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Mera Aspataal

मेरा अस्पताल (My Hospital) is a Ministry of Health and Family Welfare, Government of India (GOI) initiative to capture patient feedback on the services received from both public and empanelled private health facilities. It works through multiple communication channels, including Short Message Service (SMS), Outbound Dialling (OBD), a mobile application, and a web portal.
The application allows feedback to be consolidated, analysed and disseminated on a frequently updated dashboard. Analysed data will be used to improve quality of services in healthcare facilities. Thus My Hospital aligns with the citizen-centric MyGov platform of GOI which allows patients to connect with the healthcare providers and policymakers and to have their opinion heard and acted upon.

To know more, visit us at http://meraaspataal.nhp.gov.in

Category : Medical

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Reviews (29)

Ami. P. Mar 17, 2021     

The prpose of this app is very nice, but the is not at all working, given options are not working. Ex. Under the option "facilities" could not choose any facility options, not sure if anyother options are working and helping users to fulfill the goal. Also its magic to see the number of feedbacks are being displayed in home page.

Dr.. U. R. Dec 22, 2020     

This app is not serving the very purpose on the base of which it meant. Problems are as follows 1) After even registering, I can't be able to add my feedback. A black screen is seen 2) it is impresive that it covers all the department of the facility and provide the satisfaction score for a facility as a whole. Hence, I can not identify the department specific score such as labour room and maternity OT by this app and it is quite difficult to convey the score to national assessor for LaQshya

Nir. D. R. Jan 22, 2020     

This is indeed great app to promote facility improvements in the government hospitals. However, there are much improvements required in the app itself. 1. There is no option to provide the feedback. 2. I keep getting the same OTP message for almost 5 times. 3. There can be an option to login via fingerprint or pin number. 4. There should be provisions in the hospitals to get mobile number/email ids from the patients and send them a message with the link to this app to provide feedback.

Kir. k. V. Apr 29, 2019     

Unable to provide feedback even after login through mobile. No visible questions are available. Not useful app. Update it urgently. All government hospitals not covered.

Mar. L. Mar 12, 2020     

Yesterday I had also visited Safdarjung hospital, the experience was horrible, the app did not show that visit. Also there is no place to give a detailed feedback.

Raj. V. Sep 2, 2019     

Disappointed by the app,never show the last visit data,neither there is option for manual feedback nor automatic feedback.Total waste app by govt.

Gov. Y. Feb 10, 2020     

App is not updated since 2017. Receiving otp but app does not move to otp filling page. Again good initiative by govt but no taken care in maintainence.

adi. v. Dec 12, 2018     

A very needy app in enhancing the Healthcare system. please do fix the problems. getting the OTP after the valid time,cannot log in.

Dhe. T. Nov 6, 2019     

This app is not working at all. OTP cannot be received on registered mobile number after registration process. Hence, ratings cannot be provided.

Ani. G. Jun 9, 2021     

Overall app. not working properly, what's the purpose to developing the app is not fullfil, there are lot of things to devlope...

Sun. Sep 22, 2021     

This app should have had space to put in feedback instead of only emojis.That way we can share great experience we have had in govt hospitals.

Pra. R. Dec 29, 2021     

This application not working login , really need government hospital improvement not good staff in hospitals , but how to rate application not working

Kri. C. Jun 13, 2019     

under List of Hospital, Karnal hospitals are not there. Pls improvise your app asap and give us an option to report bug, feedback through app too.

SHR. S. Jan 11, 2022     

This app asks phone number.but after entering phone number it starts buffering and then it will not works further.

SWA. M. Jan 2, 2021     

It has only 3 option like dislike and neutral. Need lot of improvement. All government app are useless.

Ash. R. Nov 5, 2019     

App doesn't work! After the installation it doesn't send the OTP!!

Ani. C. Oct 1, 2020     

God the worst possible app. Does not register numbers, does not take any feedback. Avoid at all costs.

Dr. S. D. Nov 22, 2021     

We can't open it. After submitting phone no it's not opening at all

sat. s. Oct 2, 2020     

Unble to register in app due to otp not received ,I tried so many times but still not got otp ,,,पहले तो इस ऐप खुद का फीडबैक देने के लिए एक और app launch kro

yog. c. May 17, 2019     

all blank exept hospital area name. no Feedback option, no paient details , worst app. time waste.

Sum. S. Dec 15, 2019     

OTP didn't even come in my mobile.... what's the point of making such apps if we even just can't log in..!!!

Cha. K. Nov 18, 2018     

Pathetic App login does not work I tried to Login but I did not received OTP. Developer Please fix it

Bha. P. Jan 2, 2019     

Huge Troubles...For initial verification, SMS of OTP come 5 minutes later after Verification Time Out !!!!

Vij. R. Sep 8, 2021     

The moment i open this app ,after filling the mibile no. n language option , the msg pop's up is , " Something went wrong " Isnt this is to hide the medical.negligence of Govt hospitals...this is a serious conspiracy to gain media coverage at the first step but at ground level everthing is zero.

akh. k. Mar 17, 2021     

Not all hospitals are included , better to include all hospitals even primary & community health centers

Nav. A. Jul 2, 2021     

Not good,no details mentioned,and we can not feedback about hospitality.

Bha. P. Jun 25, 2019     

I pleasure for your step I have observed the app for all wing the empanelled list of Delhi Hospital is sketchy like ESI hospital except in this app further patient feedback functioing on zero tolerances basis

A. G. u. Feb 5, 2019     

Not sending OTP. I tried 6 to 7 times. useless app.

Pra. C. Apr 15, 2021     

Very good app, worked fantastically to register my feedback. Good initiative