My Verizon

This app is the worst. It's difficult to navigate. Any issues your basically forced to start a chat session. Might be 1 min or 110 min. If you navigate off, then they close the ticket and you have to start over. I'd give this app 0 stars if possible. Verizon customer service has really taken a nose dive.

This app is horrible. Not very user friendly. It won't allow me to pay my bill it look at my bill. It feels giving me errors about temporary files and I clear them and it comes right back. It gives me errors that I can't connect with the network. I have tried with and without wifi, same results. I have deleted it and reinstalled, same results. I have turned my phone on and off 3 times, still same results. The app really needs fixed please!

Now it won't even open. I'm so glad I switched to Xfinity. Verizon is great on the whole, but this app is garbage. When it doesn't give me an error screen upon opening, it is slow and often won't load pages. I tried to turn on fingerprint verification but the next time I logged in it asked for a password. I also wish it didn't have Verizon adds on the home screen.

Worst customer experience of my life. I will be changing service before my plan rolls over even if it's more expensive. Impossible to reach a person who can actually do anything they all tell you to use the app or call another number (the last one i got was disconnected), half the time the phone system will just disconnect you if it can't figure out what you want. i haven't talked to a single person on the phone that was helpful. last time i had an issue i had to go to my local store for help

The app may be okay if you could ever get on it. Been on the phone and in the store numerous times since switching to talk to someone about it because I can only get on the app about a tenth of the time, if that. Alot of times you get in the store and it'll work, but get home or somewhere else and it has a problem again. I see others here have the same problem. It's bad when you cant do general account maintenance because you cant get on the app. Would not recommend this app until they fix it.

I never had a problem with the app untill a few weeks ago on my old phone, I'm guessing after an app update? Folks, you missed the mark. I now have a new S22 Ultra and the app wont even launch. It tries..then it crashes..then closes. Stop trying to make it do everything. We just want to see our accounts, pay our bills and be done. And now it doesnt do anything. Roll back to a version that at least worked, because now I have to drive to a store to pay my bill.

This is the worst app I've ever used... I can't pay or view my bills. And Verizon charges money to pay them over the phone and now have to trust that the balance is right even if they've messed that up often in the past. They also removed all the good rewards like gift cards and you have trash rewards now so it's not even worth getting anything there. Just go to ATT or Tmobile cuz that's where I'm about to switch to as soon as they have a good deal for trade in.

Probably one of the worst designed apps I have ever seen. Takes a long time to load, after that loads it then asks you to sign in then loads the welcome screen again. Deals advertised don't forward correctly, trying to read or zoom into the fine print makes the screen jump around. The upgrade option rings you straight to the store rather then letting you choose what line you want to update.

Absolute garbage app, I wouldn't use it at all if that was an option but Verizon has made it nearly impossible to pay another way. I have to verify who I am 20 different times every single time I want to pay my bill. it literally just took 30 minutes to give them my money, I paid all of my other bills in less than 5 minutes combined. It wasn't always this broken but it's just getting worse and worse. Verizon, your app is embarrassing and may be the thing that finally gets me to drop you.

For years, the app has been really sluggish, unresponsive, and error prone. Attempting to navigate to perform routine functions such as pay my bill is very daunting. There doesn't seem to be an easy navigation flow. The place to pay the bill isn't even on the first page. There's constant upselling, needless spam-style offerings that aren't ever chosen, but are first on my list of things when I open. And the greatest pain has to be the slow, unresponsiveness of this app. #weKnowItsAwebapp

Constantly updating, verify a hundred different times, constantly spinning freezing, constantly implies something I'm not trying to do- for example it tries to split my bill although I never ever click on that but that's what pops up as the page refreshes. All I want to do is pay my bill once a month but it's so impossible. they want you to auto enroll for autopay so they just make their user interfaces as terrible as possible so you literally can't pay unless you do autoenroll

Horrible app. Especially military deployers. Cannot use the app overseas. I've had numerous issues and have spent hours on the phone with customer service while deployed. Now that I am back home, I cannot pay my bill.... 3 attempts with different cards and accounts and I'll I get is " there was an error try again later." Yet I see attempts for 0.00$ on my transactions. It's simply stunning how such a large company has such a terrible user interface.

Latest updates have fixed the issues with touch ID. Before 2022 this app worked great. After 1/1/2022, it does not work at all. Touch ID will not enable, and now the app will only work once before going into an endless "we can't complete your request right now" (even to go to settings in the app), and you can't see ANYTHING related to your Verizon account.

Very poorly designed and run app. For a cell phone company, you'd think their cell phone app would run better. Very slow to respond to actions and load, unable to use certain menu features, no way to report app bugs or issues. I can't even look at my own account information, but the adds to sells accessories and upgrades to phones sure work fine. If you have Verizon, don't waste your time with this app. You're better off going on their website.

I've been with Verizon Wireless since 2004 and I've only had one issue with them and they resolved that issue and I was very pleased with the end results. The only issue I have with them is ever since they upgraded their towers from 3G to 4G & now 5G the signal strength has diminished a lot over the year's. I've went from having full ball signal now to 1-2 maybe 3 bars of signal at home, basically anywhere now. Wish they would fix the signal strength! Overall I've been pleased with VZW!

I have been trying to pay bill online. Each time it says "We cannot complete your request right now". Can't go to store due to work. Won't call in to have customer service do it over the phone ($7.99 fee). Cannot check nothing within the app. I have to log in several times. LTE is gone. All I have is "1x" as if I am roaming. I have followed all the necessary steps (uninstall, reinstall, turn on airplane mode, turn off airplane mode, etc.) and still nothing. NOW APP NOT WORKING AT ALL!!! FIX!!

I switched from Verizon years ago because of the poor service in large cities and the app was so finicky and buggy that it drove me mad, but when a gentleman came by my house trying to see the 5g WiFi, I decided to give it another go and was instantly reminded why I left. I ended up not being able to even activate the 5g wifi service to try it out because the app just stuck me in a loop of signing in, agreeing to terms and conditions, then signing in again.

Hate the new myverizon app. Never works properly. Cannot see the amount of data I actually have left like previously when it showed up on the main page. Also does not have on the main page how many days I have left until my data runs out. I am about to switch to another provider. Have had nothing but problems with Verizon. Why is it every time the app is updated it doesn't work properly. Ready to switch to AT&T

The worst app. Not even mobile friendly. If I could post pictures, I would because it's insane to have the Verizon app not be mobile friendly on a phone purchased from Verizon. I can't see the screens because the headings hover in the middle of the page. I can't scroll when the keyboard pops up. Can't click on half the options. Just dumb things like this make it ridiculous to use the app. Dumb, dumb, dumb.

The Verizon Up Rewards program has been declining steadily in every aspect. The amounts of the monthly rewards have been greatly reduced, the time limit of the claimed Rewards is reduced, and this month the gift cards selection has been reduced to 4 (terrible) choices. Not to mention that there are constant rather large necessary updates to use it. This is what I get for selling my data? I feel as if I sold my soul to the devil. Come on verizon, step up your game!

I can't pay my bill through the app. I always get the message saying "we're sorry. It looks like we are having trouble connecting." And then I get charged a late fee because I can't pay my bill because the app won't work! I think it's time I switch to Xfinity Mobile, pay a third of what I'm paying now, and take the chance on getting better service. I'm not sure why your quality of service has dipped so low and it makes me incredibly disappointed with you Verizon.

Third and final update! Verizon app and our service stinks I have been a customer for 13 year's and switches to T mobile! Amazing service and half the price!!!! Fixed the problem!!! literally update every two weeks. I just want it to work and nothing more. A year later and they still update every month. Very sick of this app... Another year later and same thing. Update every other month and still a junk app full of bloat. You would think the highest charging cell company could get it right.

Terrible app that barely functions. It doesn't load your account info properly, if it even loads at all (other apps work perfectly fine on my internet/phone btw.) Tried to check my data balance/usage today and it wouldn't load the amount of data I have left, tried to purchase something and it blanked out after the purchase confirmation so I have no idea if I actually got what I paid for . It really gets on my nerves that I have to use this gimpy app to interact with my Verizon account. : /

seriously thinking about cancelling Verizon because their app and website are terrible!! seriously as much as the company advertises about high speed, it is the slowest loading website on the Internet. the app is even slower and it doesn't help that every 5 minutes you constantly have to sign in again and again because it keeps signing out. also have to constantly re enable finger print log in to be able to use the feature.

One of the worst app experiences I have ever had. App is incredibly slow and loads on every screen even on the newest devices, crashes when I try and log in as a different user and has now started endlessly loading as soon as I attempt to sign out. Horrendous app that makes the company as a whole look bad!

The app is not user friendly at all. The responsiveness is terrible, it's extremely slow and lags when making selections (tapping/touching screen). I get better use from the mobile website, although that's not really good either. I'll try it again when I get a new phone and will update my review then.

This is the absolute slowest app and it's super hard to navigate around the confusing, complicated pages. It always has been. You're always unsure if you're in the right spot, doing the right thing or looking at the right information. I'm convinced this is by design to get people in their stores. Who knows why. I just know the app is a terrible experience and I am so shocked it hasn't been improved over the years.... such a disappointment.