Kwikset

First off, the locks are marketed as being WiFi, but instead they're Bluetooth. Everything you need to do with them as far as setting them up, changing their codes, or resetting the locks because it incorrectly registers that the deadbolt was jammed when it wasn't, all demands Bluetooth. This means that you are required to be within range (~30ft) from the device. The only function over WiFi is (un)locking and receiving the notifications for such. Unfortunately, those have now been very delayed.

This app has been aggravating to say the least. I have a condo in the mountains, about 4 hours drive from home. I love being in control of the different codes as I had to change one to keep someone out that had their own code to get in. After MANY phone calls and costing me extra money to get someone else to update it for me, they seem to have finally fixed one problem but still have other problems. I give visitors passcodes of their phone number but some phone numbers, the app doesn't accept. If I had left this review a year ago, it would have been a one star. If they fix a couple more problems, it would be a 5 star.

I agree with most of the bad reviews on here. Had the lock system over a year and done multiple firmware updates as the came up. The lock doesnt hook to wifi like it should and bluetooth range is a short range. The app needs a lot of work the app processes everything very very slow and you make changes that alot of time fail to processed. I wouldn't waist my time or money for this lock if you havent bought or set up already.

Android App freezes with in 3 sec of launch. Reset, reload does not fix. Called support. Was hung up on first time. Second and third time, support said there is no issue with this new version. Either they don't know or hiding the fact that it is just a bad version. Waiting for an update to be released

After the update 2 days ago my lock has disabled the auto-lock feature on its own again and "sync failed" is the only thing it does when trying to turn it back on. Last time I had to factory reset and remove the lock from my account and start over. It's not worth the fight every time, as of now, completely TRASH app.

We've had the lock for a long time now. I had no issues with pairing or setting it up. The alerts work perfectly and we were even able to set up personal passcodes. I've seen the reviews and am quite surprised that people have had so many issues. Keep up the good work!

Received the product this afternoon, it's now 11pm, and I'm still fighting with the app trying to get an account set up. It asks for passcode, but doesn't tell you the requirements until you've tried to submit. Then it doesn't accept the new submission, because there is some new requirement. Keep getting the same error box. Maybe an instruction sheet could be enclosed in the box to guide the user. I'll see if I can complete the app set up tomorrow, so I can begin installing the product.

Garbage app. I have the Halo touchscreen lock. Customer service has tried to help. Very nice. But they are hamstrung by the architecture. They can't see the app communication to the servers. Have no way to support app problems. I am floored at how poorly this was implemented. Buy a different lock. This one sucks.

The app is so messed up every two or so weeks I have to reset the lock to get it back on wifi I have full signal to the front door using a netgear nighthawk router with a gig internet connection from spectrum this is ridiculous can you all just add a simple wifi reestablish option in the app to reduce this annoyance having to add fingerprints back each reset is not practical you all know this is going on and just giving us a generic response of call us is not great do something already

All of a sudden the app does not want to work. I do not have an email to update like I did in April. I am sitting here infront of the lock and its telling me I am not in bluetooth range (yes I have it on). If I was able to add a screen shot on this review I would. I have the updated app as well.

I've removed and reinstalled the batteries multiple times. The phone is paired to my phone. It still fails Immediately after submitting the new user. ...so my original review remains, even after customer support. This app is consistenly failing. The lock is constantly failing. What a frustrating product! It won't allow new users to be added so it's useless for the fingerprint lock function.

The app was okay. It was never great. But now even though I've changed the batteries, the battery's level still show that it's low And therefore I cannot work the lock through the app. Manually operating the lock works great.

Constantly tells me the lock is offline because I'm out of Bluetooth range even though Bluetooth is turned on and I'm directly in front of the door. I also keep getting emails to update my firmware but there is no button available in-app to do this.

Teribble app/system. Purchased the Halo Touchscreen, and it took multiple attempts to add the lock in the app. Once the lock is added to the system, the app goes offline on its own, and it's across the wifi/router system. Online support is not very helpful, and the options to fix the issue are the same for all issues. Even with the recommendations to resolve the issue, the problem persists. It is unknown if it's the lock mechanism that is faulty or the kwikset application.

This thing eats batteries like a human running to the bathroom! After the first two times, I decided to write it down to see how frequent. I have now changed batteries 11/9 and now again 12/21. I only use the door where this is located occasionally. Also, I try to turn off the app and Bluetooth when not in use. Still bad. As long as the batteries work, it's great. I think I'll try a different keyless system.

Don't use the app that much as I have it all managed through Alexa. That said, setting up the locks wasnt bad. Some UI issues and clunkiness but serviceable. REALLY wish there was a way to disable certain notfications in the app. It gets really annoying when having work done on the house and contractors are in and out all day. Every day. For weeks.

This app (and the Halo lock) continues to be a constant frustration. For something that costs so so much, you'd think it would work? It doesn't. My lock is constantly offline. I have dozens of other IoT things that never lose connection and are always available. Even when the lock pops back online, I can not remotely lock or unlock with the app. Refunds should be offered until the locks can be reliably fixed.

Worst app and locking system ever! I would rate it a zero if possible. My first electronic/wifi lock and it's horrible. It worked fine the first 2-3 weeks after install, now it stays offline, never connects except by Bluetooth when I'm home, don't send any notifications of when it's been locked or unlocked!? It's so bad now it won't even let me clear the lock history. Just a waste of time and money. I'll go with a Schlage next time!

When selecting the end date, the app opens the calendar to the current month instead of opening to the month of the start date, which is a poor UX and costs extra time. There needs to be an option to sort the people by the dates that they have access.

I have been locked out of my house 3 times now because the app isn't responding, offline or the lock doesn't want to accept my fingerprints. Kwikset needs to create a fix before they become liable! Kwikset, none of your suggestions work and the app hasn't responded in 2 days. It keeps crashing. Find a fix please.

Works well stand alone. Can't connect to google home or assistant. Kwikset Home App needed but can't be found. I have a Halo lock. Connecting this app to the google assistant is not possible.

Our lock is fine but the app is almost completely useless. Anytime we use the app we get a "jammed" message. The lock locks and unlocks just fine at the door and from the panel but this constant jammed message error has made the app almost entirely useless. The first few months we had it, it worked without any issues and now it almost never works.

Unreliable! Like others, we use this for a vacation rental. The reliability is so bad that we have to leave a real key in a lockbox, because half the time it just doesn't work. How many times have I reset this thing and replaced the batteries? More than I can even remember. And, Kwikset, don't tell me to call your support line. By now, I could get a job on that line. This is the 2nd one of these. Why would I even try a 3rd one? Schlage is calling out to me.

What a straight up POS!! The lock and the app are terrible! Won't connect to my home wifi and after 10 reset attempts isn't connecting to Bluetooth!

4/15/2022. App is slow,NO UPDATE SINCE 2021 and it freeze so that u can not get out of it. Unless you close everything on your phone. I also is hard to change or add a fingerprint when it freezes. Then you do not know if it added or not until you press lock again.. kwikset needs more update and money towards this app!!! I have a halo lock..

Useless app. I am returning it. App keeps sending notifications for open/close every single time when I don't care, if I turn off notifications in Android system then I won't when battery is low. Kwikset response is to check the app for battery percentage, how inconvenient! Why don't you fix your app! How about not having a schedule or location based lock/unlock? Integration with Google home and Alexa doesn't allow for location based actions like lock and unlock. This is 2022 you know.

Worst product ever. You would think that for the price it should work as expected. It takes batteries and eats up batteries like hell, it goes offline 9 of 10 times, doesn't want to connect to bluetooth or wifi and router is within 5ft distance. I've uninstalled the app, reinstalled it and changed batteries but nothing. I think it only worked 1 time and the rest I have to use the key to get it, which deficits the purpose.

When the app works, it's great but it seems to not work more then it works. I've had this lock for a week now and I've have to do 3 factory resets and several take the batteries out and force close the app. If this keeps up, I will not be the owner of this lock, I will be returning it. Kwikset needs updates to the app or something.... I am a long time Kwikset lock owner but this Halo Touch, as cool as it is, is realty making me not like Kwikset anymore so let's get with the program, Kwikset!!

The Kwikset Halo lock makes an awful sound when locking and unlocking. The app constantly comes up lock offline or needs firmware update. I called today and the technician helped reset lock, which was made easy because the technician took his time to go through it. But even with that it still is noisy, and app keeps dropping offline at home and while I am out.

The app kept freezing so it took 6 attempts to register my account. Now I'm getting notifications every single time the entry door to multi unit building opens... I should be able to turn off the notifications, but that's not an option. This is not the experience I was looki g for when I bought a smart lock. Maybe I should have gotten a nest