Category : Travel & Local
Just installed the app on my new android. Terrible. Keeps changing my dates after repeated attempts to fix it. Some really close spots were blacked out for pricing. Suggested non icon parking lots. Trash. Not happy.
No bargain I'm in the construction trade in NYC so I start work at 6am sometimes 5am alot of these icon lots not open at these times. Some are but that means I would have to walk 10 to 20 blocks what good is that. And when you put in for a time like during early bird special it doesn't give any discount some of these special prices are insane $25 to $30 or even more. Maybe i would use this app more often if they would give construction workers a better price. Ps that's why I use the park Hero
I used tte app to book and pay for a spot. when i got there the next morning imwas told the car park was full. Made me late for my appointment. Customer service number rings out. Defears the purpose.
used to use this all the time in nyc. it was great, but now there it's no option for coupons and app won't allow me to set these time. useless. can't use icon anymore
The app is very easy to use. Icon parking is the best place to park your car. You never have to worry about your car getting damaged and the service is fast.
Horrible charged 20 extra and was delayed leaving no one to contact or help with.would have paid less if I did not have a reservation!!!
The UI to set an arrival and departure time work but are a little wonky. The app devs will act on user feedback.
Parking was cheaper on both Spothero app and Parkwhiz app for an Icon garage. How is that possible? This app is useless.
Prices change when you arrive and charge you. Many extras
awful, useless app. coupon's never work once time to pay
It wouldn't accept the login even though I just sent gned up 30 minutes ago.
To many updates. I have to update the app at least twice a month.
App is not working keep buffering..
Easy and efficient.
Great app with map
I park my van at icon parking garage because i dont like parking on the Street when i have a job in Manhattan to protect my tools when i was done with my job came back and found items missing from my van my van look like someone was serching through my van i first noticed my brand new charge was missing and later on that week i also noticed that something els was missing from my van carpet cleaning tools was missing i fille a claim and i was told that they are not responsable dont park here
Workers very friendly and polite
bad service, super bad
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Great savings
Very User Friendly App. I like discount and offer provided by Icon Parking System.. Keep Up the good work..👍🏼
This is a total bait and switch. You get a coupon that seems ok and get to garage only to find out that there were mountains of restrictions only visible in microscopic print. This whole Icon company is nothing but a scam.
Badly designed. You pick a garage and it asks you to make a reservation only to find out that particular garage does not accept reservations. Difficult to find a price schedule as well.
For some reason I can change the day of the week but not the time of the day. Newest version of the app on a new Galaxy S9. It is intermittent making it very difficult to use. 🙁
Receiving a discount using this app is difficult and almost impossible. I gave it two stars because it will at least show you the Icon parking garages.
I was catching a cruise so, before we entered NY, I called the garage to ask if pick up trucks are allowed, and they said yes, but because it is St. Patrick's day I should reserve a spot with this app. I did and paid $390.00 USd (after $10 coupon) for 190hrs. When we returned, I showed the attendant the ticket, he says I owe $120 more because of over size vehicle. All the services, I was happy with, but the app has no indication for extra charges on over sized vehicles. I parked my truck at w49th and 10th ave, but the app showed me parked at w New York - Times Square. So.... maybe this can be fixed?
This could be a great app but it opens automatically when I unlock my phone (Google Pixel 2 XL) and sometimes while I'm using another app -- including while I'm writing this! -- all after I closed the Icon app. Will wait for reply and fix from developer before uninstalling.
Great service that could be so much better and create a smooth experience. Some things that could be changed: create a scan QR code for a user that automatically links their parking ticket to their account and a reservation, if an open one exists. Upon return, just scan the pre-paid reservation to show your car for pickup and automatically pay. Right now we have to scan the QR code in text then open the app to show pre-paid reservation that is then entered in the system. Linking will solve this.