JACK - Casino Offers, Promotions, Comps & Valet

Hard to sign in all of a sudden. Blew eight hundred bucks and didn't win nothing at the least the should be simple to sign in.

This app used to work great but now it doesn't work on my phone anymore. It tries to load then it tells me there's an unexpected error and just sits there. Very frustrating because I am a regular visitor there and would like to see my points, offers, Etc before I get there.

Started a couple days ago, the app just freeZes on the black screen, on start up, with the jack logo in the middle ... Doesn't do anything, tried closing reopening, nothing, tried uninstalling and reinstalling, nothing. ... Please help samsung note 10 Better offers, please.

Does not work anymore. I have uninstalled and installed it a number of times, but all it does is have a black screen and keeps on searching. Please update your app.

Just released the mobile wallet which is a nice idea. But I get an error everytime I try to create it and get told to see the cashier. Cashier has absolutely no idea how to do anything with it other than uninstall and reinstall

I had to let this business scan my ID. I had to select a pin number. My pin works in tge casino but doesnt work with the app. I called the casino was told they could not assist me for security reasons which doesnt make sense. I am the only person tgat can give my personal information they scanned. I know what pin i use and chose. They could respond to me by phone since tgey have my number. My disappointment both with my state and this business is real. An in house experienced was bad too

Great place I had a bunch of free play that disappeared off my card and the staff refused to help me and insisted on saying I must of already used it. The jack thistledown northfield ohio.

This app continues to ask me to login in over and over. Then you are asked to reload screen. It's not user friendly.

Jack is the best.. .. change of mind !!! Here on 5/27/21 & this by far is the WORST casino experience ever... Tickets wouldn't cash out.. Lines to cash out tickets were rediculous... Slot machines would not take tickets.. ATMs weren't working right.. And the slot machine would not take my last dollar, kept spitting it back out !! Seriously considering not ever coming back !! Very disappointed..

The app was working great until a couple days ago. Now frozen on black screen.

I do not find the App to be user friendly as far as how the App is laid out and directions for offers.

Excellent place choose the right game to play and win like the fire links and americoin and the pompell they are great games to play

I was enjoying Jacks. Had 89,000 points last month. I look today and have 0 points. Not happy or understanding what happened to my points

needs updated. still have May information on app and it is July.

Still has offers from 5 months ago. Offers for current month are not available.

Always force closes..barely connects to the machines they bluetooth

HELLO??????Anyone going to address the app not working?

Been one of best experiences I have ever had

Wont open then when it does it always freezes

The app will not open for me, just a black page with the word JACKS,

what happened to the guest account....awesome thing.....loved it ....and thanks for the awesome app...

Luv having easy acess to Jack games when the urge to win comes to mind!!

lags. still have Feb promotions

Best place to chase the covid-19 blues away.

Site is difficult to maneuver

doesn't show your active offers or update the newer promotions

Kind staff. Loving community. I just love this place.

Love playing slots!!

I love playing the slots

i went to vacation from Cleveland for along time years