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myDSMmobile

Report problems where and when you find them! With myDSMmobile, you can reach out to your City government right from the palm of your hand. Use your smartphone to report any of the most common complaints or services with GPS-enabled photo or video built right in. Keep track of requests for service and problem complaints in your neighborhood with real-time updates online. Remember, a geo-coded picture's worth more than a thousand words!

Category : Productivity

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Reviews (20)

Jac. C. Sep 23, 2020     

App was okay until it completely stopped working. It won't even load anymore. Also certain requests are then pushed back to the resident to take to someone else. I thought the point of this app was to have everything in one location and make it easier for residents to report issues? Guess the city doesn't care.

Jer. S. May 15, 2020     

The permissions this app requests border on spyware. It needs nearly none of them to perform its functions. Run at startup? No. View network connections? No. Prevent phone from sleeping? No. Have full network access? No. Pair with Bluetooth devices? No. And on, and on.

A. G. u. May 9, 2019     

The category list is not inclusive of parking violations. There are cars that park directly under the NO PARKING SIGN on Cornell and it is a hindrance to traffic. But there is no way to report it on this site. It would be nice if that could be included in the list of problems to report.

Dav. G. Dec 17, 2020     

The app works great! I've been able to report potholes and the city promptly patches them (usually within 24hrs).

A. G. u. Nov 23, 2019     

awful. go back to reporting problems on a computer or telephone. city needs to realize this application will not reach all residents.

A. G. u. Sep 17, 2019     

Won't work. Keeps freezing up when choosing location

A. G. u. Apr 19, 2020     

Works great and with great response

A. G. u. Jan 16, 2020     

Changed thr address after I submitted complaint did it twice

A. G. u. Feb 26, 2018     

It was great before you took away the "find me" feature that pinpointed exactly where the user is on the map. Also, when I report that Fleur Dr has large potholes from Bell to Army Post, I mean exactly that, but some of the worst potholes don't get filled.

A. G. u. Jun 12, 2017     

Not very user friendly. Cannot tell if something had been completed because they mark it as "closed" before the action is done. Also, can't communicate with the City staff person through the App, no emails or phone # provided in case you have further questions. GPS doesn't appear to work, always have to manually type the address in.

A. G. u. Mar 3, 2017     

If they actually did their job, instead of lie and say they did.

A. G. u. Oct 10, 2017     

So awesome to have a direct connection for issues within the city

A. G. u. May 26, 2017     

Simple, effective. Good job

A. G. u. May 23, 2017     

There is no place to report a sidewalk issue.

A. G. u. Apr 27, 2017     

Quick, easy, and useful.

A. G. u. Feb 11, 2018     

I think you need to add a category for snow removal & also an other category as the categories available to check are not all suffucient for everything.

A. G. u. Aug 19, 2016     

This is a fantastic app. I took a few pictures and submitted my information I wanted done and the next day there was a note on my door from the city saying they would complete the work within a week.

A. G. u. Aug 19, 2016     

I have used this app twice in the last week and it has been awesome! The only downside is once they have closed the request you can't seem to give any kudos for a job well done!

A. G. u. Aug 16, 2016     

Fantastic work. This app is very slick and easy to use. Well done, City of Des Moines!

A. G. u. Aug 3, 2018     

I like this app . An my questions get answered in the next business day