Lyft - Taxi App Alternative
Our app is cheaper than a taxi, faster than the bus, and easy to use
• Getting Started: After downloading Lyft and signing up, simply open the app and request a ride.
• Paying: Never worry about having cash for a cab or the bus again — with Lyft, you pay through your phone. It’s easy, fast, and secure.
• Split the Cost: Easily split the cost of a ride with friends through the app. No more IOU’s.
About Our Drivers
• All Lyft drivers pass comprehensive background and DMV checks before being approved for the service.
• Drivers are rated by passengers and only the highest-rated drivers are allowed on the road.
• Lyft provides a first-of-its-kind $1M liability insurance for total peace of mind.
Join the millions who’ve chosen Lyft instead of a cab for commuting, going out at night, and getting to events. Next time you need a ride, skip the bus, taxi, or car service and choose Lyft.
Category : Maps & Navigation
Reviews (22)
For the last at least a dozen times I can use the app to get to my destination. However when I'm done 10 minutes later I cannot reorder a lift as for some reason I am still stuck in the original screen from when I was getting picked up. It will not clear so I have to end up taking a cab back, because for some reason after the driver drops me off I cannot go to a clear screen and order a Lyft to go home. I mention this to all the drivers and they have no idea why
I can't understand how the app and website for a well known service can offer such a horrible experience. All I wanted to do was schedule a ride for someone else at a certain time. There was no way to schedule a ride and also change the rider or at least just leave a note. When I put in a certain time, all those options disappeared. If I selected another rider, the option to schedule disappeared and I could only get an immediate pick up. Super frustrated with the scheduling experience.
It is a fine app, however rides can easily jump people depending on what I assume to be priority, there have been people I gave a decent tip to but forgot to rate and probably tanked their scores because there is no way to go back on it. However the biggest problem is how it just flat out does not work on data half the time.
Scam ride share. I was charged while a driver was giving a ride to someone else. The driver got paid from both me and that person from both our accounts. Customer service refused to refund. I ended up paying and never taking a ride. Then I asked them to remove my credit card from the app so that I can close the account and not worry about more scam charges, and guess what.... They refuse to remove payment information. So even if you delete the account, they keep your credit card info! Beware.
90% of the time, it's crashed. I couldn't put in the destination, even if i did it manually (find it on the map myself) the app couldn't let me do anything. Trued uninstalling and install it, not working. Force stop and start again, still not working. I gave up, taking my business back to Uber because this app just doesn't work.
On 04/25/22 I used the app to get a ride. The total distance of this ride was only 2 miles. I put in the drop off address and then was told by app my ride would be there in a 3 minutes. This is typical. I was picked up in a beat up Ford escape. When I get to my destination a few minutes later(which is approximately 2 miles away). I look on the app and was charged 40.00 dollars for a 2 mile ride in a clunker. I did not select any special features on the app. This is a total rip off..
Service and drivers are good, but the app, which is what I'm rating, has created a new issue (or new to me). The "confirm and reserve" button that was introduced is to me a consumer concern as it DOES NOT show pricing before booking the ride. You have to back out to get the pricing options. This needs to be changed to an opt-in option at best. With demand pricing, this option can best be seen as a lottery game (one in which only lyft wins).
The scooter didn't work, so I hopped off and ended the ride. Except the app doesn't work either, so I went to support, but the multiple choice help page doesn't cover that and there's no further help options I can find. A lot of these issues existed last year too, but what a start to the season to run into all of them at once. I guess what I'm trying to say is use someone else like NiceRide or Uber or Lime
Still a bug where it sometimes chooses a different driver when you minimize the app... It says you can minimize it and it will let you know when the driver is close, but then a push notification says a completely different driver will arrive. Sometimes much later than the initial selection. Happened three times in a row this time.
The app is difficult to navigate. I scheduled a ride. Noticed the drop off address was incorrect. The app would not allow me to edit the address. Additionally, when I attempted to schedule a return ride, it kept entering the same incorrect drop off address(now the pick up address). Submitted screenshots to these help feature. They are still working on the issue...I guess. Got tired of waiting for a resolution.
It's simple to use and it does what it promises. The one thing I didn't like was that sometimes when I request a ride; they keep switching drivers, sometimes the new driver is closer which is good, but then it will switch a driver that is further away, which in return prolongs the waiting time. I also like the fact that they offer the public transportation information like routes, prices, and arrival times. Overall it's a good app and service.
Beware! Pricing is not accurate! The app functions well enough and is easy to use, but if you use be sure to take screen captures of the prices offered for rides because sometimes the price actually charged ends up being two or three times the original price cited, and the built-in feature to dispute the fare is pointless.
The navigation system that Lyft uses is faulty...my drivers always go the longest route possible and have problems locating where I am for pickup. I give the same work address every trip AND have told many drivers about this problem but it keeps happening. I don't know why it's incorrect but once you've been notified that it's a problem it should be fixed.
They charge a $5 fee for cancelling even when the driver is dropping off another customer and the wait time is long. There is a good chance of waiting the full time for them to drop off and getting cancelled on/passed over by the app/driver when it's your turn and then you have to wait again. It happens a lot and nobody credits me $5 for the inconvenience. Why should I be penalized for being able to find a faster alternative?
The latest updates broke the app. I can barely even load into the app, and when I do, it just sits on a blank screen for 10 minutes. It OCCASIONALLY works after restarting my phone twice, but the bigger issue is that Lyft has a dev team that only consists of 3 monkeys and a typewriter, so none of these issues are being fixed.
App is glitches, I tried to cancel a ride because I didn't need it at the time, and couldn't because the app wouldn't show me the driver or if it had even found a driver, just notifications and the screen to put in your destination, I tried uninstalling and reinstalling and still same problem, ended up getting charged for the ride and the cancelation fee. Please fix this app.
Unreliable, expensive and poor customer service. Every time I've been in a position where I needed to get home in an emergency, they've been slow. The app assigns you to drivers before they accept you and you can wind up waiting up to an HOUR before the app communicates the error to the customer. Today, I needed to get to work within an hour (my work is 7 miles away) and the app kept freezing, assigning and reassigning me to drivers to the point where my phone crashed. Late to work...
Since the update I am getting a error message says something wrong error loading. As well when my driver comes to pick me up the correct address is put in cue but they received another address 1.5 miles away. Each new driver has either marked as a no show and I lose my ride and miss my appointment. I have done everything to fix this contacted Google maps as well. Please fix app so I can use. Thank you
The app works fine when I turn on VPN on my phone. But the app is not usable when directly on my carrier's network (T-Mobile) - addresses suggestions are not loading in a reasonable time and the app is just acting like the internet connection is extremely slow. It might take several minutes to place a ride request. Of course for most users in this case, Lyft app closes and Uber app opens. I hope it is a bug in Lyft app and not T-Mobile intentionally throttling Lyft traffic down.
"limited availability" means extortion. Very few drivers and prices can vary from $9 to $80 for a 3 mile ride. No rhyme or reason. Just taking advantage of people. WAS better than Uber but that's long gone. 95% of the app is used for push notifications promising rides that aren't there yet. Need separate options to rate driver and one to rate apps performance.
SCAM. Prices are complete BS. Oh, I can save $5 by waiting 30 min? What about when my driver is constantly taking wrong turns and adding to my pickup time? Where's the discount for when the service is messed up? All these things to charge the customer more, but we have no say when the app falls short. What an aggravating experience everytime. Different prices for different people at the same time. Refresh and it's more expensive. Just garbage.
App completely crashed at the airport and didn't even tell me the price of the ride before I even booked it. After waiting a few minutes of getting no information of a car or driver, I canceled the ride and was hit with a cancellation fee. That's BS. Your app glitches and somehow I'm getting charged. Scammers! At least let me know how much my fare will be before I book it, that's clearly a glitch and I shouldn't have to pay for a cancellation fee!