MyBell Mobile

You can do everything through the app, which is a big time saver. Although not about the app., two major negative thing's about the prepaid service are the fixed top-up option amounts. We should be able to top up any amount we'd like to that day. Data plans are expensive, $30 for 1gb a month. If at the end of the month before the plans refresh, you're a bit short on data; they only offer a few very expensive options. $10 for 100mb's or $50 for 500mb. That's between $50-100=GB. (Prices are+ now)

Cannot answer incoming calls unless all other apps are closed. If I am in another app on my phone It rings and I can see the incoming call but cannotanswer. I try to answer the call but I cannot hear the caller and the caller cannot hear me. My only option is to call them back. Time wasting, inefficient and frustrating. Other than that I like dealing with Bell and have been with them for over 20 years. Please fix this.

This app is pure garbage. Kept telling me for the past YEAR that I couldn't update the app. Couldn't even access it on the app store or open up the app cuz it kept saying "server error, try again later". Well I've been trying for a full year and nothing. I was finally able to update this app after factory reseting my phone, and opening up the app while not connected to wifi. Bell, you gotta fix this app cuz when it's broken, it's VERY broken. I'd give zero stars if it were possible. Pure garbage

This application has been useless for the last 3 months. No updated billing cycles for example; pervious bill still shows and current bill is unavailable. This is unacceptable, as Businesses expect bills to be paid on time. Tis application neglects to update information accordingly to need the needs of customers as well as a Bell itself. Fix the problem please.

The app is subpar It's good for what it does but Bell has over charged us many times and it's pretty annoying at this point and a waste of my time to correct it. for the app sake it's a bit difficult to figure out the layout. making payments is easy tho.

When you don't give us an option to type the amount that we want to top-up and force us to choose from fixed amounts, that is called Theft ... But this is not your fault, it is the fault of the government who does not regulate such monopoly. I lived in what you call third world countries, and i saw better mobile services, and their sim cards work internationally, with better and LOT CHEAPER packages!

app works great. Bell, however, cannot get a service change correct. changed services in September 2021 and had to call every month until now to tell them my bill is incorrect. cancelled my plan with them.

I have never been able to use this app. I don't know why I even still have it on my phone because no matter what it will not allow me to log into my account. I have tried countless different methods including but not limited to resetting passwords to no avail. Fix your app or remove it all together, Bell.

Good for a lot of nothing. Bills don't load, there's no usage details, and it says 'session expired' every time I try and make a payment. Can we maybe invest some of our overpriced monthly fees into app development next time?

The app is useless. The Usage button doesn't show up on the bottom of the screen (like in the screenshots) and I have to use the website to check for it. The web version has a lot more settings, options and a debit card option to use for top up. Please add those features from the web to the app. Otherwise the app is useless.

Horrible company, horrible support I'm currently dealing with some sending and receiving issues with bell using their sms service I contacted them over 4 times regarding the same issue, all their techs avoided the issue asking the same questions in different format over and over again. Now my carrier service (hosted by bell) is not working correctly and I'm losing business due to people not being able to call into my company.. THIS company dose not care about their customers

I have been with bell for about 4 years now and, I can honestly say.... i am looking forward to switching phone providers. sometimes they have been of decent help but most of the time they do not help

The app is fine to navigate, but the servers hosting the content seem to be on Antarctic toasters where any requests made will time out or come back lightly toasted. Those using the app are subject to disappointment.

bad plans and limited options. otherwise very useful app. sooo I guess, more of a boo to bell as a service provider and thumbs up to this app 🙂

This stupid reduction in speed means that the apps I use are not able to run properly if you want to make me happy no reduction in speed for data 😒still not able to use my apps if I can't get on in 1 minute I will look for another company with a better plan

Its telling me my session has timed out, due to inactivity: first of all ive been opening the app quite a bit recently and second of all: i have a mobile data bill to pay becasue if i dont it directly goes to my dad, he really wouldnt be happy. And ive got no damn clue how to fix this.

Easy to use and maneuver all around the app. Quick process to make payments. Find it quite easy to access data usage and make modifications to plans, etc.

Yall send me notifications to pay u. I try to pay u I get error messages and it won't take a payment so fk your app and call me and you can get paid. Bell is and always has been a fkn joke. That's app is about as useless as bell customer service and their connectivity. Canada's best network my a55

The app dosent work well. I paid for travel plan and in the middle of my trip the plan stopped and I need to use my credit card, I checked app and it said you have already travel plan and see under travel section but nothing is there!

Can't access my account from a web browser bc am forced to use the app, it conveniently ALWAYS remembered my log in info. Stuck using the app, and it forgets my info. So stupid.

Mid May, 2022. First few weeks with Bell Mobility service on Samsung 5G smartphone, so far so good. The data usage dashes thru fast and should restraint on use. Might it be the 5G consumption rate? Let me see.🤔

The most inconsistent high speed data on the planet. They advertise 20-86mpbs speeds when in reality you only get those speeds for about 2 minutes per month

works well, had a hard time finding a way to reactivate my phone, but customer services took care of it and they reply pretty quick.

Awful. I've been getting endless calls for weeks to pay my bill while the phone lines and app haven't been able to accept my payment! A month and a half later it finally so thanks for beating up my credit score a bit for no reason.

I find it absurd that the app does not allow you to see data usage *for pre-paid. There is no way to check and have to call in. *edit: will be waiting for that update then. Thanks.

I get a good discount through work, but I made the mistake of leaving my last provider for Bell to save a few bucks. The discount isn't anywhere near the headache.

App for payment but it can't remember anything. Have to enter full name and payment details every single time.

Around 60% of the time I open this app. It says it is scheduled for maintenance, and if it does open, nothing loads. You can't even blame my internet for it because I'm with bell !!! Please fix this very bad app

a little annoying that I have to enter my credit card info every time when it is supposed to save. other than that, fairly usable.