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My Account

Our new My Account app has been rebuilt from the ground up.
NEW! DATA GIFTING• Data Gifting lets you share the data love and give a buddy a data boost. Share as much (or as little) of your current data as you like with any other Postpaid Virgin Mobile. Think of it as good data karma.

OTHER FEATURES INCLUDE• Completely redesigned user experience• View a summary of your usage, or dive in for the details• Pay your bill using your credit card• Activate International Roaming, and use your Virgin Mobile number overseas• Buy a Data Pack to give yourself extra data each month• Buy a Roaming Data Pack for extra data in 20 popular countries worldwide• View Prepaid Mobile credit and data

It all adds up to an even easier way to control your usage and stay in the know while you’re on the go.

Category : Tools

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Reviews (21)

Meg. M. Sep 24, 2018     

It's okay but limited functionality. Can't do things like request extension of time to pay a bill (which I very rarely need in any event), and data usage can take up to 48 hours to update? Oh well, they're phasing out anyway so good riddance when the time comes.

Noa. T. Jan 20, 2020     

So I've had this same phone and plan since late summer of 2017 I believe. It's now jan of 2020 and the app has not been working since like October of 2019. I haven't been able to pay my bill every month due to financial issues but I've still been using the phone with Wi-Fi. And just my luck, once I finally have the money to pay for another month, the app stops freaking working!! Such a shame that I'm gonna have to go through the anxiety of finding a new company now.

Rob. R. Sep 27, 2020     

App wouldn't let me check my account. I deleted it then tried to reinstall it but was stopped when it asked me for my phone number. App insisted on a 10 digit number. My phone number has 11 digits so it won't let me continue

A. G. u. Nov 24, 2018     

Cant do much other than check usage and current bill and data gift, should be able to do more.

Jac. M. Feb 24, 2019     

No longer shows raw credit, very watered down compared to what it used to be.

Mar. O. Jan 9, 2020     

I've put 10 digits as my number, ive tried 9, 11 and 12 as well and no mattwr what it just says "your mobile number should be 10 digits"

Jar. M. Nov 14, 2018     

Terrible service and app constantly crashes

Jos. B. Sep 26, 2020     

good accounts and thay never lose a call as bad as some providers do

Rem. P. Apr 20, 2019     

Good app and easy to use.

Ada. T. Dec 5, 2018     

Every time I open this app it says something went wrong.

Kas. H. Jun 4, 2020     

Pleasant experience for last Five Years and Sad to see it go by the end of Jun'20.

Sau. K. Feb 12, 2019     

I have not been able to login for past 2months.

ZMa. N. Aug 16, 2019     

when i place my cell number it tell me that 10 digits only whilst I placed 10

Dea. T. Mar 21, 2019     

where is my bill? show me. don't ask me to log in on another site.... how much do I need to pay? show me. don't ask me to log in on another site... what are the bpay details? show me. don't ask me to log in on another site. this app is pointless if I can't see how much I need to pay and by when...

Bea. Z. Apr 12, 2019     

put a .pdf file extension on the bills for downloading

Lea. M. Jan 22, 2019     

" oops and unexpected error occurred" is all I get

CAT. D. Feb 14, 2020     

How is your there not an app to praise the staff that comes into your home

sat. d. q. w. .. 6. Sep 20, 2018     

I love this app forever 666

Sem. Y. Dec 27, 2018     

it's very useful.

A. G. u. Sep 22, 2018     

It won't tell my 6digit pin

Col. J. May 28, 2020     

What's my payout figure