Mutuale, La Mutuelle Familiale
This application is reserved for Mutuale members in order to facilitate exchanges and offer them a better accessibility to our services and to the information sought.
• See at a glance your reimbursements of health expenses as well as those related to your contract.
• Consult the information relating to your contract (beneficiaries, table of guarantees ...).
• Send your requests faster via the contact us tab using the Mutuale application.
• Send attachments of your emails (photos and documents) your requests for reimbursement of health expenses and your proofs, we take care of the rest.
• Make situation change requests.
• Take your membership card in photo so you always have it available.
Telemedicine functionality:
Mutuale puts at your disposal in partnership with HelloCare the functionality of telemedicine *.
The Mutuale mobile application will also allow members to benefit from the new remote medical consultation services via the telemedicine feature.
Simple and confidential and secure, accessible at any time, this telemedicine service will make your life easier with faster access to a medical consultation.
The application allows you to be connected wherever you are with health professionals registered with the national order of doctors in France and trained in remote medical response.
• General medicines are available every day at any time and without an appointment.
• Specialist doctors intervene on defined slots every week.
Easily and securely access the doctor's notes (authorized host health data) and your medical prescriptions **
* Subject to eligibility, a subscription to the feature is required to receive the service.
** Medical prescriptions may be offered in certain cases and according to the doctor's judgment: in this case they are placed at your disposal on a secure online space.
The service complies with French regulatory requirements for telemedicine
NB: The telemedicine feature is not a medical emergency service. In case of emergency, we invite you to dial 15 (France) or 112 (European emergency number) or contact your doctor.
• See at a glance your reimbursements of health expenses as well as those related to your contract.
• Consult the information relating to your contract (beneficiaries, table of guarantees ...).
• Send your requests faster via the contact us tab using the Mutuale application.
• Send attachments of your emails (photos and documents) your requests for reimbursement of health expenses and your proofs, we take care of the rest.
• Make situation change requests.
• Take your membership card in photo so you always have it available.
Telemedicine functionality:
Mutuale puts at your disposal in partnership with HelloCare the functionality of telemedicine *.
The Mutuale mobile application will also allow members to benefit from the new remote medical consultation services via the telemedicine feature.
Simple and confidential and secure, accessible at any time, this telemedicine service will make your life easier with faster access to a medical consultation.
The application allows you to be connected wherever you are with health professionals registered with the national order of doctors in France and trained in remote medical response.
• General medicines are available every day at any time and without an appointment.
• Specialist doctors intervene on defined slots every week.
Easily and securely access the doctor's notes (authorized host health data) and your medical prescriptions **
* Subject to eligibility, a subscription to the feature is required to receive the service.
** Medical prescriptions may be offered in certain cases and according to the doctor's judgment: in this case they are placed at your disposal on a secure online space.
The service complies with French regulatory requirements for telemedicine
NB: The telemedicine feature is not a medical emergency service. In case of emergency, we invite you to dial 15 (France) or 112 (European emergency number) or contact your doctor.
Category : Health & Fitness
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