IDS Mobile
Fast & Easy Unit Check-in:• Conduct a 360 degree walk around of the unit with a customer, add jobs using the voice to text feature, and take pictures to properly document any customer wants, needs, questions or concerns.• Offer customers additional service opportunities while you inspect the unit.• Eliminate paperwork and speed up the customer experience by collecting your customer’s signature without returning to the service desk.
Increased Technician Productivity:• Enable technicians to clock in and out of labor lines, take pictures and provide cause & correction without having to go back and forth to a computer.• Drive your hardware costs down by eliminating the need to upgrade computers and replacing them with cheaper tablets.
Improved Communications:• Take pictures of the parts required and attach them to the work order to eliminate confusion in your parts department on which part to order.• Take pictures of an issue and upload to a manufacturer’s website for expedited warranty submission.
Streamlined Inventory Management• Save time and improve efficiency by conducting year end and cycle inventory counts with your mobile device.• Sell more by showing all unit details (including pictures and price) to a customer while away from your desk.
Efficient Payment Processing• Speed up the checkout process by taking credit card payments on a work order using a mobile device.*• Eliminate paperwork by capturing the customer’s signature and emailing them the receipt.Note: This feature requires our integrated merchant services solution with ChargeItPro
“The concept of checking-in a unit using a mobile app is truly ground breaking. Any service we can provide to our customers right on the spot, without having to go back and forth to a computer, is a huge plus.”Jeremy Ketelsen, Ketelsen RV
"One of the features we like about the mobile app is the ability to take pictures of boats, engines, and parts and attach them to specific jobs and warranty claims. This feature allows us to increase the efficiency of our warranty process and gives visual history of a unit or part when it enters the dealership removing any possibility of future discrepancies at the onset. "Carly Poole, Buckeye Marine
Category : Business
Reviews (27)
This app never works right. Pictures don't save, constantly needs uninstalled and downloaded again. Freezes and restarts tablet at picture and login screen. Thought I'd add to this as I uninstall and redownload. again. I've lost count of how many times this is now. do not purchase anything from this company, it is garbage and will actually impede your ability to work. plan on paying your employees to waste HOURS trying to make this garbage function.
Literally the worst app I've ever used, crashes many, many times a day for no reason causing you to lose time on your work (including huge written out job descriptions), being flat rate that actually affects how much money I make. Cannot upload multiple pictures at once, which makes no sense. Oh and guaranteed every time the first picture you try to add to a work order will fail to upload. Overall just a disaster and I pity anyone else who has to use this app for work
In the very rare moments when the app does work everything is fine, Other than that it takes forever to load is contantly crahing and has always takes forever to load, even just using for payments is ridiculous the amount of time it takes to load an invoice out in customer number and add in the parts and half the time IDS screws up somewhere along the way. A transaction takes easily five minutes per person and as the line begins to build people become impatient, it is a terrible system.
App will not open correctly comes up and closes immediately. Tried restarting try to reinstall checked settings nothing works.
this app is terrible and completely unsable on my s8 it feels like they spent all there time developing their app for apple as it works fine on my ipad please fix this as i use it for work
Junk. G2 is junk on PC and junk on mobile. Buggy and poorly designed. Use infinity system 2k. Much better system
I'm on a Samsung galaxy s10 and just had a software update. Now I can't even get into the app.
I use it on Note 8. Need the ability to bill out parts.
Doesn't work on newer version of Android. I have a 10s and still doesn't work
This is probably the worst app that I've ever used and have no choice but to use whoever designed it never used this or they would kick themselves in the head
When are we getting to a utilization on that Samsung base? Apple's void of its core, and to be honest, 3/10 before that happened.
Cannot use on android products after the recent update.
Every time I try to open the app it closes immediately on my Google Pixel
This app is buggy as HELL. Seriously needs work.
Constantly freezes up!
This dose not work on android 11
Is there an update. Doesn't work on S21.
Sure would be nice if it worked on Samsung
Crashes and locks me out of work orders all day
Can't open
picture upload problem now has new issue; it activates camera instead of uploading another picture. *still cannot upload multiple pictures simultaneously WHYYYY?!?!?!* 1) still cannot add /create a work order with the "+" button. 2) cannot create Parts Purchase order from app. 3) no scanner integrated into parts tab. 4) can't create new part number & price.
Current app version it crashes multiple times a day take a picture and it crashes look at it funny and it crashes
Since last update, crashes on regular basis. Sharing pics to RO will not continue to add more pics to file.
I need of security my ID
Great way to take care of details on the run.
Have to login every time I open the app even if I didn't log out. App gets hung up a lot. If someone else has a job I can not close out or edit the job I am on, I also can not see who has that job open to go and ask them to close down their screen so I can finish my part of the job.
Aweful and wastes time, crashes 11 times a day, every other photo I try to upload fails. Lots of features that have been over looked, as in a simple "retry" button. Get about 20 errors a day and 4 "crtical error" messages. It is not even close to being optimized. Its so bad that my phone has recommend uninstalling it. Tried on several different devices on all different networks , all with the same end result.