HotWorx

The app is very glitchy and not intuitive at all. Once a workout is started you have to cancel it to be able to use anything else in the app - check your next workout, sauna room number, etc. With every update I hope for better functionality but it somehow keeps getting worse? The newest update requires you to select your location twice and I can't imagine any reason why it would be necessary to complicate the scheduling process even more.

This app does not have all the features shown that it's supposed to have. I even upgraded to Hotworx Everywhere and can't access the videos. The calorie tracker does not sync with my Samsung Galaxy Watch and I'm not able to record the calories myself either, so it just guesses for me. I also couldn't locate the diet track feature. I don't know if this is different for Samsungs vs Apple but it definitely didn't look like the employee's app did.

This is a very user unfriendly app. Why in the world would I need a notification 15 mins after I schedule a session? How about giving me the option of setting them myself! My after burn doesn't calculate if I start the time then get out the app. How about going ahead and calculating it after the workout and just add it automatically. Can't get back to the main menu without having to get out the app entirely. Smh.... for this to be used all the time it needs major work!

As wonderful as hotworx is as a workout, this app is just as terrible as a tool for the workout. The UI is slow and clunky, and it's not intuitive. The functionality of the app is minimal- it stops working if I try to register a class, and if by some miracle I am able to register the class, I can't start timing my workout at all due to the app crashing. It really turns a great workout experience into a frustrating time and makes me think significantly less of the brand Hotworx.

Horrible app. It hasn't worked in the past 24 hours, keeps crashing. You'd think it would be fixed by now and considering you can only book sessions from the App, it leaves you with only calling to book a session. Why hasn't it been fixed yet? Maybe have an alternative way to book through the website. The app also doesn't log sessions on an Android. It does little more than book sessions when working properly.

This app is so frustrating. Doesn't work half the time. Cannot accurately record my sessions, still cannot get it to save my weight and body fat. I continually get server error. If I did not need the app to schedule my sessions I would have deleted already. This could be a very good app to help with the hotworx workouts if it actually worked and did the things it is supposed to. Very disappointed in the development of this application.

Major updating is necessary. The app has a beta feel to it. Less navigating is needed to provide a user friendly experience. Right now the app forces the user to click through too many pages to book and view appointments. From the log in page, to the studio selection, and scheduling are in desperate need of a make over.

It is not Android friendly at all! With the new update, I can no longer manually input my calories from my watch. It calculates it based on my weight. I get short changed with the calorie count. In the beginning I had to uninstall it because it would crash every 5 min. But that part resolved after 2 weeks. Show love for you Android users please. Fitbit has it's own thing to calculate calories with the workout...why can't Samsung?! 🥺

The only reason I'm giving a 2* is because I love Hotworx. However other users have already said the same thing. Since the most recent update, I have not been able to open the app to do anything, not even to schedule a session. I was able to text my studio and get in there on Saturday. However this is 100% not "OK" since the primary use of the app is to book sessions AND track my progress... Currently, it's useless.

When I'm at-home and go to book an appointment it stays on a white screen and never opens. I've tried on several different devices. I have cleared cache and data, I have un installed and re-installed the app and turned my phone off and on. Very frustrating. I have a Samsung Galaxy 21. How can I use my membership if I cannot even get on the app? I do not want to wait till the studio opens to call and book through them. It works in the studio and that is all.

App was okay for the most part. But lately the Session Timer that I start has stalled by the time I finish class. You can restart the timer but then your calories burned is all messed up since it was recorded accurately the first time. New update you can't even start the Session Timer. I signed up for a class but then when I started the Session Timer it says no sessions found. Looking forward to the day this app finally works as advertised.

The newest update seems to have broken the app and now I cannot even open it without it crashing even after attempting to reinstall. This is extremely frustrating since there is no other way to book a session other than calling the store during business hours and having them list all times and sessions. PLEASE FIX THE APP!!!

There is always some problem. App doesn't sync to my Galaxy watch, the workout calorie tracker guesses and like others stated you can't stop it until it stops on its own or it doesn't count your workout, I have to put my weight in every time despite it being in the profile (it doesn't even ask height so the weight is pretty much irrelevant anyways), and for the past 4 days neither myself or my wife can even book appointments due to error messages. She has an apple and I have android.

Horrible excuse for an app! I give it a zero... The company pushes this app and you can't do much without it. After every "upgrade" it gets worse. It can 6+ hours to record one 15 minute session. For the price paid to be a member, the least they could do is invest in technology or remove it.

1/23/22 edit: app still sucks. Diet Trax is great idea, but clearly rolled out too soon. Still can't see leaderboard and still need 6 screens just to see my own appointments. I know Hotworx has enough money to hire better programmers. 7/21/21 App update super sucked...but I finally logged out and logged in again and it works just fine. Still super annoyed that calendar is spelled wrong everywhere though.

Horrible! This app always shuts down for Android users. You can't schedule or cancel your workouts. This is my second week and has been down 5 days already. I was told to update my app to fix the problem. Seems like they launched the app without thinking things through. I will cancel my membership if this happens again. Worst app on my phone ever!

Suuuuucks.... Always freezes and doesn't count my calories. As much as I pay for my membership you think the app would be better. Update over a year later. Still sucks. Doesn't notify me when timer is up anymore even though I have all notifications on. Sometimes I forget to stop my after burn timer and wake up to NEGATIVE 8000 calories. Hate this app with a passion.

Doesn't do everything it's suppose to do. I can only schedule and cancel workouts. There was supposed to be a software upgrade I still don't see the option. Not compatible with Android or Samsung Gear. Not able to log in. I'm getting a website page not available.

It's glitchy, doesn't capture my workouts. Not accurate, in terms of available location options. Im not happy about it because the team used the app feature as a benefit or upsell, I feel like I'm paying extra for a non existent benefit.

App tells me there's an update (there's not), so it won't let me start the workout that I just scheduled 5 minutes earlier until I've updated the app, with the update that doesn't exist. Then, I book another appointment which shows up under "appointments" but when I go to "start session" nothing is listed there.

I find the app difficult to use. The search doesnt work well. Not all the locations are in the search either. It should be a more user friendly process to book appts.

Android users beware! I am only able to schedule classes, nothing else. It would be nice to be able to log in, track, and compete in challenges. The site has a lot of crashes/bugs. Some days I can't log into.the app.to schedule sessions.

I absolutely love Hotworx but this app is the worst ever! Obviously I don't have to explain why because all of the other reviews have explained the main reasons. I will ad that this app has messed up so much that it wiped me out from being number one on the leaderboard and actually took away my calories burned! I was literally NUMBER ONE in my area and it wiped out THOUSANDS of calories that I worked REALLY HARD to burn and knocked me down to number four! Yeah...I'm not thrilled.

Updates always mess up this app. When it does work, you can't exit out of the timers without losing your session. It really shouldn't take 3 different screens to book your appointments since you're already logged into the app.

This app is not user friendly at all! You have to go through a long process to book a session. This weekend it keeps on crashing. I installed and reinstalled but it still won't let me use the app. I couldn't book through the app. It is really frustrating!

TERRIBLE Can't even book my sessions on the app. I have a samsung and the app has recently began crashing. This is the ONLY app that does not work, AT ALL. I am unable to book any classes, what's the point. This is essential to workout. What's the point of joining a gym when you HAVE to book your classes through an app that DOESNT WORK. What now??

Good workout, terrible app. UX/UI is poor/frustrating. Company needs to hire a UX designer and listen very closely to them. I get annoyed everytime I use it, especially when booking or canceling appointments - its number one function!

Way too many steps to get to any function you're trying to do such as scheduling class/viewing classes. New update counts calories burned based on weight now, it is not accurate at all. I need to be able to input my calories. Not android friendly.

App doesn't even open, I just purchased my membership and had help from a worker to install the app. Everytime I open the app, it automatically shuts down. It's been 2 days and I haven't been able to book a session. Waste of membership if the app doesn't even work. Please hirer brtter developers if you want your studio to operate only through an app or have an web verison.

1. The app calories does not match what the fitbit sees. If did a spin 15 min session. Hotworx app says I got 44 calories. I started tracking a spin session on my fitbit flex5 at the same time 155 calories. I worked really hard so I am taking the flex5 version. 2. As a suggestion it is too hard to book appointment. There are two things you want on the home page. Track Session / Schedule Session.