MyJacksonEMC
See the many advantages of MyJacksonEMC:
• Make and view payments made via MyJacksonEMC
• Residential members may pay with Visa®, MasterCard® or Discover® with no convenience fee and sign up for recurring payments via MyJacksonEMC.
• Easily access billing information and manage your account 24/7 from personal computers, smartphones and tablets.
• Check your daily and hourly usage and compare usage history.
Visit www.myjacksonemc.com/ to view tutorials.
Additional Features:
Bill & Pay -
Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device.
My Usage -
Find interactive tools and graphs that allow you to look at current and past energy use, determine average energy use and set a monthly target to help avoid unexpected high energy bills.
Contact Us -
Easily contact Jackson EMC by email or phone.
News -
Jackson EMC knows the importance of keeping members informed. Monitor news that may affect your service such as rate changes, outage information, energy efficiency tips and upcoming events.
Report an Outage –
Report an outage directly to Jackson EMC. Members can also see service interruption and outage information.
Office Locations –
See facility and payment locations on a map.
Category : Tools
Reviews (30)
Just keeps telling me that the userid/password is incorrect. I have tried multiple times and all fail. I am positive that I have entered the correct data which is the same as I use on my computer when connecting to their website to print my statement.
This app sucks. If no star was an option, that's what would be here. the old way was better. who was paid to give this app 5 stars anyway? I can't enter my email address it tells me its wrong- my account number - wrong..password wrong. Go back to what works. Next thing you know customers will be charged a late fee for this mess not working. I'm just mailing the damn check. Apps aren't for everything.
I cannot stand this app! I have two accounts and they are always merged. Usually I can at least pay one and not the other but I can't even do that right now! I do not understand why the accounts have to be merged!!! so now I have to get out my laptop, log on and go into the regular site to make a payment on one account and not the other. ☹️
Every month.... I log in to the app to pay my bill.... have to attempt to reset password. Then get a message that we cannot help you at this moment. Try again later. Set up fingerprint scan.... still messes up. Waste of my time. Then continue to get a late fee cause I can't get into it....
App is easy to use and is also a easy was to make a payment and recieve my information
Never had any problems with the app. Allows me to track my monthly usage and it's super easy to pay my bill each month. Works great for me!
Please go back to us easily making a simple payment online. This app is terrible! The password never works. Do I have time to call customer service, and should I need to in 2019? No. Make it easier to reset passwords on the customer's own manner. Set up security questions.
Just tried to create an app account... got the email sent to me with the new account password and after multiple times trying... it keeps getting an error... way to go JacksonEMC
Ads come with the app. I just want to see my electric bill, not Dell Emc ads. App is always running in the background eating away at my data.
I love this app I can go and pay my bill and I have to worry about it no more
Great app easy to pay bill
there is not a valid reason to have social networks,e.g. Facebook, Twitter and snapchat, listed in an app for utility services. how can I put my trust in a company that monetizes my private info?my power bill is my business, not for social media. very bad look,uninstalling.
So easy to use love it
Why am i not allowed to log in?? I know my info is correct!!! Plz fix this !!! Never had a problem until now . I really enjoy this app. And from the looks of things I am not the only one having issues. 😞😞😞😞😞😞
Can't make payments on it anymore. Won't take my card and it won't give me a way to confirm my payment.
Great app. Easy to use.
Doesnt work. Have never been able to even use the app. It just crashes
This is absolutely ridiculous for a utility company, the old website worked much better than this garbage. Thanks alot Jackson
Great app for paying bill and tracking longterm usage.
Who knows their billing acct number off the top of your head??? U want us paperless and don't allow for any way to look up login.
Could be laid out better, otherwise easy enough to use.
can't get the app to download after 40 minutes of waiting still nothing
Very bad app. Don't waste Your time!!!
Great app!! Love the new update!!
It sucks,password headaches ongoing
Never have been able to access this app or my account in fact jackson emc is the worst it's employees in Jefferson are rude and not at all acceptable people
Hate new look of App...sometimes change is a bad thing.....who makes these poor decisions?
Need help t those who don't understand
Cant open account to pay bill
The app is not connected to anything. Got locked out putting in the password I've had. Then if you try to change your password, good luck. It doesn't recognize account numbers or the name of the account holder or your email. Basically, the app leads to a blackhole. It's pointless.