IamResponding (IaR)
Category : Business
Reviews (27)
Too difficult to mute and unmute notifications. Most other apps allow you to silence notifications through their phone. Not only that, the notifications go off in multiples. So at 3am on my day off or when I'm trying to catch what little sleep I'm going to be getting, I get woken up by this obnoxious thing and have to go through the apps settings and check off 4 different options to turn off notifications. Clearly this app wasn't designed by a first responder. And the response proved me right.
mildly painful if you start using features not commonly used by fire department customers. Support makes it your problem that you're off the beaten path. I don't need you to tell me you'll fix it asap, what I need is for you to acknowledge and put in into the queue. Edit: thank you for response, but just search for "pfattore" in that mailbox
Can't login after getting a new phone, all my information is correct as I checked it with my desktop and prior phone. Update: they assisted me same day with this issue and resolved the issue!
Very nice but when connected to blue tooth it play on the phone and the headset also I think it would be awsome if it had android auto and Apple car play support added
Awesome App and Web browser! The 24 hour tech support is even better! They will help you with anything to do with the app or browse, they take their time to make sure you understand and are okay. I would highly recommend IamResponding over the other Apps out there like this!!! Thank you!
Was near perfect. New update does not show the call as a pop up on a lock screen. Now I need to unlock phone, open IaR, read it and then click responding. All while I am trying to get dressed and out the door. iOS, still seems to be OK. This is now klunky to get to a call details. Also, with a recent update, not sure if Android or with IaR since both were updated, when I go in to make a change to notification tone, it is set to phone default. Or, I can make a selection from a limited list. Now I do not know if I have a phone call or a call to respond to. Again, iOS seems to be fine with making notification sound changes
Super glitchy. Unreliable because of the unknown time it takes for I am responding to send out the messages. Have you ever reset a password online and read the little thing that says, "the email may take up to 24 hours to reach your inbox" (or something like that). I am responding uses the same type of email system. Sometimes it's super quick but other times you don't get the call info until after the call is all over. Definitely room for improvement. (also, a glitch between pages on Android)
App is great and the tech support over the phone is great but my vibration wont stop. When I get a notification my phone vibrates, just as I set up in settings, however even after unlocking my phone and opening the app the vibrating wont stop. I've even made sure all notifications are closed. on a few occasions I've had to force quit the app to stop it. now this does not happen every time, but seems to be a reoccurring problem.
I've had IaR on my Android for almost 2 years now with zero issues. This week the app quit alerting. I emailed tech support on a Saturday night and Sunday morning they had me back up and going again! I can't say enough about how helpful tech support was! (Brad was actually a real person that helped troubleshoot via text message) I am more than happy with the app and the people that stand behind it.
It's a great app and all but sometimes i miss calls when i'm not around my pager or radio becuase i never get a notification from the app. Other than that i dont see much of a problem with it. I get notified of other stations calls but im pretty sure that is on dispatch. Edit: There is a problem with the mapping, i have found that sometimes the directions are slightly off and the use of the map is confusing.
App does what its suppose to do however I have encountered 2 different issues. first one is my notification doesnt sound immediately when the incident is shown in the app. some times it takes a minute some times 5. the second could be the app or the 911 center I'm not sure but the address dont load into the map correctly there has been several occasions where the map had me going several hours away one time it was to California and I live in Pennsylvania (very very rare that it happens).
Fixed! After speaking with Tech Support they were able to everything up and running! Hi I am a First Responder and I'm having issues with incidents not popping up. I recently got a new phone a Signa TCL, I used to have a Samsung Galaxy J3. Do you have any advice to get the Pop Up notifications again? I also have it set up for the app to pop up and notifications to go off even if phone is in silent/vibrate mode and it's still not working. Please advise.
Love the app.. but got a new Samsung s20fe and downloaded the app..problem is that I do not have any of the pager tones for my alerts..just regular music like tones...would have given five stars only for that
Was great until the update earlier this month. Now I only get a notification of an alert, but the app just opens to a white screen.
For those complaining about the lack of pop ups, you have to authorize it to allow pop ups. Can't find it now but it prompted me to choose. (S10+ active) What I cant figure out is the ring tone for the events reminder. When we gave a scheduled event it sets off my ring tone and is not customizable.
IaR was near flawless before this update. Agree that is now a pita when trying use IaR to let dispatch and team know you are responding. It does not pop up with needed data. Text messages are hit and miss. As previously noted cannot set to dedicated ring tone seperate from general phone calls. Not seeing any recent calls under CAD Have to go to audio which is virtual worthless for getting run data Appears that took a working system and broke it.
This app, mandatory in the fire department I belong to, does tell us, usually, that we have an incident to respond to. However: there is a lot of extraneous stuff on the response screen, and boy, do I mean a lot! It is difficult to make out where you are supposed to go through all of the extraneous garbage. Also, I am responding will rebroadcast your alarm hours or even a day later, so you never know when to trust it.
Map screen has been extremely laggy, to the point of being almost unusable on a Pixel phone with the latest Android version. its been a long time, and though aware of the issue, there has yet to be a fix from the tech support dept. Runs just fine on iOS.
Great app. The only thing it's missing is a widget to allow you to turn off/silence/regular the notifications from the app. I generally want it to make lots of noise, but having an easy way to make the app only vibrate, or just do a silent popup would be a great addition.
Would be a 5 star if there was some android or apple watch integration!
love the app been using it for several years now and the support team are quick to respond to any issues. definitely worth the money over the other apps well refined and very functional. we don't even use half the features that are packed into the app or program.
Just wanted to take the time out to thank the tech support, especially Brad, for all the help in getting my app to function properly. It was about a 2-3 week span but he stayed on it. No matter what time of the day I alerted the tech support, they were on it right away. I'm proud to announce that my app is functioning. Thanks Again!
App works great. usually does off within seconds of the pager. either just before or just after. Please consider adding Wear OS capabilities to your notifications, so responses and navigation can be launched from smart watches. you already provided the response buttons in the app pop up window.
Been using the app for 5 years now and hardly in issue on iPhone, I switch to an android phone and I can't even get the app to change the sound so I am alerted to an incident. It just keeps crashing. I am very upset over this. Please fix it.
Great app. But since the new update the notifications no longer pop up on the screen. Also don't trust the mapping function. It will send you in the wrong direction 85% of the time.
The only problem is that after the last update im not able to use the ringtones that came with the app. Im thinking it's more of a Samsung thing but their support team is currently working on resolving the issue. Great all around just need that fixed
Mapping fearure is nice to see others responding in real-time. However, could really use a feature for turn-by-turn directions to a new call/incident if even to link to a separate app that supports it(i.e. Google Maps, Waze, etc...) [UPDATED] Found turn-by-turn option in previously obscured button due to my resolution/screen-size. Thanks for the insight and help.