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My medical record

My medical record is an award winning patient online service from University Hospital Southampton NHS Foundation Trust designed to support our patients whilst they are away from the hospital.

Category : Health & Fitness

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Reviews (26)

Ric. S. Mar 11, 2022     

Previously used this app and felt it was good, however, I then had serious problems trying to login; going round and round in circles constantly going back to 'Get Started' page. I then decided to update the app as I thought I have nothing to lose (usually wait for a number of reviews posted before doing so). Hey presto! Straight in with either the NHS app or this one. :-)

A. B. Mar 16, 2022     

Just downloaded the app. No facility to edit any details eg mobile number in spite of a useless "edit" button. Poor security. No option for biometric login and 4 digit PIN. The online Web access isn't much better with an allocated 8 digit password and no option to change. Come on NHS in these cyber dangerous times. If you don't know about cyber security talk to the NCSC. App deleted.

Joh. W. Dec 10, 2021     

The 'new data entered' won't let me use the right marker to see more detail so I don't know the actual data. The appointments page is very out of date so I can't see it there. Going onto the website via a PC and browser let's me see it. The app is running on a Samsung S7 tablet running Android 11. Just tried it on my phone after downloading and seems to work there.

Kar. L. Jul 28, 2021     

Useless. App worked fine before I received an email saying app has been updated go to Google store to download. Now can't get beyond front page and just get Oops sorry there appears to be an error on this page. Don't waste your time downloading it.

kar. k. Aug 25, 2021     

Worked one time only, now reaches splash screen and locks up. Unacceptable quality, when dealing with something as sensitive as patient records. In effect, you are dealing with data as precious as bank records, for the app to flat out not work is a total egg on your face moment. Whoever is lead dev for this project, should hang their head in shame. There are far too many poor reviews for the Southampton NHS Trust to allow this project to continue. My suggestion is to either rollback to the previous version which seemed more stable from other comments, this will give you breathing room to rewrite. The way I see it, failure to act immediately, means that few people will use the service. App uninstalled. Will try it again when fixed.

Ram. S. Apr 9, 2022     

Easy to understand find everything I want to know my appointments are easy to look

Bab. B. Oct 18, 2020     

App worked fine when I first installed it, then it updated and now can't access any of my records, bit of a waste of time really, only tells you appointments and results

Joh. B. Apr 24, 2021     

Downloaded app won't open, won't go pass the first page can't login to it. Have now been trying for 3 days to get the app downloaded and still nothing.Still trying to get this app to start still nothing.

Ash. W. Jun 22, 2021     

The app is very basic. You cant really view any documents on the app itself but you can go on the website to see all documents

Lyn. J. Apr 20, 2022     

Okay on the whole but not good when there are 2 different users on 2 different My Medical Records.

Luk. R. Sep 28, 2021     

Much simpler and easier to find and view my last clinic letters now. Nice to see all my appointments on my phone.

Jam. Nov 6, 2021     

No appointments, no blood results and latest info is from at least 3 years ago. Can't really see the point of it

Tob. C. May 5, 2020     

Great app, but you need to be under treatment to register (obs for security reasons).

Adr. B. Jul 28, 2021     

Obviously you need a record with UHS to use it, but the new app July 21 is very slick

Geo. H. Aug 3, 2021     

Was great, now if you log out you have to start all over from beginning.

Pau. B. Jul 28, 2021     

Perfect app logged in and viewed all my data excellent..

Phi. C. Nov 8, 2021     

Unable to access any information

Pam. J. M. Sep 1, 2021     

Can anyone logout from the latest app for android? I can't find a way of doing this 😫

Gil. D. Aug 25, 2021     

Useless, doesn't open. Don't bother!

Sri. v. Aug 21, 2021     

Horrible software does not give any hint to new user

Eni. Apr 20, 2021     

Didn't work from the moment I downloaded it. Waste of time

Jai. S. Apr 20, 2021     

Updated an no longer works

For. P. Feb 2, 2020     

I guess you don't want anyone new as there is no place to register.

san. s. Jul 28, 2021     

Much more user friendly, thank you

Mar. T. Oct 15, 2021     

Not very useful so far.

mar. R. D. Apr 30, 2021     

Don't have that Can't access