Category : Lifestyle
They take you off schedule without any advanced notification. Also tech support are known to do that just to be petty. Do not waste your time.
I worked this app as a driver with my own truck obviously and this has got to be the least worth of anyone's time. Value your time!! And don't waste it here!! Worked 1 8 hour day with a helper earning $100. And 1 8 hour day as a "Lite" (just pickup and the driver, no helper) which is also what I mainly went into it for in the first place, and that day - $0. Nothing, nada, ZERO! It was a "scheduled" 9 hour day! After 7 hours, I was done. Signed off. Absolutely horrible and not a single $ to show.
The job is okay, the pay is decent but they DO STEAL MONEY, idk if it's the stripe payment platform, or what but they will not pay new tips, I got half of them after I emailed customer service. Lugg support is a joke ! They won't respond unless u.bug them
I am a helper with lugg and thoroughly enjoy working with them. Lugg services some areas in CA for now but is definately growing. The app for lugg workers is simple to use with an easy to read and understand UI.
This transaction was terrible. I purchased a massage chair online that I wanted moved from San Jose to Fairfield. I was quoted 300 which I know was a lot of money for one item. I paid this amount knowing that this was a heavy item and it would be difficult. I added in my request that this move would require going up a flight of steps at my house. The mover left the chair in my garage and now I need to hire a different company to bring it up. Don't waste your time lugg won't help w disputes.
Is a good way to make steady money once your priority level goes up. Only problems I have are we aren't busy enough here in Arizona and when I go to sign up for work at 8:45 pm nothing shows up till 8:46pm and I end up getting what's left over. Support could be quicker also.
The app is fine, but Lugg Support will "fire" you for lack of a better term. No questions asked, and they will not be bothered by point of view.
Careful with trying to work with Lugg, they will ask you to work if they give you a bonus and not follow through! Very shady and unprofessional of them.
Lugg is the poor man's movers. They pay as little as they can and you make around 60% of the total project cost. Sure they reimburse you for some gas...at $3.20 a gallon. Gas hasn't been that cheap in years. When questioned about it they say they are talking about maybe changing it. If you thinking about joining this app think twice or thrice. You have to take whatever shifts they have available and do whatever job they send your way without question or if it makes financial sense.
The Support Team is verbally abusive and uses threats and intimidation, in attempts to force Drivers and Helpers into unsafe situations. Be careful.
This app is good... but will cut your water off fast with out asking question, With that being said if you have a family to feed or alout bills this app isnt for you they will cut you off for 30 days so how are you going to support your family...My advise get the app dont have it as a primary job this company is unprofessional
By far the worst app i have ever delt with. Dont waste your time. Just do amazon prime or something because this not it chief.
Terrible company to work for the first i got $200 in less then 8 hours then the following week. Sameday made less then the minimum wage. Plus they make you buy moving black, dolly, tarp, plastic rap, and straps.
Lugg is horrible. Stripe is even worse. Almost 1week going back n forth with lugg and stripe support and still can't cash out. Support is non existent. 10.5 hour day and I basically made (67$) minimum wage or worse. Worker beware!!!! Support seems like computer generated msgs, but when it comes to getting you to work they will msg you every 5 min.
Got hired from lugg about a couple weeks ago, and Just got fired today, me and my helper just because we didnt want to travel 35 mins to go pick up a stupid couch. Our zone was San Diego, and the pickup was in carlsbad. That's not San Diego. Lugg you need to have people that are local for certain deliveries if you wanna keep your employees. Just last week your ratings were at 2.9, now their a 2.7, keep it up and you wont have anyone. 🖕
do not. I repeat do not work for these guys. they are liars! you may have actual days where you make less than minimum wage! even when its busy! do not fall for this scam unless you own a truck. if you want to be a helper you may not make minimum. I didnt after 3 days of this.
Being locked out of this app rite when i need to schedule..thanks
The best service it's like uber
Don't waste your time at all if you have self esteem! The online customer support team are an awful bunch. You will be spoken to as if you are a child being abused by horrible parents. If i could give 0 stars I would. This platform is not designed correctly to call the workers outside contractors. There will be a big law suit if not many law suits. BS company!
they want slaves not actual employees that get paid by the hour or salaries. good luck drivers out there that always ask for proper treatment :)
LUGG makes Magick with their Killerapp and you get to deliver fantasyland, but who is held accountable when things fall apart? Trust, but be wise, beware of fratricide.
Worthless. Never paid me. Contacting the BBB... Dont buy into this BS!!
A total waste of time and money, the supervisors and managers are rude and disorganized.
Trash as company and help support. Cons: -Sit at Ikea for 8-10Hrs/day for $108 for Helpers. Even if you do get trips, it's not worth the gas for the Drivers. -Lugg support team says you're guilty until proven innocent. They will kick you off the app for 3 days if you make any mistakes or voice your opinion not in their favor. Then after 3rd day, make you write an apology letter explaining your actions as if we're in the 3rd grade Pros: tips from customers.
A driver told me they hire ex cons straight out of prison. This is scary hearing this since they are walking into your personal home.
If you want to work 8 hours for 20 dollars download the app this company treat workers with no respect very unprofessional
Work when you want my a**. Ask if we can leave early and they said no. Been waiting for hours now. This is not the first day it has happen to me. Their support is terrible.
Company is a scam. Will adjust your income to below minimum wage after these thieves make more than both helpers!
Find a different job
Overall, a terrible experience. I was a 5 star driver for them and I loved helping people out. I put many many miles on my vehicle for this company only to be demoted for when my vehicle required new tires. The stints they will pull on their 1099 independent contractors will also carry over into the overall service. It's hit or miss with them but I would suggest doing your due diligence and checking with other apps as well. The Ratings tell the story.