Category : Entertainment
I adore this Elmo and my toddler is growing too love it too. The play along games are freezing up and the touch feature is glitching. Tried playing cooking with cookie and there was no audio from cookie andit froze at the cookie cutters. The find the animals one wasn't working either, it was almost impossible to click on the animals. I tried to restart it and the tablet it's on. Tablet was fine, games on app not so much.
Loved it until it became incompatible. I bought this for my son's 2nd birthday. He's 3 now and actually wants to do more with his Elmo, but it's not compatible with newer phones so it's just a waste of a lot of money. I don't understand how the app can't update to be used with newer phones. I've got a Samsung Galaxy S9+ so it's not like it's a brand or type phone that isn't popular.
This app worked years ago for our first son. Tried to change name for our second child and it doesn't work. I can change everything else but the name. I even did a reset and still no ability to set child's name.
It has a lot of cool stuff but only 3 games, and the games don't vary based on the content or difficulty settings. Need more games, would be nice if there were an option to add them as we go.
Horrible app. Hasn't been updated in 3 years! You have to own certain phones in order to use it. Wont connect to my Pixel 2XL. I'm not switching phones in order to get one toy to work.
The FLASH CARD game does not work for child or parent option; the screen freezes on the blue Games title option screen. Elmo also does not respond to flash card when connected. I also still am unable to customize my childs name always times out despite fresh batteries and elmo being less than 2 feet away phone.
This toy is only compatible with up to a samsung s6, so if you have purchased a phone in the past 4ish years...it won't work. So since it has already been opened, all we have is a super expensive Elmo stuffed animal that is really uncomfortable to snuggle with.
Waste of money! This product worked once and now the app is no longer compatible with most products. I have a Moto Z2 Force and Moto X Pure, there's no reason it should no longer be compatible. Now I have a useless elmo doll that literally does nothing now that he cant connect. What a SCAM! How is it even legal to sell a product then change the compatibility on the app needed to make it work? I will not be purchasing products from this company in the future. Time for a lawsuit!
Was great then got a new phone and not compatible anymore for some reason. It still had the personalized settings until I reset it thinking it would connect to my phone. Now its factory and not personalized anymore. Shame on you for breaking kids hearts. "Elmo not saying my name daddy" is what I hear now along with many other parents.... Its evident that this item is still selling and or being used. Why no update since 2016Please update to make compatible with current android or iOS... PLEASE...
Have had this toy for a while and had to reinstall the app on my phone. Now I can't set up my child's name anymore (as many others can't in the other reviews). Really disappointed.
It's ok, just basic. My mom was excited to get this for her grandson. I appreciate his unique name being in there but there are just not many options. 3 short games and some sayings. I find the idea of my son listening to Elmo over me a little silly so I don't use those.
Can't change the name from our 6 year old to our 1 year old, and it seems I'm not the only one running into this or similar issues. Great job supporting your products Hasbro, or should I say Hasbeen.
My son's name is in the database, but it is pronounced incorrectly, and it's just not the same using "buddy" or something like that. Overall, the toy is cute and the app can be fun/entertaining.
I installed this app solely for the potty training feature and without expanding the description to read all about it. I didn't realize it requires the actual Elmo doll in order for it to work. At least it was free.
Once upon a time, this product was great. Trying to download this app on my new phone Samsung Galaxy 8 and its still at 50%. Great, I just put new batteries in Elmo, too. Come on.
Doesn't work with Galaxy s8 plus. Are you guys kidding me? You sell a $100 toy and don't even update the app to keep it compatible with current phones? Don't buy anything from Hasbro if it claims it's compatible with an app because that's a blatant lie.
I loved this app when I first installed it! But as of recently Elmo will not connect with our phone at all! No matter what Ive tried. If we could still connect, id give this toy and app 5stars!
Good fun toy... Ever gonna update? It's been 4 years?..... I read a few reviews on for people with newer phones... Did you save your old phone (s), try that? they still connect to Wifi... Just suggestion maybe might help... Thanxxx
This is a bad app becuase: 1. It hasn't been updated in 4 years. 2. It needs access to files and BLUETOOTH. BLUETOOTH. Why would it need access to bluetooth?
It wants to restart all the time and it needs Blutooth. Like. No. Not gonna happen. Let's play something else.
APP needs to download more games and options might uninstall and take Elmo back unless they update the app.Ill give 5 stars if this happens my child grew tired of just 3 games etc .
Trying to customize and it just keeps freezing and having to reconnect alot. Horrible app
App needs to be updated to support newer phones. I upgraded to a Galaxy S9+ & it's a real shame I can no longer use this learning toy for my son. PLEASE FIX!
I've followed every step, but I can't bluetooth connect Elmo to the app. It always says not found.
Wish they updated the app. Kept this elmo for my baby and can't use it the same way. Total bummer.
i really like elmo app, but i cant remember the password and i cant find an option to change it.. very frustrating...
My son loves this toy, but it will not allow us to put his name in like we are supposed to. The app doesn't load the list of names. This needs to be fixed.
The app seems fun for kids, and the Elmo is super cute and plays along, but my son doesn't have very good fine motor skills and is constantly closing out of the app trying too peel cookies bananas. Once he closes out everything starts all over again and it gets to be very frustrating for him. I think they should fix it so it isn't as easy to close out of the app. Many other apps make it difficult for children to close out of and he does good with those