Metro Transit

On the website as well as in the app when you go to select next trip it'll ask you to select your route the only option you have is "done". After you have selected done there is no option to actually select the route you want. On both the website and the app it kicks you right back out to the screen where you're supposed to select what you want do. Again if you click on the 'select route' it only gives the option of 'done'. There is clearly an issue in the coding. Completely useless.

Absolute garbage. Purchased tickets and received an email with a Redeem Now link that did not work. Reached out for support and was told to click the Redeem Now link - so helpful... Buyer beware, all sales final even if you don't get of the goods or services you purchased!

They now let you buy multiple tickets at once. App is still slower and crashes more often than the older versions.

Well. Im not even sure this constitute a app it seems like a glorified link that opens your web browser that's all it does .. I could be wrong.

Huge downgrade. Who designed and approved this as an "upgrade" to the previous? The previous app was perfectly fine, thus Ian huge downgrade. Nothing stacks, you can't buy things quickly, the interface is hard to navigate and all the buttons are difficult to differentiate from each other, you can't buy multiple tickets at the same time etc. This is awful.

Downgraded. The app used to be easy to use, but now all the tickets are just tossed onto the dashboard in the order they were bought, instead of having two buttons with the total # of tickets shown. And instead of being able to buy multiple tickets at a time, you can only buy them one at a time. TV is update is worthless and makes taking the bus harder.

To be blunt, I prefer the previous version of Metro Transit's App over this new version. Needing to purchase each ticket individually is annoyingly inconvenient. Also, the app isn't allowing me to make any changes to my account (other then editing my email/password.) I wanted to delete a credit card I added to the app, it doesn't allow me to (I'm not sure if this is a bug in the app or the way it was designed.) Either way... Switching back to cash... Using app only if an emergency!

It keeps showing that it has no network access. I've tried it on WiFi, mobile data, and both those with and without VPN, but none of those network configurations made a difference. Given that the app hasn't been updated in nearly a year, is assume it was no longer developed. Metro Transit could at the very least remove it from Google Play.

This latest update is a substantial downgrade. Identical tickets don't "stack" visually anymore, resulting in the need to scroll though a list of tiny text to find the specific ticket you need in a different spot every time. Way more button presses needed to activate a ticket as well. And most of the "tools" in the app still just link to online pages in the web browser.

Whoever designs Metro Transit's app/website really hates riders. The website got a redesign, which changed the app, so now instead of taking 4 clicks to get to a map to see where the bus is it takes 5 to 7 depending on how many digits your bus number is and 6 and a long scroll if you look up the number. This assumes the "View all schedules & maps" button doesn't need to be pushed a few times to work. I'm just bookmarking my bus' page on the website now. Much faster than the app.

Absolutely ridiculous. Slow, clunky, and I can no longer pay by PayPal, which I trust- I have to put my card information into an app that doesn't work very well? Time to keep an eye on my bank account, because I do still need to get to work. 8/9/2021 update- it randomly logs off and refuses to log back on, saying my account is frozen for too many password attempts... when I know full well it was the right password, I could see it had no typos and everything. Pardon my language, but it's s***.

It has so far been impossible to add value to my goto card on this app. I have tried to use 2 different credit cards and have continuously received the same error message about the card mailing address. No matter what I changed in the address, it did not work. This should be easy. Every other app that sells merchandise makes it a snap. At least offer the option of paypal. The second problem is reaching the shopping cart to see why it is giving the error message of only being allowed 1

The new updated map is terrible. The User Interface is not accessible, making it hard for me to navigate within the app. The functionality of buying multiple tickets is gone. The history of purchasing that made the buying simple is gone. The developer of the new app truly does not keep accessibility in mind.

Huge step down from previous version. Crashes *constantly*. Won't open much of the time, no matter how many times I delete and re-install. Can't quickly activate multiple tickets simultaneously for multiple riders. Also looks worse, for what that's worth! No more stylish little animation on the ticket.

It's fine, but it won't replace your Go-To card. The only built-in function is purchasing and showing temporary passes. Everything else in the "Tools" tab just re-routes you to the website. It's organized, but there's no way to save route schedules or planned trips for offline use. You also can't use your Go-To card from the app, or even apply the funds from it to a temporary pass. The app doesn't claim to do these things, but makes the app less helpful for regular riders.

Sometimes it works but sometimes when looking at the maps it causes a whole system shutdown cycle that I can only escape by hoping to restart and switch out from the app before it shuts down again. Also everything about this app other than the buying ticket aspect is just a web browser, as it uses my own system web browser but lacks any of the useful features of it when looking at schedules. The older app was much more stable and faster.

Absolute garbage application. Worked for all of about a day when I first installed it, loaded it up with a few tickets and even used one. Next day it crashes every time I'd try to pull up or buy another ticket. Reinstalled it, and now it keeps saying I have no Wi-Fi/data/internet to connect to it despite having a solid connection to any one of those virtually all the time. It's petty cash, but I still have several dollars in virtual tickets that I can't use, and for that this app can kick rocks.

Baffling decision to "upgrade" that doesn't allow you to buy multiple tickets at one time anymore, a massive downgrade aesthetically from something nice to an aesthetic I could only describe as terrible. When I'm getting on a bus and my phone is trying to connect to the transit wifi rarely does it actually work, slowing down the process of actually activating a ticket and holding up the entire bus of people.

Easy to use and set up. I managed to run ahead two stops while downloading and installing this app, as well as adding my debit card as payment, and I managed to catch the bus in time. Worked right away, has a nice aesthetic, and is definitely the superior payment method for metro transit, since you can pay instantly with debit, credit, or paypal.

I loved the stand-alone MyNexTrip app. With all the delays this past winter it was the best. I got a new phone & lost that app. This version has more stuff than I need. It would be super helpful if the developers added functionality to allowed users to save a quick link for a specific bus & stop.

Works fine and easy to use. Thanks!

Congratulations on making this app more painful to use. I take the same bus every day but not often at the same times and use it to pull up the schedule. I haven't counted, but now I have to go through even more screens than I used to. At least I dont have to go through the whole process after loading the map, so that is an improvement. How about you make it so that I can just save my favorite routes so I can go right to it.

This New Version isnt cool! Who thought of this? Lol U should tell that person & their Entire team to "go back to the drawing board on this one'.... So inconvenient

Used this app for years never had issues buying single tickets or multiples to have ahead of time. New update made me take about 5 minutes to buy and activate my ticket where before it would just be 2-3 for the same thing. Too many buttons and screens to buy 1 ticket. Liked the activated ticket that switched from day to night when pressing the screen now activated ticket looks like a trial run screen. Also my card info was deleted with this update I really don't enjoy having to reinput my info.

100 times better then previous version. A must have if you catch the transit often. The app is pretty accurate with times and buses on its routes. At least for me ut is. No need for schedules or text the number on the bus signs. Stillnot perfect. Sometimes you can make a differenyt route if bus is on time but the app if it is with in 5 mins it seems wont use that as the fastest route.

I've lost all my paid for passes once after having my phone reset and another time after having to reinstall the app. No way to recover them even though I used the same account. Also, it's overall more expensive than having a metro card. It is convenient however.

Currently won't let me buy tickets and when I get to purchase it logs me out

Under Trip Tools, simply enter where you are and where you want to go. The app will give you 2 to 3 options on available routes. I recently spent 4 days in Minneapolis/ St Paul and used the app several times a day. It never steered me wrong and I traveled from 7 am to midnight pretty much every day.