Karma WiFi

I purchased Karma Go while in development. Took a year longer than promised to deliver. I have 40GB data I cannot use. Email support is useless... no response. Attempts at updating, simply never complete. There do have a FB presence & complaining there did result in email with suggestions. Now it won't even connect to try an update.

The app is really bad can't cancel your plan with it and I can't figure out how to do it online. When Karma started they had a pay as you go plan that you were only charged for what you used, that was the promise of the device and they changed that. Now they charge a monthly fee. That was the whole point of this thing and they changed it. We all got jipped

I bought this when it first came out and was really excited because I didn't want a monthly WiFi bill, as I rarely use it. I just went to use it after a long time and it won't work. They say it needs to be updated, but I have tried about 30 times and it still won't work. Now I see they are charging a monthly fee, so I wasted my money buying this. Very let down

Total ripoff. Never works properly, the updates fail, the app can't connect on android, the billing is a big scam (they just lie about all the prices) had this thing for 2 years, never once was able to actually USE it in any effective capacity. I'm a Web developer, I wanted a nice simple device to rely on, this is NOT the device you are looking for when it comes to reliability. Total junk. Such a shame, who ever is running this company should be publicly shamed.

I might be able to get by with a lousy company because, well, there are tons of lousy companies and they are hard to avoid. A lousy product, however, is something to avoid as much as possible. As a hotspot it will connect ..... sometimes. More often than not it doesn't work and so becomes - in addition to a not-very-effective hotspot - a not-very-effective paperweight. Stay away from the app, stay away from the company.

I live on Maui, and the very best download speed at my home is less than 100 kilobytes. When they advertise the units of which I purchased months before the final product was released, I am not satisfied with product, but I am going to keep it. I do not recommend this product, their is no communication with the company except thru email which takes days. Aloha!

Needs an update NOW! Since I have installed this app, over a year ago, I am certain there has been NO update. Current version is very glitchy. Too many to list. Also, buying data with no option to cancel or change a purchase, is downright criminal. And the worst customer service ever. And if I can shutdown and restart my device, I should be Able to put device on standby WITH the app allow me to wake device up. Needs lots of work and with the new "grandfather" monthly fee, they should be able to hire someone.

This APP is useless because the service is useless. I've researched this company after I was scammed out of over $200. Apparently it's only ran by maybe 10 people and they resell Sprint service. The hardware is generic Chinese equipment that they've painted their brand onto. I paid for overnight delivery but after a few months of NOTHING I could never get a human or personal response. I read a blog of the CEO blaming customers for the poor service and required restructuring. Now I'm watching this company change plans and packages every month! The named "Karma" no longer fits the business model that it began with. Customers were suppose to "earn Karma" having your device near public places that the public could "piggy back" from. This feature was mandatory and the SSID for the Wifi didn't require a password. Many complained about security issues so they released "premium features" that charged $10/month to enable security. This APP is SUPPOSE to allow you to change these "premium features" so it is useless for most!

Having a Bad Experience with my Karma Account. I upgraded my Data Plan on a Friday, Bad Timing! Now my account seems stuck in the transition. I can not buy and add more data on either the Karma app or their online Dashboard. My data is running out. Karma does not provide weekend support. Their Help Support only works weekdays from 9am to 6pm. In the meantime, I can not switch back to the Pay-as-You-Go Plan nor can I add any data. It should just take my money and give me data when I need it On Demand! Otherwise my experience with Karma has been Great when I have a solid connection with Sprint. Not so great in areas with a weak Sprint connection.

Karma is a company that has forgotten loyalty and integrity in dealing with customers. This app is objectively bad, with tons of glitches, but consider it in context of the company's products, customer support, and business model, and you're dealing in snake oil. Early adopters screwed out of prepurchaed data? Check. Firmware updates that corrupt devices? Check. No customer support for firmware beyond turning device on and off? Check. No customer support except via email? Check. Customer support in broken English? Check. Customer support that results in recommendation to buy a new unit to fix firmware, while admitting hardware is working? Check. If you have not bought a karma, please don't buy one. You'll save yourself lots of time, money and frustration.

I started off loving this service for my occasional needs, but now I'm paying a fee per-month to use the data I've already purchased. Additionally, I'm finding that the service doesn't even work in places it used to and at times takes a very long time to connect when it does work. Once the data is used up (I'm trying my hardest), this device is being recycled and the account closed. It has become cheaper to buy a cheap cell phone w/ data and tether, even with a tethering fee slapped on it. I cannot recommend this to anyone. Also, what's up with having to pay a hefty (additional) premium for features (WPA and SSID name customization) that are stock everywhere else?

Just notified via e-mail that the "grandfathered" REFUEL program is no longer pay-as-you-go, but instead will have a monthly automatic "account maintenance fee" of $3/mo (EVEN IF YOU DON'T USE THE DEVICE in a given month!) Pay-as-you-go is the primary reason I use this device. Back when carriers made phone tethering a PITA, this device was useful to me. Now, not so much. I also soldiered through paying for a device change. I've been a loyal (if not high-volume) customer. Now Karma has apparently decided I'm an expendable customer. And I've decided I'm not as stupid as the marketing folks at Karma must think I am. Try to work the word "extortion" into your next rebranding. Buh-bye Karma, effective 6/1. It's you, not me.

Can't fix the problem for over 20 days. Still says we are trying every thing to fix it.

"Premium subscription"? You mean basic features that should be included with any decent hotspot? Like setting my Wi-Fi's name and a secure private network? That I've been patiently waiting for since I purchased the first iteration of a Karma? That I now need to pay monthly for?? C'mon, Karma, this is already a premium device at that price. I shouldn't be gouged for features that are already built-in to my hotspot--especially because these features cost nothing to your service which is simply to provide connectivity.

The app doesn't seem to work well with the service, which by the way, decided to change up their pricing structure. Been a long-time customer, but they have went from a company that wears their heart on their sleeve to hardly communicating. This company burned a lot of customers and with only a little communication? Not a good look, my friends.

It's been great, but now with less than 3 weeks notice they tell me I have to pay $2.95/mo to keep using the 10 GB I ALREADY PAID FOR?!?! Karma has earned my distrust and disgust. Short of outright thievery, oh wait...

So disappointed that KarmaGo thinks they can fool their customer base continually and that we just take it. Calling it quits after I use up that data I have purchased. No one should have to pay a monthly "convenience" fee for a prepaid product. Bye bye Karma...it seems with your current business model your days are numbered.

Can't connect - ever. I have 23 gb of data, yet cannot connect to the Karma Go. Makes it totally useless. Been constant trouble since beginning...including being 7 months late in pre order shipping date. Now bait and switch on terms continually.

Not nearly as simple as it looks, extremely limited in what it does and slower than molasses in January

Doesn't match up with the devices. Does show account info OK. Worthless for device management.

Karma was cool until they started charging $3 a month to use your data that you also pay for. I'm grandfathered in with a ton of data but as soon as it's gone, the Karma is gone too. No way will I pay $3 a month to use data I also pay for. I can do that with my cell phone.

Looks like Karma Go is back to their bait and switch routine now charging $2.95 or lets say a $3 reoccurring monthly fee on top of your purchased data and although this doesnt sound like much I have a feeling this fee will increase down the road, in my opinon a person would probably be better off heading to Google's Project Fi where your getting a bit more for your money.

Bought in for pay-as-you-go, now it's $3 monthly just to maintain access to what you already paid for, and they call it "grandfathering." Betrayed and ripped off.

Karma wants to charge me $3 a month now after I already paid for my prepaid data? No thanks losers!

After constantly dealing with their horrible customer service I could never connect my Karma Go device to this app