Jo-Ann

Shopping cart no longer shows items. Just blank space. When I do try to check out with curbside pickup, it tells me my address is incorrect & won't let me complete the order. When I'm shopping, it takes forever for the item's photos to populate. This was such a great app. Now it's terrible. Every update makes it worse. So frustrating.

I usually love this app but this newest update...it's terrible!! Items that I have in my saved don't show the pictures when I go to see the details & then when I go to move to the cart the app shuts down. And when I try to use coupons they say they are invalid! Time & time again. The last update had the same type bug. I have deleted the app & reinstall and the same thing happens again!!😡 I guess I should be happy because I just haven't been spending $ but there are things I need for project.

It works for me. I see a lot of people's reviews saying it didn't work for them but I've never had a problem. My only complaint is that when I select in store pickup only and search, I still get items that are delivery only and not available in store. Which kinda defeats the purpose of having the option to look for instore availability.

I love JoAnn stores, so it's a shame the app is subpar. Inventory is rarely updated, if ever; items are shown as available & in-stock at a particular store but, upon visiting the store, are NOT actually in stock. On several occasions they hadn't carried the item in many years, or never carried it at all. The pictures are often inaccurate, so ordering via app is a gamble. Zoom function doesn't work and now just crashes the app. The 2 stars are really only for the coupons & reward program access.

I recently updated again due to some glitches with the app. Now the shopping cart doesn't show my items! Just the total. I can't edit or remove items or see how much each one is within the cart. Another issue is that when you're scrolling products, the photos don't populate properly so you have to scroll very slowly and wait for the correct image to appear. It takes FOREVER. And you STILL cannot filter for only your local store! FIX THESE PROBLEMS!

It literally NEVER works right. The bag will default some to shipping even though you selected pick up. Then when you try to change it, the app freezes and you get prompted to remove items. So you remove the items and suddenly "alpaca yarn" is "ice cream shop yarn" and none of the descriptions match the photos. So you go to the website and you get stuck in a "review your order" loop that you can't get out of. You all need new programmers.

Crashes a lot. Displays items that aren't available in store and tells you they are; you don't find out until you've already paid and picked up the order. But it is convenient to buy things online and pick up curbside, if you don't mind the random unavailable items. (You don't get charged for them, but it can be a pain if you needed it for a project.) There are discounts that are exclusive to the app too, which is nice.

So disappointed. I went to order through your website and and it wouldn't let me access the checkout (just refreshed the page to the same thing). Switching browser didn't solve the problem either. I thought it would be easier to order through the app instead but it's only for the US. What a waste of time!!

The required up dates here recently have become very annoying, inconviente, and down right frustrating. There is NO ease about it. It expects me to remove apps I need for my work. It tells me there is not enough storage space. What happened to the smile rewards? Haven't had any in many many months. If your not going to have them. Get rid of it! NOT pleased at all!!

Done ordering from them. Every time I do, they charge me the initial purchase amount immediately. Then they charge again as each item ships. Which ALWAYS turns out to be more than the initial amount when checking out. I don't authorize more than the total. And when you contact them, they say "oh well, that's our policy". Ive told them several times. So they're aware of this and yet don't care.

I use the app for 2 purposes only, one is to pull up my membership and coupon for in store check out, and the other is to use the cell phone app to browse the items. The browsing is extremely painful. Most of the time the item icons/photos won't load at all, so I can't see what those items are. Oftentimes when I need browsing I end up using JoAnn website on Google chrome. The app is basically not useful to me other than when I'm checking out in store. 🤷🏻‍♀️

I like Joann's and I order stuff a lot, so I thought it'd be perfect to have this, but it's so buggy. Firstly, it stals doing simple tasks like typing and loading. Secondly, it keeps insisting I'm not human and takes me to a page that I pass (if it loads), but then sends me directly to that page again. It stops working out of nowhere and it deletes all the things I had in my cart. It's been 30 minutes and I can't order stuff for my project. I've reported the issue three times, but nothing.

Update: Verify you're a human multiple times while trying to check out, and canceled my order after charging my card. Can't even order now Update: Wow. Still really awful. I'd like to order online and pickup, but this app makes that impossible. Might as well spend my money elsewhere. Update: The app is still AWFUL Just go to the store. Their app is awful. Even using filters, the app still shows items that are out of stock, unavailable, etc. I've had several orders canceled for no reason. Awful!

Most staff are very friendly. I've had the Bernat yarn to be same color, & # on th wrap; but we're a distinctive difference in the color. I didn't realize we should take a sample in when we needed another skein. This caused me to have bought more that I could not use. Also trying to getth coupon on my sight was difficult. Only 2 clerks were very helpful to help me. I already have spent hundreds of $.

The app and website are both super slow, unintuitive, and hard to navigate. This really needs to be revamped and brought to the 21st century. It feels as old and tied as the stores, barely working. It took me 2 hours to find all of the DMC thread I needed b/c you can't search by their code numbers.

Glitchy, shopping cart kept readding items. Which then triggered fraud alert, and then broke the payment method. This then locked my gift card. Now I'll have to go in store to purchase things, which as an urban car free person is extremely difficult. Web did not have the same issue. App developer needs to put a LOT more time into QA before pushing updates.

It's pretty easy to navigate. BUT it so isn't easy to find what you want. You apply the filters, like Free instore pickup, and you get items that aren't sold in store or can be shipped. It's very frustrating! Filters should work!

Can't place orders. The app keeps giving me the "touch and hold" page to prove I'm human, then tells me the address it selected for me is invalid. I cannot order anything and it keeps kicking me out. I have cleared the cache, signed out and back in, and uninstalled and reinstalled and keep running into this. Your site isn't much better either as it does not offer what I had in my cart. So frustrating when I need supplies to make a living!

The Joann app is frustratingly slow to bring up photos, the shopping cart doesn't display individual items, just a total, and the search function doesn't give the option of searching for just those items that are available at my local Joann store, oh and if you want to order using the app and pay by PayPal, sorry, you can't! Joann only accepts PP for orders placed on their traditional website. These are among the many shortcomings of this antiquated, poorly designed, and poorly maintained app.

Terrible app. In stock quantity at stores shown on the website and app are different at times. (Not just by 1 or 2 yards, sometimes by 10+) Sometimes you can't see what is on your cart. Sometimes it changes pickup orders to shipping when you go to you cart, when it says store has plenty in stock (over 5+). Sometimes my credit card is declined on app when it works just fine on the website. When you try to scan item barcodes in store, half of them are not found on app.

This app is impossible to use! I've been trying to make a purchase for the last half hour and nothing is working! The photos don't load, the interface is clunky, especially while typing info in. And then it decides that because I have to keep trying to submit my order that I'm not a human and now need to verify that as well. I'm so disappointed because I love shopping at Joann's, but this makes me never want to buy anything from them.

Tried to us a coupon from the app while traveling in Oceanside CA. I don't have unlimited data on my phone and used the store wifi while shopping. To save time at the cash register, and not hold up other customers, I took a screenshot of the coupon. The cashier got all pissy about the screenshot of the coupon, saying they were not allowed. Really!!!

App rarely opens since the latest update. When it does, adding items to the cart is a pain. Even if you select store pick up it will make them shipping and won't change them back. When trying to change from shipping to pick up items will disappear out of the cart, or the quantity will change.

As an employee of this company, the app is very helpful with coupons to use in the store. Also finding projects and inspiration is handy. It needs work in the shopping side of it. Adding a feature to only show what is in stock in a particular store would be really nice.

your app is horrible I can't look closely at fabric because your zoom does not work anymore, since the update it is worse it keeps closing the app! Before the update the app kept freezing up. Can't order online if you can't see the items!

Works relatively well app wise, I'm able to order my fabrics et al and pick up either at my local store or have it shipped. It does glitch from time to time, which always leaves me flummoxed. But it makes it easier at checkout while in-store as I'm able to have my membership barcode and coupons in one place!

The store is great. Great discounts and selection but the app and online is slow in response to selections and at times refuses to respond to selections when selected. Love the store and hate trying to order. I wish it would automatically select a store that has what your ordering in stock and avoid the others even if its overseas. Very frustrating.