Live chat-Zoho SalesIQ

Good app. Get rid of battery saver override. If i want to prevent that, there is an exclusion table in battery saver to ignore the app. I will do it there if i need to. 5 stars when you make statement you have reversed that and actually done it. Thanks in advance.

I have a peculiar problem on the app. It used to notify me of incoming chats thru full screen notification, sound and vibration. Off late, all the three types of notification has stopped. I have Re installed the app many times but result is same. Since it does not make a sound or vibrate, I miss most of the chats. What can be the problem when I have made no changes in the settings? Other than this issue, it is a great app

This application has some bugs It is continuously giving notifications and it does not give the pop and also not showing correct visitor's information Please rectify.

This app needs a lot of work. How come a chat will come in and you try to pick it and it will just be rolling. The annoying part, it will not stop rolling except you go to the Web and pick the chat then it will balance on the app. This doesn't do justice to the purpose the app was created as it suppose to be easy and very handy to use. Sometimes, chat comes in but one can't get a notification of the chat while all notifications is active.

With this version it's hit and miss on whether i can pull up a missed chat. Some pull up as expectwd, and others it just spins indefinitely, forcing you to give up and back out of the chat details. This version follows a major update on the salesiq portal so i'm sure there's some sifting to be done. Desktop web portal works just fine, and the last time there was a major salesiq remodel, the android app had the same issue. It was eventually resolved and this time i'm sure it will as well.

The push notification is so unreliable. We are testing it with three mobile phones. One never receives any notification, one receives some times and one receives always. We made sure that the app is not battery optimised.

App does the job very well.. what it is meant for.. It notifies in realtime a out visitors visting your website.. But onething that should be added is the custom notification tone option. It should be made selectable, as visitor arriving to website and initiating chat is an important event.. So custom notification tone will help to draw immediate attention

I am facing a big issue of connecting with visitor . After accepting a chat it shows connecting scroller rotating on screen top section and not able to send the chat message and takes lot of time, even more than minute. And till the time it connects visitor is left . Horrible App. Need it resolve it immediately. I am planning to end my subscription just it dont connect on time .

Hey the app is really slow! Consecutive updates completely spoiled the features of the app. The app shows the notifications after the visitor is gone most of the times though my network is fast. Couldn't see the visitor information.

The app is getting worse after each update! Can't you simply test the app after updating it and putting on this platform? Are you really serious about this business or not? User interface is completely pathetic and very hard to operate. You can't even tap and open a chat on your screen so what's the use? The app is lagging a lot. Some serious and experienced developer must look after this. I wish I could give you 0 star.

The app is very useful especially on the go. However, a dark mode would be a very nice addition to that :) Or atleast a dark theme, like the other themes available in the app

This app is good but unfortunately on my mobile device when I am active or say available I don't get the pop-up and the chat get missed, which is unfortunately annoying and I use this application daily for my work, unless until I open the app it won't show me the incoming chat and sometimes when I even picked up the chat through my pc I get the sound as pop-up on my mobile but can't see the incoming chat which I might have picked up from my laptop. Kindly get this fixed which I feel very annoyin

What was this update about, I am unable to reply through mob, only through PC n laptop I can reply, from mob even I reply it doesn't reflect the other side. A big platform like Zoho having this bad communicating app is very disappointing, this only brings our credentials down to our organization as we are unable to reply to our customers well.

Seriously better than Intercom.io - Zoho is undervalued, this app is SO nice and easy to use. It provides tons of useful info about my site visitors and ensure my team never misses a chat. The voice call feature is amazing and simple to use. And when combined woth the Zoho CRM, the visitor data becomes extra useful.

Application Notification is continuously coming once we has been accepted the chat. Please fix this bug. It is frustrating noise and can't focus in chats.

Not alerting new user sometimes and sometimes it just loads loads and loads only... even incoming chat starts to load and we hav3 to wait for the loading and then pickup the chat... its irritating and i want to switch zoho sales iq now. Please suggest your competitors. Thanks

There seems to be something wrong. I'm unable to change the profile image. Every time I select the image, the app just crashes! I need help please

I am facing critical problem sometimes of sound notifications and also vibrate notifications not working .For that reason I missed visitors sometimes. I reinstalled the app but problem still exist. Please solve the issue permanently

A good application for customer support management however misses notifications sometimes. And keeps vibrating if even if i am on a phone call.

This app helps you draw in visitors from your website. I've definitely seen an increase in closing percentages from our site! I highly advise you to download and actually use it.

This app is extremely slow. Sometimes chat closed automatically. App shut down unexpectedly. Please work on it.

notifications for new visitors are not working with Huawei P20 Pro. I am unable to solve it. Did you face anything like this before? it works well with Iphone tough

This version is trash. It never shows or notify a chat. Always loading loading and loading only. Let me know how i can revert to previous version?

Generally good. Connection of app to server sometimes problematic. Web page http version is better in this respect. live chat is brilliant

Brilliant app but only one feature expecting that we should be able to see the past chat or chat history of at least one week..

Great tool! Very easy to set up and use. You don't need to be very tech savvy to set this up for your website. Zoho is awesome.

Its freaking amazing!!!! Since using this magnificent app ive attraacted a lot of customers and i love it because it gives me data and the amout of customers that visited my store.

Love the app! I think there needs to be a way to block scanners/bots. But the app is very powerful.