KACE GO Client
Note: this product requires the KACE SMA 7.0 or higher to operate. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network.
Capabilities for KACE SMA administrators
The KACE GO app gives KACE SMA administrators the following capabilities.
• Create, review, update, clone, delete, and resolve a service desk ticket
• Search for a ticket or a computer system
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Add a comment to a service desk ticket
• View ticket history
• Add comments to a ticket
• Add work entries to a ticket
• Search for Knowledge Base articles
• Include a Knowledge Base article while troubleshooting an issue
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Search and distribute active managed installations
• Search for and run scripts
• View and update ticket history and various fields
• Launch phone dialer or email client from within service desk tickets
• View detailed inventory information
• View tickets associated with a machine or asset
• View systems associated with a ticket
• Launch Dell Quick Resource Locator from within GO
• Receive server monitoring alerts from the K1000
• View monitoring alert details and sort alerts
• Create service desk tickets from monitoring alerts
• Create, review, update, and delete an asset
• Scan a barcode to lookup / create a new asset
Capabilities for KACE SMA end-users
The KACE GO app gives KACE SMA end-users the following capabilities:
• Create, review, or update a service desk ticket
• Search for a previously submitted ticket
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Launch phone dialer or email client from within service desk tickets
• View knowledge base articles
Category : Business
Reviews (15)
It's a bit rough in places, but overall it does the job. Areas for improvement: 1) It often crashes at startup. I've sent quite a few reports over a few years from the displayed dialog. 2) When a pin is entered, there is no dialog to login, it just starts spinning. The user should be prompted with a 'Next' or 'Login' button. 3) The app is built on ICS-era SDK targets. This translates to a very old UI/UX. Please consider a roadmap for building against more modern SDK levels and dropping support for almost 10 year old phones.
If I could give it a 0, I would. For the money we spend on SMA and MDM, why can't you have a decent app? I can no longer resolve tickets in the app because the app doesn't recognize the text input for Summary and Resolution - which we require at our site for closing a ticket. I will send a ticket in (which I doubt anyone will respond to) with photo evidence. Hire someone to develop your app. We all know you have the money for it.
Probably the most frustrating and unreliable App.ive ever seen. Have to continually uninstall and reinstall due to the unreliability of this. Most recently it just freezes after entering PIN....
Connected, logged in and saved the details with the required pin for easy access. Now, when I enter the pin it doesn't do anything. I can either Exit or Delete my pin. Terrible app.
The app crashes constantly for me and all of my coworkers. When it works it is an ok app, but still not great. When it does work, it is a little clunky.
I too would give this less than one star if I could, it's an absolute steaming pile of garbage the developers for this application should all be fired and replaced...
App is just bad. It crashes constantly. Multiple us with service desk tickets. It is almost useless.
Constantly crashes. same for rest of my coworkers. only 1 user work fine and he uses samsung s8 while myself and coworkers use note 8, note 9 and other Android brands.
Please remove your app and quit pretending like you have one. You've had it for years, but have never really developed or improved it, so it's completely worthless.
Bar code scanning is horrible Has serious trouble reading barcodes. Klunky and unintuitive
Wait is this one for Dell or Quest KACE? IT sucks. Make our lives just a teensy bit easier would you?
This app doesn't work
this is really bad
constantly crashing
Update: still a peice of junk. If zero stars were an option, that's what I would give. Running Android 11 now, and I can't schedule notifications. It just shows a blank pop up screen when trying to change the hours to set the schedule. No matter what I set the hours for in recents settings, it still shows every ticket created in the last 72 hours. Also, I can't subscribe to any notifications. When I try to subscribe to notifications, I just get a blank screen with nothing to subscribe too.