Industry Online Support
- any time and anywhere, whether you have problems during the implementation of a project, need help for trouble-shooting, want to expand your system or plan a new plant.
You have access to: FAQs, downloads of the latest firmware or software version, manuals, certificates, characteristics, application examples and tools, product notes (e.g. announcement of new products), successors in case of product discontinuation.
Get a quick overview of the latest entries on the start screen. The search function provides you with hits concerning the products and entries and supports you with a personal list of suggestions. Find your personal favorites in “mySupport”, all the entries you need regularly. You also have the possibility to send an inquiry to the Technical Support (Support Request).
Moreover, the area Messages area provides you with selected messages about new functions, important entries or events.
The main functions at a glance:
• Scanning product codes/EAN codes with a direct display of all the technical information about this product, including graphic data (CAx data).
• Sending product information or entries per e-mail in order to process the information directly at the workstation.
• Sending inquiries to the technical Support (Support Requests). with a photo function for transmitting detailed information.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
• Offline cache function of all the favorites in mySupport. These entries are also available without network reception.
• Transferring PDF documents into a library (e.g. iBooks etc.).
Replacing the “SIRIUS eAssistance” App
Of course, the Industry Online Support app also contains all the information about SIRIUS products and replaces the SIRIUS eAssistance app. The SIRIUS eAssistance app will soon be no longer offered in the Store.
To be able to use all features as usual, you need authorizations for the app. The authorizations will only be used when you make use of the function.These are the functions and the authorizations required for them.
Identity:To send us feedback with your device information attached (only if the checkbox for reading out the device data is checked).
Read contacts:To add a Siemens Contact Person to your own contacts.
Location:To calculate a route to a Siemens Contact Person.
Photos/media/files:Generally required to store data (your Favorites, your offline cache, your support requests, …) locally in the device.
Camera:To scan a product code or attach an image to a support request.
WLAN connection information:For web services data
Category : Business
Reviews (30)
one of the best app, great tool for automation field
A great help in Siemens technical jungle. If there are problems with Siemens high tech devices this is the first way to ask for help. Often the items can be fixed. A huge result what to do, where to look up and how to solve the problem 👆
Excellent but not scan barcode
Brilliant app, great and simple way to find important cnc machine manuals.
I can search for article's, but can't view them. I'm using a Galaxy S10.
After signing up...... unable to log on to the app, giving an error message that my information is not found or incorrect input
Can mark favorite but cannot access without login. Login server does not work on app
Very user friendly and helpful
Two months since I submitted a ticket, still no response.
Scan drives and get immediate manual and faq access in the field.
It works very good. I have my favourite pages not only from forum
help not able to request support it says error, please advise
Even I typed correct login information, no use simply error occur
Fast way to create siemens PLC software service requests.
As of now, no difficulty faced.
it's nice app
FULLY FUNCTIONAL & Hghly Innovative
Sharing option is not working for watsapp.
Awesome...easy to use.. simplified than web view.
Thanks.
Most useful tool in my bag.
Helpful application
Unable to view articles. Since the update in spring I am unable to view news articles or forum posts. I can view the titles but not the actual information. Samsung Galaxy Note 4.
Edit - I have changed to a galaxy s6 now and it still won't work! Since the update I am unable to view news articles or forum posts. I can view the titles but not the actual information. Samsung S4 - v4.4.2 edit 13/11, after the latest 'update' out now won't even display the forum topics let alone the info in them!
this app is excellent.....but i haven't found any login option in the app to access the siemens forum using my id....
Great to identify what's on the machine.
Indispensable when in the field.
I can view the title with summary but I unable to view complete article when I click into title. Version is 3.5 on Samsung S5 with android 4.4.2
It was working fine before but it has been crashing down everytime now
The new 5.0 version wont even start if your system language is something else than English (or German probably). My phone is in Finnish so I had to switch my system language to English, start the app and then in the settings flip flop all language settings to English. After this system language can be switched back to Finnish. To add to this fiasco, the product scanner wont detect 2d codes from actual devices (previous versions worked just fine). Those are the ones you need when commissioning!