MyAccount Telekom

Worst app/service ever. Every month when I try to pay the bill the app is not working, and when it works I can't make payments due to unknown errors. Same thing on the webapp, can't even log in. Frustrating to use, can never find what you need. This has been happening for over 6 months so it's not recent. Invest in development or infrastructure because this is lame. You have to phisically go to a store to pay, not to mention cloaing an account with Telekom, it defeats the purpose of a mobile app

Full of bugs, even in payment area, and the AI is just a delight. The bug was that sometimes it other prices appear than what it should. I had a moment when I paid my bill and then I had to pay it again because the app showed it as unpaid. To call the customer service is exactly like being boiled slowly. Can you add an option to contact directly the customer service without giving me all this useless info? PLEASE!

There are months, when I can pay my bills normally and there are months, when I have to try over and over again. Today I tried 7- 8 times. Not working :( Maybe I'll try tomorrow...

Very bad application. Almost all the time you get an error message telling you that the service is unavailable and you should try again later

Worst billing app I ever used. Now it doesn't even work anymore. Can't log in. Gets stucl on "sending authentification code" which never arrives. Before that, it sent the code and "encountered an error" and couldn't log in. But of course, if I'm late with my bill, it's my fault, right? Will uninstall ASAP and switch mobile operators. Telekom is going down the drain.

Each time I try to add credit to my account, it redirects me to the bank app to accept the payment, and when I do, it won't redirect me back to the Telekom app, instead the app just crashes. I tried 3 times today and a few more last month until I finally gave up and had to add the credit using the browser.

Keeps loging out and I cannot reset my password since the reset password mail is not delivered. I also checked spam, no mail there!

Does not log in so I cannot pay the bill, once a month a stupid update comes that logs you out and the app does not log in. Last time I tried to log in every day for a week. I don't receive the confirmation code. Why do you insist with stupid updates? Just for a new skin for the app? I wonder who says: great looking app, it doesn't matter that is useless, It look's great! I will just look at it! Just for this little problem I'm thinking of moving to another provider.

Worst experience with an app I had in a long while. Incredible slow and bugged. Had to insert my details for an online payment 6 Times until it worked every time deleting all the data I was inserting. In an email row it automatically writes with a big letter and places a space after a dot also it autofills my name. And errors at the end of the payment telling they really wanted to take my money but they got an error.

The new updates are more confusing than helpful. I am trying to pay my bill and it asks me to log in, while being logged in. Also, there's no summary for my past payments, let alone the fact that it doesn't show my current unpaid bill. I also loged in through the browser, I get the same thing+ a lot of advertising. I called for support and solved nothing. I might just not know how to use such complex technology. Could you please dummy it down for the masses? Thank you

Worst app ever. I cannot login, it says 'oops there is an error'. If i try to login from the website it says i dont have an account, if i want to create a new one an error occurs. Neither the app, neither my account on browser are working. This is stupid and frustrating. The invoice arrives super later via post. What shall i do in this situation?!

Only using it to pay the invoice. It would be nice to have an option to log in automatically if connected to registered wifi, similar to how Vodafone logs you in automatically if you're using data instead of wireless. The fact that it remembers the card details is a big plus for convenience.

The worst app. Impossible to use. Do not download. The company Telekom is not client orientated.

I have to try to remember once a month what the password was because they keep making me log in every time I open the app instead of just keeping me logged in. It keeps sending you to outside pages that don't work instead of having all the info needed inside the app. It's an annoying app to know you have to use.

It used to work but it doesn't keep a session for more than 3 days or so. Now I see a warning that the current app is only for mobile users, I have to download Telekom Fix which I cannot find in Play. Reset password does not send a reset link at all. I tagged as junk an uninstalled. Sorry guys, you should have better devs with all the money that you are cashing in nationwide.

Terrible and confusing app. Hostile business practises. Credits can only be added in amounts that make no sense for the plans they offer. Credits also expire after 1-3 months, so that's a quick way to lose 50 EUR with no service in return.

Not so bad if used for payments only. The only thing I do not like is the fact that it doesn't store credentials at all. I use this app every month only to pay the bill and every time I have to remember the username and password. It would be nice to implement finger tip access in order to make our lives easier. Otherwise, I never had problems with my payments.

No more access to my account since the latest update, which incidentally hadn't been accessible for weeks anyway. Seems to refer me to another app now "Telekom Fix", which cannot be found in the play store. Good communication on Telekom's part, as per usual.

The application continuously logs me off. Besides that, the authentication using the phone number does not work. And, lastly, there is no payment confirmation at all. It just takes your money, no secure notification at all.

Worst experience ever. I never rate apps on playstore but I hate this app so much that I'm actually rating it. I don't have too much space on my phone and Telekom is not allowing me to enter my profile in the browser version of their site, forcing me to downloas this horrible app. Besides not actually having anything special on it, it is a very basic app that takes up a huge amount of space that you can use only for paying your bill. You don't even have a detailed bill or anything else. Awfull

Terrible! I couldn't deactivate services from within the app, no fingerprint access, I cannot download the invoice... I cannot pay the invoice unless I add the card data (which I do not want to), and the list keeps on going...

Once up and running the app perfoms ok. But I could not set up an account within it (it just hung), only via the Telekom website using my browser. The same happened when trying to add my number to the account, only the web worked.

More streamlined than in the past. Would like a one button credit recharge, as there are still too many useless steps. Keeps asking me to log in, and it's annoying.

Removed, I don't need to get each 2 days the same useless push notifications. I got 5-6 notifications on the past month only about the ability to fix my internet connection directly from the app, I don't need this!

Very lame, I wasted my time. I had to use a computer in the end. I'm sorry to say it, but nothing seems to work fine at Telekom. I restarted the app and tapped on "resetare ecran principal" several times without success.