Motive Financial
Motive Mobile is compatible with Android operating systems 4.1 and higher. To use the app, you must be signed up for Motive Financial Online Banking. If you have lost your online banking personal access code, phone Motive at 1-877-441-2249. Your login information for Motive Mobile is the same as for your Motive Online Banking.
With Motive Financial’s mobile app, you can:
• Quickly view your account balances
• Manage multiple accounts
• View previous and upcoming transactions
• Pay bills and transfer money now or schedule future payments
• Send and receive Interac® e-Transfers
• Find nearby ATMs
To use Motive Mobile, you will need to grant the app permission to access the following functions:
• Approximate location – allows you to use your device’s GPS to find an ATM. This can be turned off after the app installation by turning off the phone’s GPS.
• Full network access – allows Motive Mobile to connect to the Internet so you can do your mobile banking.
• Take pictures and videos – Motive Mobile does not currently have remote deposit capability, but permission to take photos and video is required to allow the app to download.
Learn more about the app permissions at: https://www.motivefinancial.com/AboutUs/WaysToBank/MobileApp/FAQ.
By clicking "Get", you consent to the installation of Motive Financial Mobile app and any future updates or upgrades which may be automatically installed depending upon your device or operating systems default settings or user-initiated settings. You can withdraw your consent at any time by uninstalling this app.
Motive Financial is a division of Canadian Western Bank. By downloading and using this application, you agree that its use will be governed by your account agreement with Canadian Western Bank. Though Motive Financial will not charge you any fees for downloading and using the application, downloading and using the application may cause you to incur data usage fees from your mobile service provider. Any personal information provided by you in the course of using the application is governed by Motive Financial’s Privacy Code, which can be found at https://www.motivefinancial.com/Legal/Privacy/.
Motive Financial Mobile uses data encryption technology to prevent fraud. If you incur losses due to an unauthorized banking transaction you will be reimbursed as set out in your account agreement.
Interac® is a Trademark of Interac Inc. Used under licence by Canadian Western Bank
Category : Finance
Reviews (30)
Can't login in app. Can't even see the field to enter client number. Garbage app. Have had it installed at least a year and keep hoping for an update but one never comes. Definitely needs biometric login. Someday if I can ever login I hope for at least some kind of basic functionality.
Stopped opening within the past few days. Tried to reinstall without success. Interface isn't very good looking, cant transfer from external accounts in the app, no cheque mobile deposit, bad user interface, doesnt refresh properly after I pay a bill, etc.
App has been crashing non-stop, very slow and clunky app that has not been getting better but worse. It is a horrible app for a great bank. Please update this and at least fix the constant crashing. 2 stars only because motive has great rates
Really needs mobile cheque deposit, the app is a bit slow at times or freezes on bill payments. Definitely needs a bit of work still. UPDATE APRIL 2020: App is non functional, will not open and crashes every time, acknowledged on their website but it's been days without a fix.
Lots of little irritations. App has seen few meaningful updates; cannot deposit cheques, no biometric authentication, asks security questions to verify a /saved/ login and then asks for the password. Stupid and largely pointless; one can just as easily use a browser.
App and website doesn't load. No communication from the bank about the down time or anything. Very sketchy and unprofessional behaviour towards the customer. I hope they didnt pack up and leave with my money!
App in real need of a refresh. No biometric option and asks me to re-enter my client card number everytime I log in. It's easier to just use their mobile optimized website. Shame, because the company is pretty solid otherwise
Decent banking app. A little clunky and sometimes you have to try multiple times to get certain transactions to work.
The UI is so outdated. Please support fingerprint ID. Also external accounts don't show up.
Linked external bank account is not available to select in the app. No way to make transfer To or From linked external bank account. Please update it.
The app has more Interac eTransfer functions than their website. It is fully functional for doing one's banking. I don't know why other users would expect more
Bad UI. Can't xfer from external accounts. No cheque deposit feature. Get with it guys!
Standard MemberDirect app that most Credit Unions in Canada use. Hoping will get an updated app soon.. One that let's us see our external accounts on the app!
This set a new standard of poor app. Can't even setup my account, the UI is dumb, some of the phishing apps may have better ui than this
Not even working any more. Crashes every time despite my reinstalling. Would give zero stars if I could.
Easy to set up and an easy to use app
Whoaaa what a garbage app.. wont even let u sign up upload ur picture or have comptent staff to help.u finish the process. Stay away from this
not able to open app. constantly crashing.
Atrocious app with many known and undocumented bugs yet never fixed/updated.
This app is simply terrible. No access to external accounts.
the font is so small and cut off you can't even see what account number to enter to log in
Slow, outdated, and buggy.
Horrible app bank experience. Doesn't function properly.
App keeps crashing, won't let you in
Getting better, few more improvements and will be good!
Garbage service. To even change my password I have to call them during business hours? What year are they living in? I'm Locked out of my account and it's weekend so I can't even access my money. Closing this account as soon as I can.
Buggy app, doesn't load
I installed it a week ago and it has never worked
Why is my external account not listed in this app?
I opened this account for a 52 week savings challenge. It has been least innovative and creative experience using this banking app. It practically does nothing other than shows balance. I had to run to a computer to set up the automatic transfers into the account. No biometric, no mobile deposits, no modifications to tenderers can be done within the app. The app is slow, buggy and quite frankly, just way outdated.