Category : Health & Fitness
This app does NOT work at all. I even tried reinstalling it, no good. Will not even open, keeps saying it can't connect to the server. I completed all the forms and info on line on my computer and still the app does NOT work. I talked to tech, my model of Android phone is not supported so the app will not work, has nothing to do with the operating system, which is up to date and "should" work. Poorly designed app if it won't work for all Android phones, and if so, it should tell you that before downloading and going through endless misery. Finally, I was able use the service through the browser (Chrome) on my phone, which works fine. If you're having problems with the app, forget it and connect to My-Care-Plan through your browser (Chrome, Firefox, or Safari).
I couldn't connect with doctor an after reaching out to tech, they offer a fix but it didn't work. I lost my password an can receive a txt from app ( nothing I blocked that I know of) can only get password back via email ....but considering it doesn't work it's almost pointless
I can't see anything. I keep getting emails from my doctor saying I have information waiting for me in this app. When I open it, I'm already logged in. As I click through the menu options, one blank page after another opens up. Useless and frustrating.
Awful app and terrible webpage. After fumbling on the webpage via desktop computer on firefox with no luck, I opted to get the excessively invasive mobile app. Selecting Health Card in the app loads the main dashboard but in landscape view. Starting the video conference directs off the app and onto a web browser. It's not indicated anywhere accessible that only certian browsers can accomodate. I finally directed the link to chrome and got myself set up. Nowhere visible to contact IT for help.
The only thing that comes up are the titles and icons. There is a message, so an email told me, but i cant see anything. I have uninstalled and reinstalled and restarted my phone. I unfortunately dont know how to clear the cache on my phone. If there are anymore suggestions.
I just downloaded and opened app for my appointment. Did not work at all..the message says that error occurred connecting to server. Then gives a blank page. I've uninstalled the app and tried again. No luck.. I needed this for my virtual Dr appointment. It looks like this is is happening to alot of others who installed the app.... worthless.
Selecting"my health card" automatically rotates the screen, and it won't self-correct after I've left that menu option. Exiting the app seems to fix it. Everything else seems to work fine.
I attempted to pay a bill that was coming due everyday for a week. I used every credit card I had multiple times per day. I still can not make the payment as every attempt results in the app telling me I entered the information wrong and payment failed. I checked the website and it does not allow you to make a payment there. The website tells you to use the app.
i got an enail saying thay my Dermotologist uploaded new information on 6/6/19. I go to the messages and it's blank. Also, This app won't let you add to your medication list. You can only confirm or delete medications on the app's list. And why is it asking me to give personal information that my Dr.'s office already has? I don't trust this app.
Love the app and having my appointments on the phone. I went to a new doctor the other day and she didn't even come in to the room. She talked to me on this huge monitor from another room. I felt like I was on an IMAX screen. We are already big but we were huge on that screen! We were so disappointed at that whole visit. I could have just stayed home. I won't go back there anymore. I love my care plan app and I will stick to what works for me. Thank you My Care Plan.
Hands down the best EMR 3rd party application. Super user friendly, I showed up on time to my new patient appointment which technically made me late and I could tell the staff was a bit annoyed. I flew through my history forms using this app. Thank goodness I was able to be seen on time!
I downloaded it and when it came to my call i when i click start video call it tells my dr. Name at top the it shows blue down page and in a box in red says "Please, allow application to use camera and microphone" but theres no where to accept it. I deleted and reinstalled it and says same thing like it doesn't resets. Can you help please!
This app has problems. It opens up only a fragment of the website and I am unable to see any messages, appointments send a message. Please fix this before you use it to communicate health info to me. Thank you
This app never works for me. Now all it is doing is repeating the same 3 pages. I don't know why they took away the check in on the computer? I never had a problem!!!
Wont load. Error at start and crashes. Application error: file:///android_asset/www/index.html. website was no help nor did it function to give me the forms i needed to fill out. Site just gave dead links and blank screens to my required forms. The web portal is useless.
My Drs office just recently started using this app. Its too difficult to move around in. Not user friendly. I'm going to encourage my Dr's office to find a better app that people can understand.☹️☹️
Love this app! My doctor set me up with it and it sends me daily reminders to do what I need to do. It is linked to my fitbit so it inputs all my info that I need to share with him. Kayme is great with Qure4u as well!
4 days and 2 different devises and i still cannot open this. Already missed one drs. Appointment because of it. Rescheduled and still cannot get through and my appointment is tommorow. Looks like im missing that one too. Very frustrated.
Much improved over my previous experience, now that the cache is cleared. Not yet 5 stars because, really, the app should monitor and clear its own cache.
My doctors office told me to download this app and it has been great! I can do all my paperwork on my phone and save time at the office! I can even message with my doctor.
Installed this per my child's doctor, but it is just a white screen. Can't get information and can't reschedule an appointment we missed because the app won't load.
does not work on a moto x4 well at all. can nitveasily xownload forms to then be able to read. ok if you want to answer yes or no or sogn blindly. cabnot load on computer whers i can avtually work on and read forms .
my doc mandatory request me to download this app. however, I had been trying to open it at my Samsung tablet. it only shows blank page or a freeze page
If your having any trouble what so ever! Customer service is great! They will walk you through it step by step! Great help & service👏
worthless-cant add provider & no way to access ANYTHING!!!!! Have installed & uninstalled & reinstalled several times to no avail!!!!!
Great app! very simple to use. My doctors office had me download this app to use for my appointments and it makes seeing the doctor so much easier.
It says app will download shortly, but never shows icon on phone. I can't log in and have appointment today at 1:30pm. HELP NOW!!!
This app used to work just fine but now everytime I try to login keep saying wrong password and I don't need you to reply contact anyone because I did waste of my time.
Great way to be in touch with your Dr and staff.
Not mobile/tablet friendly. If you dont have a desktop or laptop, dont bother downloading.