month and it was working just fine and then they decide to go up on fares in Denver. Now the same trips are going to cost me $50 a week instead of $36 which adds up to an increase of over $700. The idea is great and maybe another company will pick up the concept. Now I have to figure something out after I cancel the rides I had scheduled. I really liked the service, but can't justify the cost
This is a great app and service that is really well priced when you consider having to hire someone to safely transport the kiddos around. We have had very positive experiences with all the drivers and I love the customer support. The drivers always arrive early and they make sure your kids get to where they are going. (Using the service in Colorado)
This service has become unreliable. Second year using the service and all was going well, but this past couple of weeks we haven't been able to secure rides even requesting 3-4 days out. Even trying to move times around hasn't been successful. Highly disappointed.
(Colorado location) I've been working for HSD for about 10 and half months now and I'm absolutely loving it. I have hadn't any issues with the company, the riders, or the app . It's essential to arrive on time and to notify parents & drivers support in case of unpredicted issues. I'm surprised to see all of the negativite reviews. I also wish they would add a "preferred driver" option. I've been asked about this feature many times. I believe This feature will make parents and riders feel safer.
A great service. App works well. Not enough drivers for the need, so if you're looking for rides during peak hours, good luck. But fine for occasional appointments at off-peak hours with about 48 hours notice.
I used to love the app and the service until a couple of days ago when I started to get the "oops there are more rides requests than available drivers in your area ..." independent of how many weeks ahead I am trying to schedule. I always tried to schedule at least 2 weeks ahead, now I can't schedule 4 weeks ahead. I can't believe that all drivers are booked so far in advance. Customer service is useless and are acting as if they are doing me a favor. I am (was) the customer ...
It's not like uber or Lyft. We live in the mountains and work/do stuff in the city. long story short I didn't have time to pick up my daughter in the mountains and take her to her appointment just 5 minutes away from me in the city. We knew about it way in advance and it was 100% worth it. The driver gave herself enough time to get there early and even got lost a couple times which is really easy to do where we live. She made it down the canyon and to my work early too! perfect!
So far the experience has been great! My kid feels safe with who they are riding with. And they are also very punctual! Great part, you can pick male female driver, and it's such a relief to have someone there for your kids when you cannot. Only problem...you can't get them picked up like uber or lyft. It has to be scheduled a certain time other wise they can't.
After signing up and viewing how it works, i was so excited. Finally, i have the help i need. What a stress relief! Only to find that this service is not in my area. Area of service should be available before signing up and getting your hopes up only to have a bomb dropped on you after you learn the truth.
We're homeless, our school transportation dept. Set up the account but, we can't make any changes, to correct mistakes, non contact days, pickup spot, or add photo, all we can do is message, or call from the app, and no one answers either. We were better off riding the bus for 3 hours daily combined. It was less stressful, than scrambling to know where your child is. You have serious issues to address. Once a week dealing with ineptness .
When I completed a ride Very often I hast to close the app. Then opening again. Because is one ride behind . Other time take me all around the city .unnecessary turning. " with gasoline prices...
Very happy with Service. thank you 😊
Love this service and the app is easy to use, particularly for repeat routes. The drivers have been great -- they "get it". Highly recommend.
The app works fine, I love the idea of my children getting home safe and know who the driver is. However the prices are horrible! For the same route and amount of miles the prices range from $16- $34.... total price gouging. I don't understand why every ride is priced so differently?
I've applied to be a driver for 3 and non of my applications have moved forward without having to email the support. And then, when I email I get a message saying they've got so many applications therefore they can't give me an update about my status. So, I decided to wait to see how long it'd take to hear back from them. Nothing for 2 weeks. Conclusion: if you don't have staff enough, don't accept applications or aren't you guys legit? I'm pretty sure customer service is poor.
Still waiting for drivers to be available in my area. I used this app prior to COVID & it was awesome, I used it to get my kids home safely from school, but it's not so awesome now that they are unable to find a driver in my area. Please work on this issue.
I thought this was a good app until a driver clicked that my kid was picked up but wasn't really in the car. The kid wasn't at the pick up location at school, so the cancelled the ride and I was not called. Since the driver reported my kid was picked up, it wasn't until an hour later that I found out my kid was not picked up. I can't tell you how stressful that was. Thank God the kid wasn't hurt, but I still had to make other arrangements to get my kid home
They can't fill rides and it leaves you stranded. Zum is not perfect but much better and more reliable.
Went through the entire driver registration process... gave all my personal info... just to get an email saying that you don't service my area (?). I will flag BBB, just in case you are stealing/selling people(s) identity. Some things should go without saying, and be upfront without asking.
This app is horrible. I haven't even had a ride completed and I'm already so uneasy about it. They charged me $.50 twice even though I was only able to book one ride. So many glitches. I'm not sure if I can trust this company with my kids.
Fare is too expensive 😣 for my 2 kids it would be $30 + one way, Uber/Lyft need to get in the kids ride soon. For example with Uber same distance $12.. Big difference under $30 round trip.
Over priced I downloaded the app and set up the account but when I put in a scheduled ride it was $36 to drive my child 1 mile to school. I felt that was way over priced for 1 day. I deleted the app
The only Improvement I can think of is where the license plate is displayed the backlighting makes it hard to see.
Vert limited app, NO WAY TO UPDATE INFO, SUCH AS ADDRESS. I'm military, so every single time I move I have to create a new damn NAME. ADDRESS. EMAIL. USER NAME. CELL PHONE. RAN OUT OF OPTIONS.
It does nothing for me because I am blind! I just want texts with info for rides. Do not want to have to read long texts, term, policies, etc. Pointless app for me. I deleted. I do not want it!
Drivers rarely available. Minimum fee $15 pricey for a few mile ride. But if there is a driver available, it helps in a pinch.
Ok concept but unreliable. Not enough drivers. It's very stressful when this is the only mode of transportation for your children and there are no drivers.
Ok, sometimes functions dont work. I can't cancel a ride. I can't follow the driver. My biggest complaint is the drivers car is not the correct color or car!