My Firestone

I have tried 5 or 6 times to schedule appointments to the app and every time I get a call that the appointment time is not available and that the app is highly incorrect. This makes the app nearly useless and pointless to have. It would be one thing if this just happened at a single store, but this has happened at multiple stores in my area. Both of the representatives that I spoke to at various stores this morning said that this is a very frustrating issue for them.

Appointment scheduling is completely disconnected from real operations at the stores. And the managers call back with attitudeto reschedule. The latest response for why there are appointment options online but next real appointment available is 2 days later, "you will need to talk to corporate about that." The first store wanted me to leave my car for 2-3 days for simple flat repair. When asked about checking other local store schedules, "you can go there, but they will just telll you the same"

Firestone do a good job on everything. Everything all good .they also have very nice coworkers. I give it 5star because they get the problem solved with customers. I appreciate Firestone alot.🥰😍🤩😘☺🤗

I love Firestone as a mechanic but their app leaves a lot to be desired. What is the point of making an appointment only to have it canceled repeatedly.

app was great, years of mileage data for 3 cars, then all of a sudden, nothing but a black screen. all that data, gone! it happened between one entry and the next- tried calling but no one seemed to know anything. EDIT - HOW do I contact someone that might know or send you my email? EDIT 2- I Ccannot contact through the app as even though I have uninstalled and reinstalled several times, I get nothing but a black screen. I just tried an email.

The app does nothing except locate store which I can do in Google. It allows you set appointments all of which get canceled because apparently it doesn't show real time open appointments. The end result is you get a notice to call the store. Again, I don't need an app to do that. The "online/app only prices are either never honored or are in reality the actual cost. The only good thing is that you can link you store card to the app to make payments. You're better off just calling the store.

Very disappointed with the Firestone app upgrade. I had several years of fuel data in the app. The most recent upgrade does not contain fuel data: Several years of data lost with no warning and no opportunity to save the data elsewhere. Just another example of this company losing touch with and trust of its customers.

100 dollars for an oil change slow service and didn't meet the open appointment date also no good coupons!!

Ap crashes when loading now. Cannot use. (Android version 8.0.0; Galaxy S7) Please repair the programming error on your end. The app loads now but the system has lost all prior service records unless you have the actual invoice number or your phone number hasn't changed. This new version lost all the self service you inputted (cabin filter changes or air filter changes; the easy stuff you do on your own) This update is garbage and useless.

Firestone won't honor appointments made from app and 2022 Jeep Wrangler is no an option for the Garage so I can't book services even if I could make an appointment. Credit card services are a completely different log in with no real app. This app is truly useless

App keeps crashing after the latest update. Cannot open it. Edit - after a second uninstall/reinstall I finally got it to work. There certainly seem to be improvements for an already good app. I do wish e-coupons wouldn't automatically lead to an appointment screen.

I am very disappointed to have lost the mileage tracker function of this app, it was the only reason I had it installed. I will not be using this app any more. I have tried to message Firestone on their website using "contact us" as has been suggested in response to other reviews to get my mileage data back, but then received a reply saying the data was no longer available. I also received an email with data for an older car I no longer have. The developer isn't able to provide my current mileage data. If I could give this a negative star rating I would. Although the dev says there was an in app notification, I did not receive any notice this data or functionality would be going away, I could have easily migrated it to another app had I known. This level of service is unacceptable. I would have been better off had I never used this app in the first place.

Everything I try to set up any kind of service through this app for any of my cars it says sorry try again later....What good is the app if I can't interact?

I used this app since 2013. Upgraded to a Samsung Note9 in November and app continued to work OK. In recent weeks, the app refuses to complete launch and even slows down my 512GB phone while it is trying to load permission changes upon reinstall don't make any difference. What a shame I have years of maintenence and mileage data.

The app shows you available time slots but the store may already have that slot booked by someone that came into the store or called in. I ran into this issue when booking an online appointment and did not confirm. The app works if you check your email for a confirmation (Second email) or rejection (again second email). Or just call into the store. But don't expect that you have an appointment just by picking a time.

The new update just crashes the app. You can't open it. Very sad! Please fix! For now have to uninstall the app. Hopefully I'll be able to open the app in future notice. Oct. 28th still no update? To fix the problem? Wow!!

I have always used the app to view invoices and see deals. Its has been a few weeks were the app doesn't let me log in. I have used both email address and I continue getting a message in them saying the emails are not in file. I have uninstalled it and reinstalled and that didn't work either.Please help.

Its ok. A little clunky getting to where I actually pay my bill. Fortunately, I was smart enough to figure out how to unlike some people. Would be better if there was an icon within to directly send you to your account for payment purposes. Have not had the issues other people have indicated they have had. Kinda like pulling teeth getting to where I pay my bill.

Always get, 'Something went wrong' and 'Please try again later' so not able to book service through app. I end up having to call local store. No point in having an app if you cannot use it to schedule service. Google should allow screenshots to be uploaded as proof of app issues.

They need to tell you that you cant pay your bill through this app without being redirected and having to sign in again.You can't sign in using your password because it doesn't recognize you and I am sure that I entered the correct information. I think the overall rating of 2.6 is being very generous. At best it's a 0.5 and someone needs to think it through and hire a professional rather than using one of the mechanics to write an app.

I'm glad they kept my service logs that I entered instead of dropping them without warning like the fuel mileage information. It does not look as basic as before but not letting users know to backup data if they want it before the remove the feature is kinda short sighted in my opinion.

App.works fine for selecting services, finding stores, and setting appointments. Developers, please add the ability to select rim size when selecting vehicles. Very frustrating scrolling through 29 tire selections that are mostly the wrong size tire. Disappointed that I can pay through the app but not with my firestone account.

Apps keep crashing when trying to schedule an appointment. After you try to make an appointment, the app locks up and then crashes. I tried to uninstall and then re-install the app, still the same problem. I have an S10 Plus Samsung