Maven

Zipcar is 10x better. Prices are comparable, and the Maven cars are kept in good condition. However, they precharge you $75, and the car is unlocked through the app and sometimes doesn't work / is slow. The app works only half the time and has tons of issues, ranging from inability to connect to the car and inability to connect to the internet. There's absolutely terrible customer service with a reimbursement team that is super slow and denies you a refund for problems caused by their service.

I reserved the car for a whole day and made plans accordingly. When I arrive at the car, the app doesn't show reservation on the account. I called the customer service and they said they can see the reservation on the account but their reservation system is currently down and they cannot help me with my reservation. Worst experience. In the past I had the experience of car not getting unlocked. I would recommend not to make important plans based on maven reservations. Their app is very very unreliable. Never coming back to maven. Thanks for a wonderful experience.

The only issue that I find with the app is that it takes a very long time to pull up invoices. Sometimes it requires closing the app completely several times. It isn't my internet connection at home or mobile. Additional feedback has to due with support. The local teams are fantastic! I have 3 stars because the phone support team is incapable of assistance other than making a payment and answering a few questions. Some are easily flustered by questions. Not great experience 50% of the time.

I gave this app and service a second chance (2 * rating before). I'm currently unable to start the car because the app won't connect. I will be late returning the car because it won't connect but more than that I am missing meeting a friend I haven't seen in a long time. I am definitely filing a BBB complaint. Absolutely unacceptable. The fact that the app doesn't work makes this a dangerous service. If you can't unlock or lock the car means that any safety measures GM cars have are obsolete.

Seemed like they had finally worked out the issues with their system, but I just had another horrible experience. Car was not on the right floor of the parking structure, took 45 minutes on the phone with a rep to find it. Was told that I could return it an hour late without incurring fees, but the app stopped working after the official reservation end time. Had to take Lyft to get back.

The pricing is misleading. There are mileage fees despite not appearing on the listing, and worse, despite the service being advertised to me as not having mileage fees. Edit: The producers have provided the same comment they provided to me during my discussions with them. It does not address the two issues here. First, the service was advertised to me as having no mileage fees. I joined during an early pilot period so possibly this changed, or possibly they simply mis advertised. Secondly, hiding their overage fees on a multi-page legal document while making zero mention of them on the pricing page page for the rental car is misleading price. Their reply here shows the root problem, despite being given ample opportunity to acknowledge the problem with clarity and misleading advertising, and to rectify this problem with their customer, they refuse to acknowledge either problem and continue to point to a lengthy legal document as an excuse for misleading advertising and pricing.

Tried to use Maven for the first time this afternoon and was unable to get into the vehicle. The app continuously tried to connect to the vehicle and never connected. I called the support and they were able to unlock the car but I had to cancel an appointment because I did not have a way to get there. The rep recommended I reinstall the app but at that point the ride said "completed" (I did not mark the ride as completed so I am not sure why that happened) so I could not try to see if the app could connect to the vehicle. Also I am unable to edit the times on my current reservations. I get a server error upon saving, so I have had to cancel and create a new reservation rather than edit. If I cant get it to work this afternoon I will be stranded and forced to take an Uber - that will be my last attempt at using this service.

When i can get the app to work, it works great. I love this service, but have had trouble 3 times with the app not working. I called for help & had to uninstall, then reinstall it to get it to work. That used a lot of time up. One day, i had to walk bloks to find a library to go get wifi service to even get the app to reload. They never offered any extra time or discount for the time that their app wouldn't work. Other than those 3 times, I've had good experiences.

This app was a lot more dependable in the early days. The more it gets updated the more issues it has. Bluetooth can't connect to the car, lock/unlock the door infinitely hour glasses, ending a trip freezes the app before completing. Beware making a reservation to start "NOW" does not mean NOW ...lol..it's at the earliest 8 min before the next 30 min window. E.g. if you select "NOW" at 11:31 am it means you can't unlock the door until 11:52 am. The NOW option is completely misleading.

was very intruiged and i must say initially a bit wary of how this all worked. took the plunge and the experience was excellent!! no communication issues with the phone and the car, seamless entry locking unlocking, all went perfectly! 10/10 would bang. also maven app makers, you should put an option or add one to be able to share the ride once completed on FB et al would be an awesome marketing idea! 😁

This was my first Maven rental since the last app update and it worked better than previously: smoother & faster at start, no need to restart phone to unlock car after an errand, etc. If good experiences continue, a better rating will be in order. Confirmation of trip end (after pressing "end trip" in the app) would be a welcome feature - it would help the process go as smoothly at the end of a rental as at the beginning. Maven's customer service gets 5+ stars. It is consistently stellar.

I just want to have a quick peek at the app but they won't let you even start without full registration. I mean driver license and credit card info. Jeez! What a user experience! [Updat] GM customer service mention that there's a guest mode apparently, but I can't find it. The main page has two buttons: "Sign up" and "Log in". When you go to "log in" you have to enter your email/password to proceed or go to "sign up" section. Or click on "forgot your password" link. There is also a link to help section. In the "sign up" section, you'd have to proceed with the usual registration steps. [Update2] GM insist that there's a guest mode that doesn't need registration. But unfortunately that feature is only available in the US. I'm in Canada and that mode is not supported.

The worst car share service imaginable. The last time I rented from them a few months ago the car was completely missing from the spot. Had to call customer service and run around a parkade chasing the sound of a blaring horn to find a dirty car with almost no gas and was late for a meeting as a result. Fast forward to today, reserved a car, found the car, but the app doesn't work. customer service told me I had to redownload the app and then go through more troubleshooting. TL;DR Avoid!

Compared to all the other car rental/sharing apps this one is overpriced. unless you decided you only want a car for an hour? I dont know many people who would choose this over Turo. Here's an Example of pricing in the LA area; You can rent a Chevy Impala for 9.50 an hour or 95 a day. On Turo you can rent the same car for a whole day for 25 dollars from the examples I have searched. I do not recommend this app unless you only want a vehicle for an hour. Even then I'd choose Turo.

Cars are great when it works. Massive issues trying to change my method of payment. This would be okay, but customer service is frustrating and not empowered to do anything. They read monotonously from prompts, and when those prompts don't work they submit a ticket that takes who knows how long. Anyone can read a troubleshooting list online

DO NOT USE THIS APP, IT IS A LATE FEE SCAM. USE ZIPCAR OR ANY OTHER COMPETITOR INSTEAD! The app is slow and buggy as hell, which is a major problem when you need it to unlock and lock a car! It will even free when you try to end a trip and then charge you a late fee for not ending it! I used Zipcar for years and never had a major problem that couldn't be resolved through customer service. I use Maven once and I have so much trouble unlocking and locking doors and they charge me a late fee after I returned it early.

INSPECT YOUR VEHICLES. I found multiple damages on mine I needed to report. Got the car unlocked with my phone but once I came back to unlock the car again it wouldn't connect to the car. 15 mins later with customer service I was told to uninstall and reinstall the app which ate up my time. In the end I was lucky I was able to extend my reservation so I wouldn't be charged. I only needed 15 mins because of traffic but had to select an hour, of course no credits for unused time.

I have used this service twice and both times the car took upwards of 30 minutes and lots of restarting my phone and restarting the app just to get my phone connected. You have to fight tooth and nail just to get a refund for your trip even though its Maven's fault. I was late picking up a family member from the airport, and I was completely stranded when I was out doing errands.

I'm obsessed with Maven. I've never seen such an easy and seamless car rental option before and will not be going back to a Budget rental, Enterprise, etc. Super quick, easy, and with incredible amenities (gas/insurance included, wifi, charging cables). Have used Maven a few times and every time has been a phenomenal experience.