MBTA mTicket

I can't rely on this app. Every once in a while it randomly stops accepting any debit cards. Same error. I've checked my cards, with the banks, everything on my end is fine. Last time this happened I had to uninstall and reinstall the app a few times and the error stopped, but that isn't working this time. I emailed last time but honestly it didn't help and I don't want to go though it again. Guess I'm back to buying paper passes at South Station, seems to be the only reliable way.

This app is okay but it has one really annoying "feature" and that is that you cannot add a payment card prior to making a purchase. I ride the commuter rail very infrequently and for whatever reason it lost the card info from the last time I bought a ticket. I'm not good with the on-screen keyboard on my phone and when I went to purchase a ticket just now, it took forever because I had to re-enter my credit card info. It would have been much better if I could have done that beforehand, but that apparently is not possible. Also this is NOT the fault of the app, but the fact that the commuter rail and subway use completely different payment systems is ridiculous. A CharlieCard would be 10x easier to use than this app.

I visited Boston for the marathon and stayed in the suburbs, using commuter rail to get into the city. I found this app to be very streamlined and easy to use. Basic in a good way, y'know? I don't need a bunch of bells and whistles.

The stations nearest me don't have manned depots so this app is essential. It is so easy to use and allows me to buy tickets in advance when planning a day-trip or multi-day vacation. System wide schedules are easily accessible, as well as street maps and station info.

COMMUTER RAIL ONLY. Doesn't work for the subway. This isn't clear in the app's description. The app works well though - and you can use commuter rail tickets to enter combined stations. (I'm not sure fare enforcement would like that though...)

Great app. Would love the following features however: Widget for displaying active pass on home screen. NFC support for the T and bus. (Probably asked often but I would like to reiterate interest in this) Ability to automate future payments.

Limited. This app is strictly for purchasing digital commuter rail tickets. Any other functions just sends you to the mbta website. If you are a regular commuter it might be useful. I prefer physical tickets/passes for reliability anyway.

In the most recent version of the app, I am logged out regularly (where previously, I'd remain logged in on my phone indefinitely.) I understand this is a security feature and that maybe not everyone protects their phone with a PIN or password or biometric like I do. But still, picture this: - On my way to the train, not much time to get there. - Try to open mTicket to purchase tickets. - Oops. Logged out!! Do not remember password (keep it in a password manager app that I can't access from my phone.) - No ability to log in with biometric (fingerprint). - No mTicket = no ticket = no train ride - Sit and stew in Pike traffic instead. (And lost revenue for the commuter rail) Can you please PLEASE allow the user to: 1. Customize their session time. (I would choose indefinite, since my phone screen is locked all the time.) 2. Log in via biometric (like fingerprint) if their phone supports it.

Have no other way to get home but commuter rail or an expensive uber. The app won't work at all. Tells me there is an unexpected error every time I hit any button on the app to try to purchase a ticket. Went from a great app to useless. I uninstalled and cleared cache and data and no change.

This charged me $40 without even giving me a ticket. Garbage. And no number to call for service. Idk where all the positive reviews came from but this thing is a scam. Update: The money was refunded 1-2 days later. However, I still think it's easier to just buy a ticket on the train with cash.

Good app. Works well and is relatively easy to use. Has the schedule which tells you when the trains are coming and can let you buy tickets online. Basically a solid app for its intended use. No problems so far.

I use this app a lot, has not failed yet. Just changed phones and I am unable to retrieve my account though. I got the prompt for my email but the reset code was never sent. I've tried a few times. I hope I do not have to lose the tickets I bought on that account.

Great! Well done, MBTA! No complaints about this app, does exactly what I need it to. However, one thing I wish is that the MBTA machines for the subway would allow you to tap your phone if it has NFC for payments, and that this app would be the way to do it. Anyway, well done!

This app will not work on my Galaxy phone. I cannot purchase a ticket because the screen will not open wide enough to allow me to-never had that problem before. Kind of defeats the whole purpose of the app in the first place.

EVERY TIME I use the app it never works properly. When I'm either looking to change the direction of the train to the way I want to go or when I want to change the date to the day I'll be traveling ro check the schedule for that day. The app freezes up and won't change to what I need. I usual have to go in and out of the app until it allows me to. It also has problems when you want to go back to the previous page and it won't go back

I don't like the fact that you can't switch between devices. After 3 you have to call. Please get rid of that limitation and leave the ticket wallet on your server. And the security of having to re-enter the code on the credit card every time you buy a ticket should allow a fingerprint instead.

If you're in an area with no ticket booth at the station you're at, this comes in handy. If you're planning a trip, you can buy tickets ahead of time and keep them in the "wallet" in app so you're prepared for your trip. I use it whenever I'm going to Boston.

Schedules are needed. The schedule boards don't work properly and when trains don't run GPS we run late for work, but not counted against service times, of course!

App has gotten better but still logs you out far too frequently and does not offer fingerprint authentication. The app should be better at saving your login info and should offer a way to use fingerprint authentication like most bank apps and other transit apps do now.

Very easy to use, very visually easy on the eyes. Everyone associated with the MBTA system knows how to use it, and as a first time rider, it was pretty easy for me to figure out how to work.

I couldn't figure out how to load my debit card on. Called customer service (got a live person!) issue resolved immediately. (hint: need to go to "buy ticket" first. Then you'll be prompted for debit/credit card info.)

the worst app, I tried to pay with my credit and debit card but I couldn't pay, and never showed me my tickets, when I checked my bank account this app charged me almost 60 dlls, you should fix that part because is not a game when you are trying to pay and you don't receive anything

This has to be the worst and most confusing app ever made. Couldn't find any stations on the red line.

Logs you out every week or so, without even the option to use fingerprint...why is this more obsessed with security than my bank? As of today, cannot log in or purchase tickets, which is annoying when you are on a train, being asked for a ticket

Purchased a round trip ticket for the day. Went into ticket wallet and noticed instead of a round trip, I had two one ways going the same way. What good is that to me? Thanks for taking an extra $9.25!

It's ok. Recent update appears to have broken the app. I continually get connection errors and can no longer purchase tickets with the app.

Difficult to use, doesn't store information (i.e., senior ID or credit card numbers) well or accurately; really find it frustrating.

It's very good and convenient, but it's easy to mess up if you're new to traveling on trains like me. However, no problem I've had has been the apps fault.

Used this app daily for a while. Recently stopped working on my phone, I have to clear the storage and cache each time I open it. Guess I'll stick with paper.