Mobi by Shaw Go - Vancouver

Overall, good service. Although I find the service quite useful and convenient, I had to give two stars for the app, reasons being: 1 - App can be improved on certain experiences, such as maps, payment, instructions. Overall it seems like it's running behind on other share / rental in terms of product UI and UX. 2 - While customer service itself is very prompt offering clear resolutions on my 2 requests so far, their digital infrastructure and tooling they work need modernization.

Mobi the bike share is fantastic, useful, affordable, and fun. Mobi the app is a flaming pile of hot garbage. It's slow, laggy, buggy, navigation is confusing or awkward, it's feature-poor, and data isnt even accurate (ie. # of free spots at stations). I'm begging you, Mobi/Shaw/whoever, please revamp this app. It's atrocious that it even got released in this form. The only reason I didn't give it one star is *technically* it works, took me like 15 min but I was able to set a payment option.

The app does anything but shows bike availability. It should offer many more features, such as: whether you're using a bike or not, if so displays your bike in a map; and notify you when your time limit has been reached so you know from there you will be charged extra. In addition to improve the effectiveness of locking/unlocking process.

Really easy to get and use the bikes. Loved using the bikes to see the city. Giving one star because of their cancellation policy. Once you stop your account, they don't allow you to use the rest of the time you paid for. This is just disappointing, because I see no reason why they can't let you cancel early and leave your account active, instead of letting you to stop it the last day before renewal, most likely forgetting and get charged again.

I was extremely disappointed with the response I got from Mobi. I signed up for a single 30 day pass - only to be charged a month later. Unbeknownst to me - and I must say without proper prompts, I had subscribed to a monthly payment service. When making it clear that I don't lie in Canada and there is no record of me even using a biked for 3 weeks after the original 30 day payment, I was told I still had to pay. I think that#s extremely poor customer service and I would advise people against using this service unless they ensure they check that they have a subscription. Sure, it;s on the customer to watch out for these things to some degree, but when one visits another place - and that's what the scheme is about; tourists and easy bike access - the company should be responsible in communicating what it signs people up for. The whole thing has left me very disappointed in what is supposed to be an affordable, greener cycling scheme.

This app and service is absolute garbage. It baffles me that a company like Shaw was able to create something this bad. Tried to sign up two bikes under one account, then when activating the second bike, an error was displayed saying that maximum number of bikes had already been reached. We had to create a second account to get a second bike to work, then found we were charged for two bikes on the first account anyway.. Doesn't make sense to pay for 30 mins at a time as well.

As a tourist from manitoba i would recommend this, you go up to a bike, pick one you want, enter your numbers from the app, it unlocks, you put on the helmet, go where you want, put it in the nearest station dock which is everywhere in downtown Vancouver then repeat the process to get back to the hotel, the whole thing costs $10. If your trip is going to take more than a half hour, just check it into a nearby station then check it right back out, takes maybe 40 seconds and your 30 mins starts over again. Full disclosure, i work for shaw but was not paid or encouraged at all to write this review.

Most stations are full. There is no option to extend through the app. Instead, you must call a number and wait on hold for 5-10 minutes to reverse the overage charge. This makes the program almost impossible to use for a ride around the park for many hours. I highly recommend out-of-towners avoid wasting your money on Mobi.

The worst app I've come across in a while. Misleading, overpriced, not user friendly nor convenient. Out irritation I resorted to public transport. This app is a result of a monopoly and lack of competition.

Route mapper needed to make this a worthy app. Also, if I cancel my monthly before the renewal date I should be able to keep the account active until the renewal date, otherwise you're being unfair.

This app is terrible it overcharged me don't get the app or the bikes it's completely not worth it. I bought a one month pass it and it charged me again for the next month. Please don't get this app it's terrible

The app is just horrible. It does not feature a very reasonable feature such as: displaying on a map where the user is.

Full 24 hr pass but you have to dock at a terminal ever 30 mins? What is this? Thats not how bike shares are supposed to work. Should be pay as you go. Definitely renting from an actual bike shop for Stanley Park touring.

Dogshit bikeshare service. You can only use a bike every 30 minutes before they charge you extra. I ordered two day passes and got a $75 charge out of the blue. Terrible, terrible company. Do not use.

The whole point of these rental kiosks in any other city is so you can quickly grab a bike to get somewhere. A minimum 24 hour pass completely defeats the purpose.

Full of bugs! it doesn't even have a map self locator so u can see what's the closer station... just BAD

Just doesn't work. Tried 5 different cards, transaction goes through then get immediately refunded. No obvious way to get through to support

Rip off! Too expensive, horrible app, not enough stations and not enough room on the stations. Absolute ridiculous

Massive Bug in selecting how many bikes you want... clearly never been fixed and you get charged if it glitches out and you dont want to hire a bike

Just moved to Van from London. These bikes are an absolute scam. Extremely expensive. Cheaper to rent privately.